English Class

In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service.

When was the last time you were "wowed" by the service you received? Maybe you were "wowed" while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that - secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world-class service.

Sales Enablement is the essential guide to boosting revenue through smarter selling. A thorough, practical introduction to sales enablement best practices, this book provides step-by-step approaches for implementation alongside expert advice. In clarifying the sales enablement space and defining its practices, this invaluable guidance covers training, content, and coaching using a holistic approach that ensures optimal implementation with measureable results.

It used to be pretty easy to distinguish between the bourgeois world of capitalism and the bohemian counterculture. The bourgeois worked for corporations, wore gray, and went to church. The bohemians were artists and intellectuals. Bohemians championed the values of the liberated 1960s; the bourgeois were the enterprising yuppies of the 1980s.

Set in Saskatchewan and the Ottawa Valley, this finely honed tale begins in 1929 with a small-town schoolteacher helping an underprivileged child learn to read - all under the watchful eye of the school's domineering, enigmatic principal. From there the story takes listeners on a mesmerizing journey probing the roots of obsession and revealing how the pains and passions of childhood follow us into adulthood and beyond.

In the wake of a scandal, the Montrose family and their three daughters - Catherine, Lydia and Emeline - flee Boston for their new country home, Willow Hall. The estate seems sleepy and idyllic. But a subtle menace creeps into the atmosphere, remnants of a dark history that call to Lydia, and to the youngest, Emeline. All three daughters will be irrevocably changed by what follows, but none more than Lydia, who must draw on a power she never knew she possessed if she wants to protect those she loves. For Willow Hall’s secrets will rise, in the end....

Are you struggling to be an effective teacher? Do your kids walk all over you, turning your classroom into a chaotic whirlwind of chatter? The truth is, the majority of new educators have faced similar challenges with classroom disruption and low student motivation. You'd like to be friendly with your class, but you can't let the kids walk all over you. There must be some way to harmonize such tensions, some way to lead your class with the conviction of a general but the gentleness of a scholar. This audiobook will teach you how to be an effective teacher.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

The Elman Induction is rightly regarded as a timeless classic and remains one of the most popular means of inducing hypnosis in the world. This unique book takes Dave Elman's induction and brings it right up to date, by sharing the process as Elman taught it, as well as possible alternative understandings of what is taking place.

The "CDL Study Guide 2025-2026" is a comprehensive resource designed to ensure your readiness for the CDL exam. With a focus on extensive practice questions and an innovative online platform, our guide is your pathway to success in obtaining your CDL.

A hundred years ago, many theorists believed - just as they did at the beginning of our 21st century - that the world had reached a state of economic perfection, a never-before-seen human interdependence that would lead to universal growth and prosperity. Then, as now, the German mark was one of the most trusted currencies in the world. Yet the early years of the Weimar Republic in Germany witnessed the most calamitous meltdown of a developed economy in modern times.

In a radical analysis of contemporary classrooms, MacArthur Award-winning author Lisa Delpit develops ideas about ways teachers can be better "cultural transmitters" in the classroom, where prejudice, stereotypes, and cultural assumptions breed ineffective education. Delpit suggests that many academic problems attributed to children of color are actually the result of miscommunication, as primarily white teachers and "other people's children" struggle with the imbalance of power and the dynamics plaguing our system.

In this book, the author teaches you everything you need to know to learn how to write and sing a song. If you want to know the types of voices and how to control your vocality, then The Songwriter Masterclass is the perfect book for you. Here is what you will find inside: how to write and sing a song, how to improve your vocality, learn how to manage your vocals, write the perfect lyrics, and much more!

Jared Dees, creator of the popular website The Religion Teacher, shows how applying the steps of lectio divina to teaching can reorient religious education toward encountering the person of Christ rather than merely sharing information about him. In Christ in the Classroom, Catholic author and speaker Jared Dees applies the five steps of lectio divina - reading/learning, meditation, prayer, contemplation, and action - to the ministry of catechesis.

Between school events and teaching spin classes, Jen finds herself fully immersed in sports mom competitiveness. These parents seem perfectly unassuming, until their kids start to wrestle, and they become raging pubescent monsters. Learning to navigate this new world while fielding calls from the principal because of Max’s newfound misogynistic behavior, Jen steels herself for the indignities of middle-school life—with her loyal spin class attendees and her bossy four-year-old granddaughter giving her the strength she needs to press on.

An investigative journalist's deep dive into the corrupt workings of the world's kleptocrats. Learn how the institutions of Europe and the US have become money-laundering operations, attacking the foundations of many of the world's most stable countries. Meet the kleptocrats. Meet their awful children. And find out how heroic activists around the world are fighting back.

Seven students are about to have their lives changed by one amazing teacher in this school story sequel. It’s the start of a new year at Snow Hill School, and seven students find themselves thrown together in Mr. Terupt’s fifth grade class. There’s...Jessica, the new girl, smart and perceptive, who’s having a hard time fitting in; Alexia, a bully, your friend one second, your enemy the next; Peter, class prankster and troublemaker; Luke, the brain; Danielle, who never stands up for herself; shy Anna, whose home situation makes her an outcast; and Jeffrey, who hates school.

You want the diamonds? You want the mansion? You want the lake, and boats, and the cars? You want the security? And the man? Then you do what you’re told. I live in his castle. I sit at his feet. I wear his collar. I am his offering. The Chosen Ones...the Ruling Class. They are a breed apart. And yes, that pedigree matters. Not just anyone can rise above and become their equal. It takes sacrifice.

Since the eviction of Occupy protestors from encampments in many cities throughout the world, smaller and more targeted occupations have continued. Workers in a Chicago factory occupied - with the support of their union - to protest layoffs. Teachers and students in Tucson staged a walkout to protest the removal of Chicano history books from the curriculum. Home foreclosures were disrupted, even avoided, by direct community action. But what does it all mean? What do we talk about when we talk about "revolution", if we talk about it at all?

Nick and Emily chase a cricket around their classroom.

In Project Management QuickStart Guide, author, speaker, trainer, and project management expert Chris Croft draws on his 30+ years of experience to deliver a comprehensive guide for would-be project managers, experienced project planners, and everyone in between.