English Etiquette

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Every team has a manager.... But not every team is lucky enough to have a true leader. Get ready to break the mold! Did you know that 82 percent of employees would consider quitting their job because of a bad boss? And it isn’t just that you don’t want to be a bad boss…. You don’t want to be a boss at all – you want to be a leader.

Politeness, founded upon such a rule, becomes the expression, in graceful manner, of social virtues. The spirit of politeness consists in a certain attention to forms and ceremonies, which are meant both to please others and ourselves, and to make others pleased with us; a still clearer definition may be given by saying that politeness is goodness of heart put into daily practice; there can be no true politeness without kindness, purity, singleness of heart, and sensibility

Minding your manners is an acquired skill, but what serves you well elsewhere could trip you up in Japan. Save yourself possible embarrassment with Etiquette Guide to Japan. An inside look at Japanese social graces, it answers all the questions of the thoughtful traveler. Extensive, specific information on Japanese business etiquette assists listeners traveling to Japan for business.

How do you maintain a family-friendly office without discriminating against singles? What’s the difference between showing romantic interest and sexual harassment? Which colleagues should be invited to family weddings? When should you be unavailable, at or away from work? Don’t convene a focus group or appeal to Human Resources - consult Miss Manners! With wit and wisdom, Miss Manners restores civility, guiding you around your coworker’s messy cubicle, past your overly prying boss, around the bridal shower for the new temp, and through tedious staff meetings.

India's huge population of 1.2 billion people is as varied and colorful as the spice markets of Old Delhi. Each region, caste, and community has its own culture, reflecting unique histories shaped by conquest, creativity, and religion. Steeped in ancient traditions, exceptionally fatalistic, and intensely passionate about their culture, the Indians are also ingenious, creative, and world leaders in cutting-edge science and technology. Show interest in their country, and it will be reciprocated with genuine warmth and friendship.

Shital Kakkar Mehra, India's leading Executive Presence coach and bestselling author of Business Etiquette, has trained numerous CEOs and star performers over the last two decades. In this book, she has shared her proven POISE formula for success; tools to help you maximize your potential and...

William Collins Books and Decca Records are proud to present ARGO Classics, a historic catalogue of classic fiction read by some of the world’s most renowned voices. Originally released as vinyl records, these expertly abridged and remastered stories are now available to download for the first...

Nick tried out various sports before finding a passion for wrestling. As a varsity wrestler in his high school, he may not have been the district champion, but he did pack gyms and earn the respect of thousands of total strangers. At the same time, he rose to "Vine" stardom, with a series of zombie prank videos. His social media stardom has since outlived Vine: Santonastasso has shared his life and thoughts on acceptance, positivity, and pushing your limits with millions, gaining the admiration of many A-list celebrities.

Have you ever been in a situation where you suddenly find yourself feeling awkward because you don't know what to do or say? Maybe it happened at a dinner with your colleagues, or at a wedding reception or maybe at a funeral? In fact, for most people not knowing certain specific social norms has on occasion lead to a tendency to be excluded from social events. Remember, there is more to good manners than sipping your tea the right way. These specific sets of rules allow us to identify with each other and find common ground.

Are you frustrated by the overwhelming number of golf terms and techniques? Do you struggle to get your swing right despite countless tries? Do the intricate rules and etiquette of golf leave you feeling out of place on the course? If these scenarios sound familiar, you're not alone.

The Nepalese attitude toward life is essentially religious. Hindu and Buddhist values predominate and help to maintain social harmony despite the divisions between rich and poor, urban and rural, highlands and lowlands. Culture Smart! Nepal sets out to explain the complexities of Nepalese life, from home to business to the marketplace. It tells you what to expect and provides insights that will help you to go beyond friendly smiles and turn your visit into an enlightening and rewarding experience.

Tired of pretending to care during meetings that could’ve been emails?Ever fantasized about flipping your desk, walking out... and starting a quiet life selling smoothies on a beach? Yeah. Same. Welcome to your daily dose of office humor (HR-approved, of course… or maybe not). This isn’t just another boring HR book full of empty productivity tips. This audiobook is your safe space to laugh unfiltered at corporate madness — without ending up in an HR meeting. Perfect for anyone who’s ever said “Sounds good!” while screaming inside.

Become tough as nails. Bounce back from hurt. Be Calm. Bend without ever breaking. We all get knocked down, but everyone has the choice to get back up or not. How will your life your life? The art of emotional self-defense. The Science of Emotional Resilience is the rare book that understands where you've been, the obstacles you've overcome, and what you need to make sure you are in full control of your life at all times. This is a stunningly detailed and insightful guide into our emotions, our triggers, and why we act against our own interests so frequently.

For thousands of years, the Chinese believed that they had created a perfect social system based on Confucian values and tempered by the Mandate of Heaven. Dynasties came and went, but the essence of being Chinese remained essentially unchanged until the 20th century. Since then, change has taken place in Chinese society at an unprecedented speed: the country experienced the turmoil of civil war and revolution and then emerged on to the world stage as a global superpower.

50 Things Every Young Gentleman Should Know is a young man's guide to becoming the type of guy that people respect and enjoy. He knows how to shake hands. He knows how to be a good sport. He knows how to give a genuine compliment and how to speak his mind without being offensive. His friends listen to what he has to say, and he returns the favor. He knows how to achieve the perfect knot in a necktie, and more important, he knows when he should be wearing a tie in the first place. Oh, and his favorite ball cap? He knows when to wear it and when to leave it at home on his dresser.

There is more to good manners than sipping your tea the right way. This bundle covers a set of rules that help you find common ground with others. It also shows you how to be the kind of man women are interested in and instantly drawn to.

A young man's guide to becoming the type of guy that people respect and enjoy. 50 Things Every Young Gentleman Should Know is a young man’s guide to becoming the type of guy that people respect and enjoy. He knows how to shake hands. He knows how to be a good sport. He knows how to give a...

The best and the brightest use advisors and experts. Whether in business, sports, entertainment, academia, or politics—expert help is a fundamental enabler of success. That means that the demand for expert advice will grow and the competition will increase for such help. This isn't a matter of "certificates" and "universities," it's a matter of specific skill and behavioral sets that create a trusting bond and reliance. Trusted advisors are beyond coaches—they are comprehensive resources and supporters.

Brought to you by Ladybird. Ladybird presents Mindfulness for Children. A practical and interactive audiobook for 5 to 7 year olds. This collection of 20 interactive exercises will teach children the basics of practicing mindfulness - while also making it fun and accessible! Written by a leading...