Future Business

From making faster, better decisions to automating rote work to enabling robots to respond to emotions, AI and machine learning are already reshaping business and society. What should you and your company be doing today to ensure that you're poised for success and keeping up with your competitors in the age of AI? Artificial Intelligence: The Insights You Need from Harvard Business Review brings you today's most essential thinking on AI and explains how to launch the right initiatives at your company to capitalize on the opportunity of the machine intelligence revolution.

AI-Powered Customer Experience, The Future of Call Center Excellence. Future belongs to organizations that understand how to measure what matters: customer lifetime value, emotional satisfaction, effort reduction, and the seamless orchestration of human and artificial intelligence working together. Thirty years ago, when I first stepped into a call center, success was measured by how many calls an agent could handle per hour. The faster you moved customers along, the better your numbers looked.

In their groundbreaking book Human + Machine, Accenture technology leaders Paul Daugherty and H. James Wilson showed how leading organizations use the power of human-machine collaboration to transform their businesses and their bottom lines. Now those companies and other pioneers across industries are reshaping the very nature of innovation. In Radically Human, Daugherty and Wilson show this profound shift - how artificial intelligence is becoming less artificial and more intelligent.

Hartmut Esslinger, internationally acclaimed designer and founder of frog design, inc., reveals the secrets to better business through better design. Having spent 40 years helping build the world's most recognizable brands, Esslinger shows how business leaders and designers can join forces to build creative strategies that will ensure a more profitable and sustainable future.

“AOL had found itself at the edge of disaster so frequently that one of its first executives, a brassy Vietnam veteran and restaurateur named Jim Kimsey, had taken the punch line of an old joke popularized by Ronald Reagan and made it into an unlikely mantra for the company. It concerned a...

DeFi witnessed a lot of amazing growth in its applications in the last year. Fortunately, there are more opportunities for development for the system in the coming years. Many countries have thrown their weight behind the use of cryptocurrency, and this can only mean that the traditional finance system would still be replaced in not time. This book gives listeners a vision of the future of finance and simplify it in a way everyone can understand. The world of finance will be transformed over the next decade.

Starting with the publication of their seminal bestseller, Future Shock, Alvin and Heidi Toffler have given millions of readers new ways to think about personal life in today’s high-speed world with its constantly changing, seemingly random impacts on our businesses, governments, families and...

Are you ready to embark on a transformative journey into the future of business? Step into a world where artificial intelligence revolutionizes the way we communicate, strategize, and thrive. In this groundbreaking book, you'll uncover the immense power of ChatGPT, the game-changing language model shaping the destiny of industries worldwide.

The first-ever inside look at DARPA—the Defense Advanced Research Projects Agency—the maverick and controversial group whose futuristic work has had amazing civilian and military applications, from the Internet to GPS to driverless cars America's greatest idea factory isn't Bell Labs...

How the Future Works: Leading Flexible Teams to Do the Best Work of Their Lives offers a blueprint for using flexible work to unlock the potential of your people. The book offers the steps necessary to building the new principles and guardrails to empower flexible, high-performing teams. And it teaches listeners to lead with purpose, to manage and measure differently, and to believe that by letting go, they'll get more back than they thought possible.

Between the decline of modern management, the social media shift of power toward individuals, and the ascent of the millennial generation into leadership roles, companies of all shapes and sizes are facing a future that they are ill-equipped to handle. Successful companies, on the other hand, are shifting to embrace four key capacities that will drive the future of business: digital, clear, fluid, and fast. Drawing on both cutting-edge case studies and research on millennials in the workplace, you ll learn how to successfully apply these four capacities.

There’s not just one way to get there, and it’s also not only for those who get straight as in school. Your kid literally doesn’t need to have a certain background or skill set. No, it isn’t a dream - it’s today’s reality! Finally, over 47 ways to get started with making some extra cash at a very young age - watch your kid have fun and understand more about money management so that they’re ready for future success.

Wasted Talent is a call to action against a system that has failed workers for too long. The future of work was supposed to be about more innovation, flexibility, and opportunity for all, but for most it has brought nothing but unfulfilled promises. Work isn’t working for everyone—and the cost is staggering.

A call to action that pulls together all of Sir Ken Robinson’s key messages and philosophies, and that challenges and empowers readers to re-imagine our world, and our systems, for the better. Sir Ken Robinson changed the lives of millions of people. The embodiment of the prestigious TED...

In this book, Michael Smith and Rahul Telang, experts on entertainment analytics, show how the success of House of Cards upended the film and TV industries - and how companies like Amazon and Apple are changing the rules in other entertainment industries, notably publishing and music. We're living through a period of unprecedented technological disruption in the entertainment industries.

Your job won’t survive the AI revolution. But you can. This audiobook is your wake-up call. In The AI Job Shock, Lucas Everett reveals the cold truth behind the rise of artificial intelligence—and how it's already replacing millions of jobs. But all hope isn’t lost. With the right skills, mindset, and strategy, you can beat the bots and stay ahead.

The #1 New York Times and Wall Street Journal bestseller from Steve Case—the co-founder of AOL—presents “a compelling roadmap for the future…that can help us make sense of the technological changes reshaping our economy and the world. A fascinating read” (Sheryl Sandberg, Facebook COO...

David Christian is renowned for pioneering the emerging discipline of Big History, which surveys the whole of the past. With Future Stories, he casts his sharp analytical eye forward, offering an introduction to the strange world of the future, and a guide to what we think we know about it at all scales, from the individual to the cosmological. Christian consults theologians, philosophers, scientists, statisticians, and scholars as he explores how we prepare for uncertain futures, including the future of human evolution, artificial intelligence, interstellar travel, and more.

The story wars are all around us. They are the struggle to be heard in a world of media noise and clamor. Today, most brand messages and mass appeals for causes are drowned out before they even reach us. But a few consistently break through the din, using the only tool that has ever moved minds and changed behavior - great stories. With insights from mythology, advertising history, evolutionary biology, and psychology, viral storyteller and advertising expert Jonah Sachs takes listeners into a fascinating world of seemingly insurmountable challenges and enormous opportunity.

Traditional businesses follow a simple formula: create a product or service, sell it, collect money. But in the last few years a fundamentally different model has taken root—one in which consumers have more choices, more tools, more information, and more peer-to-peer power. Pioneering entrepreneur Lisa Gansky calls it the Mesh and reveals why it will dominate the future of business.