Future Intelligence

Karl Albrecht defines social intelligence (SI) as the ability to get along well with others while winning their cooperation. SI is a combination of sensitivity to the needs and interests of others, sometimes called your "social radar", an attitude of generosity and consideration, and a set of practical skills for interacting successfully with people in any setting. Social Intelligence provides a highly accessible and comprehensive model for describing, assessing, and developing social intelligence at a personal level.

AI-Powered Customer Experience, The Future of Call Center Excellence. Future belongs to organizations that understand how to measure what matters: customer lifetime value, emotional satisfaction, effort reduction, and the seamless orchestration of human and artificial intelligence working together. Thirty years ago, when I first stepped into a call center, success was measured by how many calls an agent could handle per hour. The faster you moved customers along, the better your numbers looked.

Agentic AI goes beyond simply automating tasks. It can plan, make decisions, take action, and adapt to new information. AI agents are capable of collaborating with other agents, systems, and people—reshaping how work gets done and how value is created. The rise of these digital workers will have a profound effect on industries, roles, and organizations of all sizes.

What if animals and humans could speak to one another? Tom Mustill—the nature documentarian who went viral when a thirty‑ton humpback whale breached onto his kayak—asks this question in his thrilling investigation into whale science and animal communication. “When a whale is in the...

Paul Scharre, a Pentagon defense expert and former U.S. Army Ranger, explores what it would mean to give machines authority over the ultimate decision of life or death. Scharre's far-ranging investigation examines the emergence of autonomous weapons, the movement to ban them, and the legal and ethical issues surrounding their use. Through interviews with defense experts, ethicists, psychologists, and activists, Scharre surveys what challenges might face "centaur warfighters" on future battlefields.

With unprecedented access to more than a dozen individuals who have made the life-and-death decisions that come with running the world’s most powerful and influential intelligence service, Chris Whipple tells the story of an agency that answers to the United States president alone, but whose activities — spying, espionage, and covert action — take place on every continent. At pivotal moments, the CIA acts as a counterforce against rogue presidents, starting in the mid-70s with DCI Richard Helms’s refusal to conceal Richard Nixon’s criminality.

"Captivating."—The Washington Post Named a Best Book of Summer by Good Morning America BuzzFeed PopSugar BookRiot LifeSavvy CT Post From "a master of historical fiction" (NPR), Karin Tanabe's A Woman of Intelligence is an exhilarating tale of post-war New York City, and one...

Are you curious about how AI is transforming the world around you? The Complete Beginner's Guide to AI breaks down complex topics into easy-to-understand language. This book is designed to make the fascinating world of AI accessible and relatable to everyone, regardless of your technical expertise. Learn what AI is and how it has evolved with terms and concepts explained in plain, everyday language. Discover the AI technologies already woven into your daily life, sometimes in unexpected places. Explore AI's profound impact on various industries.

From making faster, better decisions to automating rote work to enabling robots to respond to emotions, AI and machine learning are already reshaping business and society. What should you and your company be doing today to ensure that you're poised for success and keeping up with your competitors in the age of AI? Artificial Intelligence: The Insights You Need from Harvard Business Review brings you today's most essential thinking on AI and explains how to launch the right initiatives at your company to capitalize on the opportunity of the machine intelligence revolution.

In SuperShifts, Dr. Ja-Nae Duane and Steve Fisher deliver an incisive overview of how we are at the end of one 200-year arc and embarking on another. With this new age of intelligence, Duane and Fisher highlight the various catalysts for change currently affecting individuals, businesses, and society as a whole. They also provide a model for transformation that expertly bridges the gap between theory and practice to provide a holistic view of making radical change through three lenses: you as a leader, your organization, and society.

We are now on the doorstep of a fourth change brought about by two technologies: AI and robotics. The Fourth Age provides extraordinary background information on how we got to this point, and how - rather than what - we should think about the topics we’ll soon all be facing: machine consciousness, automation, employment, creative computers, radical life extension, artificial life, AI ethics, the future of warfare, superintelligence, and the implications of extreme prosperity.

The AI Singularity: Exploring the Future and Implications of Artificial Intelligence is a thought-provoking and comprehensive guide to understanding the potential impact of AI on humanity. Authored by a team of experts in the field, the book explores the rapidly evolving landscape of artificial intelligence and its potential to transform our world in ways that were once unimaginable.

High-tech innovations are created at a dazzling speed, and it all points to a world that is getting faster at a dizzying pace. Azeem Azhar knows this better than most. Over the last three decades, he has founded companies bought by Amazon and Microsoft, served as the Economist’s first ever internet correspondent, and created a leading international tech newsletter and podcast, the Exponential View. Now, Azhar offers a revelatory new model for understanding how technology is changing the world.

Will machines someday replace attorneys, physicians, computer programmers, and world leaders? What about composers, painters, and novelists? Will tomorrow’s supercomputers duplicate and exceed humans? Are we just wetware, natural computers doomed to obsolescence by tomorrow’s ultra-powerful artificial intelligence? In Non-Computable You: What You Do That Artificial Intelligence Never Will, Robert J. Marks II answers these and other fascinating questions with his trademark blend of whimsy and expertise.

From a leading futurist and OneShared.World founder, a "brilliant" book that explores how artificial intelligence and other revolutionary technologies are transforming our lives–and our future (Sanjay Gupta). New technologies have the potential to improve our health, feed billions of people...

In the dynamic landscape of technological evolution, "Artificial Intelligence & The Future: Generative Artificial Intelligence - Strengthening & Democratizing" by Tom Brooks emerges as a seminal work that embarks on an exploration of generative artificial intelligence (AI) and its profound impact on the fabric of our society. This book unfolds the narrative of generative AI, a revolutionary branch of AI that transcends traditional boundaries by generating new, original content, thereby acting as a catalyst for creativity, problem-solving, and innovation at an unprecedented scale.

Dive into AI Meets UX: Designing the Next Generation of User-Centered Products, the ultimate audiobook for designers, product managers, developers, and AI enthusiasts. This step-by-step guide explores how to craft ethical, innovative, and user-centered experiences powered by AI. Discover the basics of AI technologies like machine learning and natural language processing, learn how to design for trust and transparency, tackle ethical challenges, and collaborate effectively across teams.

Discover how artificial intelligence is transforming the future of patient care, diagnostics, and clinical decision-making. Are you a healthcare professional, entrepreneur, or policy leader trying to keep up with the AI revolution? This groundbreaking audiobook is your essential guide to understanding how AI is disrupting the healthcare industry, reshaping everything from early disease detection to hospital workflows, drug discovery, and personalized medicine.

As renowned national security law scholar Laura K. Donohue explains in The Future of Foreign Intelligence, global communications systems and digital technologies have changed our lives in countless ways. But they have also contributed to a worrying transformation. New and emerging technologies have radically expanded the amount and type of information that the government collects about US citizens.