Future Intelligence

No one knows exactly how artificial intelligence will develop, but the answer might be found in the past. Early AI technology dates back to the 1940s, and growth in the field slowly led to the chatbots and generative AI that we know today. How will this technology continue to grow? And how will it be powered? Explore the history of this technology and how it might be used in the future.

What if animals and humans could speak to one another? Tom Mustill—the nature documentarian who went viral when a thirty‑ton humpback whale breached onto his kayak—asks this question in his thrilling investigation into whale science and animal communication. “When a whale is in the...

AI-Powered Customer Experience, The Future of Call Center Excellence. Future belongs to organizations that understand how to measure what matters: customer lifetime value, emotional satisfaction, effort reduction, and the seamless orchestration of human and artificial intelligence working together. Thirty years ago, when I first stepped into a call center, success was measured by how many calls an agent could handle per hour. The faster you moved customers along, the better your numbers looked.

Welga Ramirez, executive bodyguard and ex-special forces, is about to retire early when her client is killed in front of her. It’s, 2095 and people don’t usually die from violence. Humanity is entirely dependent on pills that not only help them stay alive but allow them to compete with artificial intelligence in an increasingly competitive gig economy. Daily doses protect against designer diseases, flow enhances focus, zips and buffs enhance physical strength and speed, and juvers speed the healing process.

Agentic AI goes beyond simply automating tasks. It can plan, make decisions, take action, and adapt to new information. AI agents are capable of collaborating with other agents, systems, and people—reshaping how work gets done and how value is created. The rise of these digital workers will have a profound effect on industries, roles, and organizations of all sizes.

From making faster, better decisions to automating rote work to enabling robots to respond to emotions, AI and machine learning are already reshaping business and society. What should you and your company be doing today to ensure that you're poised for success and keeping up with your competitors in the age of AI? Artificial Intelligence: The Insights You Need from Harvard Business Review brings you today's most essential thinking on AI and explains how to launch the right initiatives at your company to capitalize on the opportunity of the machine intelligence revolution.

With unprecedented access to more than a dozen individuals who have made the life-and-death decisions that come with running the world’s most powerful and influential intelligence service, Chris Whipple tells the story of an agency that answers to the United States president alone, but whose activities — spying, espionage, and covert action — take place on every continent. At pivotal moments, the CIA acts as a counterforce against rogue presidents, starting in the mid-70s with DCI Richard Helms’s refusal to conceal Richard Nixon’s criminality.

"Captivating."—The Washington Post Named a Best Book of Summer by Good Morning America BuzzFeed PopSugar BookRiot LifeSavvy CT Post From "a master of historical fiction" (NPR), Karin Tanabe's A Woman of Intelligence is an exhilarating tale of post-war New York City, and one...

Are you curious about how AI is transforming the world around you? The Complete Beginner's Guide to AI breaks down complex topics into easy-to-understand language. This book is designed to make the fascinating world of AI accessible and relatable to everyone, regardless of your technical expertise. Learn what AI is and how it has evolved with terms and concepts explained in plain, everyday language. Discover the AI technologies already woven into your daily life, sometimes in unexpected places. Explore AI's profound impact on various industries.

Paul Scharre, a Pentagon defense expert and former U.S. Army Ranger, explores what it would mean to give machines authority over the ultimate decision of life or death. Scharre's far-ranging investigation examines the emergence of autonomous weapons, the movement to ban them, and the legal and ethical issues surrounding their use. Through interviews with defense experts, ethicists, psychologists, and activists, Scharre surveys what challenges might face "centaur warfighters" on future battlefields.

In SuperShifts, Dr. Ja-Nae Duane and Steve Fisher deliver an incisive overview of how we are at the end of one 200-year arc and embarking on another. With this new age of intelligence, Duane and Fisher highlight the various catalysts for change currently affecting individuals, businesses, and society as a whole. They also provide a model for transformation that expertly bridges the gap between theory and practice to provide a holistic view of making radical change through three lenses: you as a leader, your organization, and society.

In Silicon Empires, Nick Srnicek explores the geopolitical economy of artificial intelligence, revealing how a handful of powerful corporations and states are engaged in a monumental struggle to control its future. Srnicek moves beyond the headlines to lay bare the elaborate strategies that these silicon empires—from tech giants to great powers—are deploying to capture the immense value of AI.

The AI Singularity: Exploring the Future and Implications of Artificial Intelligence is a thought-provoking and comprehensive guide to understanding the potential impact of AI on humanity. Authored by a team of experts in the field, the book explores the rapidly evolving landscape of artificial intelligence and its potential to transform our world in ways that were once unimaginable.

The Future of AI Chatbots: 10 Predictions for Interaction is a timely exploration of how artificial intelligence is reshaping the way we live, work, and communicate. In just a few years, chatbots have evolved from clunky curiosities into remarkably capable tools—writing poetry, debugging code, summarising reports, and even offering emotional support.

High-tech innovations are created at a dazzling speed, and it all points to a world that is getting faster at a dizzying pace. Azeem Azhar knows this better than most. Over the last three decades, he has founded companies bought by Amazon and Microsoft, served as the Economist’s first ever internet correspondent, and created a leading international tech newsletter and podcast, the Exponential View. Now, Azhar offers a revelatory new model for understanding how technology is changing the world.

Will machines someday replace attorneys, physicians, computer programmers, and world leaders? What about composers, painters, and novelists? Will tomorrow’s supercomputers duplicate and exceed humans? Are we just wetware, natural computers doomed to obsolescence by tomorrow’s ultra-powerful artificial intelligence? In Non-Computable You: What You Do That Artificial Intelligence Never Will, Robert J. Marks II answers these and other fascinating questions with his trademark blend of whimsy and expertise.

In the dynamic landscape of technological evolution, "Artificial Intelligence & The Future: Generative Artificial Intelligence - Strengthening & Democratizing" by Tom Brooks emerges as a seminal work that embarks on an exploration of generative artificial intelligence (AI) and its profound impact on the fabric of our society. This book unfolds the narrative of generative AI, a revolutionary branch of AI that transcends traditional boundaries by generating new, original content, thereby acting as a catalyst for creativity, problem-solving, and innovation at an unprecedented scale.

Dive into AI Meets UX: Designing the Next Generation of User-Centered Products, the ultimate audiobook for designers, product managers, developers, and AI enthusiasts. This step-by-step guide explores how to craft ethical, innovative, and user-centered experiences powered by AI. Discover the basics of AI technologies like machine learning and natural language processing, learn how to design for trust and transparency, tackle ethical challenges, and collaborate effectively across teams.

In Fusion Strategy, world-renowned innovation guru Vijay Govindarajan and digital strategy expert Venkat Venkataraman offer a first-of-its-kind playbook that will help industrial companies combine what they do best-create physical products-with what digitals do best-use algorithms and AI to parse expansive, interconnected datasets-to make strategic connections that would otherwise be impossible.