Great Business

You might be a brand-new boss unsure where to start or a struggling supervisor thinking of throwing it in, or perhaps someone who just doesn’t want to lose their humanity on the way to the executive suite. Say Thank You for Everything will help you look after your people, get results for your business, and be the kind of boss you always wanted to have yourself.

Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?

After nearly 30 years in radio, David Lawrence has interviewed thousands of guests. Some of them were great, some were not. David shows you, in 10 quick steps, the most effective way to be a great radio guest, how to get invited back to shows time and time again, how to "own" an interview.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.

Because of trust in leadership, in each other, and in the mission, a tiny company like John Deere grew into a worldwide leader. On the opposite spectrum, a lack of trust is what eventually sank the seemingly unsinkable corporation of Enron. A culture of trust for all companies large and small is...

In this abridged audio download of the book by the same title, Sylvia reveals amazing facts about some of the world's most mysterious sites. The truth behind sacred and controversial objects and many other fascinating and mystifying topics...

Based on real experiences that David Novak had as the Chairman and CEO of Yum! Brands, this parable will empower listeners to recognize the contributions of those around them in order to drive bigger and better results. It's not hard, it's not expensive, and you don't need an MBA or even a position of authority to do it. It's a deceptively simple principle that can have a huge impact on both your life and your business.

Tons of people have great ideas for starting their own businesses but never carry them out because they don't know where to start or what steps to take. A business plan provides you with a road map to follow so you can go from having an idea to actually creating a successful business that makes money. The first part of this book covers the 10 recommended steps for starting your business by the SBA, along with my explanation of each in more detail. The second part of this book covers the most important part of any business.

I was a boy who started with nothing and finished with more than I ever wished for. I want to inspire others to do the same and to learn from my experiences. As a young man, I always questioned if I'd be able to make my mark in the world because I didn't have the smarts or grades that most of my classmates had. I wasn't a good athlete, which is what counts in grammar and high school, and my parents didn't have a lot of money. I did understand though that if I didn't do it for myself, there was nobody else to do it for me. Today, I consider myself the luckiest person in the world.

What can ancient warriors like Genghis Khan, Attila the Hun, and Alexander the Great teach you about modern-day business? The answer just might surprise you! In the cutthroat world of business warfare, a comprehensive strategy is the only way to win. This book provides you with the powerful psychological insights you need to train your mind, dominate the competition, and change your financial destiny forever.

Al Dunlap is an original: an outspoken, irascible executive with an incredible track record of injecting new life into tired companies. The business media have coined a new verb"to dunlap"when describing a fast company turnaround. In April 1994 he became CEO and chairman of Scott Paper, which had lost $277 million in 1993, was on credit watch for excessive debt, and whose stock had been comatose for seven years.

In The Miracle Manager, Kevin G. Armstrong argues that placing true leaders in management positions has become an epidemic that is destroying businesses. Armstrong, a successful speaker, business owner, advisor, disruptor, and best-selling author, knows first-hand the consequences of mistaking great leadership for effective management. With knowledge gained from 20-plus years of exclusively advising CEOs, business owners, and their management teams, the author presents a revolutionary approach to organizational management.

In his bestselling book The Power of Positive Leadership, eighteen-time bestselling author Jon Gordon teaches listeners that we are not positive because life is easy; we are positive because life can be hard! Leaders are bound to face numerous obstacles, negativity, and tests, and there will be times when it seems as if everything in the world is conspiring against you―which is why positive leadership is essential.

In this completely updated third edition of 201 Great Ideas for Your Small Business, renowned small-business expert and consultant Jane Applegate shares new, powerful, creative, simple, and proven approaches for building a better small business.

¿Cómo cambiaría tu vida y tu negocio si pudieses multiplicar tus ventas y subir tus precios en los próximos 30 días? Descubre el secreto que los expertos en branding no quieren que conozcas.

In the highly competitive world of e-commerce, having a good online store is simply not enough. To thrive and outshine the competition, you need to take your Shopify store from good to great. But how can you unleash the full potential of your online business? This transformative audiobook is your guide to unlocking the secrets of optimization and revolutionizing your Shopify store. Packed with proven marketing strategies, conversion optimization techniques, and industry insights, it equips you with the tools and knowledge to transform your online business into a profit-generating powerhouse.

How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business's customer experience by creating "buying loops" that keep your customers coming back for more. The Customer Loyalty Loop includes proven, science-backed secrets for building legions of loyal customers who will become evangelists for your business, buy from you repeatedly, and actually enjoy doing business with you.

This book is for ambitious, high-achieving women leaders, entrepreneurs, aspiring entrepreneurs, and corporate leaders ready to move to the next level. It is a manifesto and call to action for women to lift themselves and each other up by refusing to accept limitations and instead embracing an ethos of possibility.

In The Crash of Flight 3804, Investigative Journalist Charlotte Dennett digs into her father’s counterintelligence work, which pitted him against America’s wartime allies - the British, the French, and the Russians - in a covert battle for geopolitical and economic influence in the Middle East. Through vivid storytelling, extensive research, and deep analysis of region-defining maps, she reveals how feverish competition among intelligence networks, military, and Big Oil interests have fueled indiscriminate attacks and targeted killings that continue to this day.

America has been through the biggest financial crisis since the great Depression, unemployment numbers are frightening, median wages have been flat since the 1970s, and it is common to expect that things will get worse before they get better. Certainly, the multidecade stagnation is not yet over. How will we get out of this mess?