Great Business

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners as well as against demands of the future in a book service leaders around the world will use as a guide for years to come.

People power your business - and success can hinge on your hiring, inspiring, and keeping the right ones. As a manager, are you cultivating this vital resource? Is there more you could be doing? Are you just winging it? Every HR executive has a laundry list of things they wish managers knew: best practices that would enable the entire organization to operate more effectively, transforming those managers into exceptional - and highly promotable - leaders.

Every harried interviewer knows the result of throwing out vague questions to potential employees: Vague answers and potentially disastrous hiring decisions. Presented in a handy question-and-answer format, 96 Great Interview Questions to Ask before You Hire provides listeners with the tools they need to elicit honest and complete information from job candidates, plus helpful hints on interpreting the responses.

For readers of The Sum of Us and South to America, an essential new look at the roots of American inequality—and the seeds of its transformation Once the powerhouse of a fledgling country’s economy, the Mississippi Delta has been consigned to a narrative of destitution. It is often faulted...

The Great Shift cuts through the hype to deliver a clear, practical guide for thriving in an era defined by AI and rapid technological change. Grounded in the latest research and real-world insights from visionaries like Sam Altman, Jensen Huang, and Andrej Karpathy, this book focuses on what actually matters for staying relevant as the rules of work change.

With talented and dedicated people, any business can succeed. Without great people, every business will fail. Yet many managers recruit only when they have a job opening, often settling for those who are only “good enough”. Yet hiring the right people is an ongoing process, not a one-time activity. Unfortunately, many managers often hire those who are most like them instead of who are best suited for the open position. But great managers “hire slow, fire fast.” They interview effectively and check a candidate’s past performance before making an offer.

Author Stephen Kelner gives you the means to assess your deepest drives, shows how to connect them to your leadership style, and helps you move up the ladder of leadership with specific behaviors and practical principles. It's all rooted in deep—but pragmatic—research that's been applied to thousands of executives all over the world.

In a volatile and complex world roiled by a climate crisis, global pandemics, and disruptive technologies like AI, hyper-individualized leadership models no longer make sense. To seize emerging opportunities and achieve sustainable growth, leaders must recognize that a team’s success flows from the intelligence, achievements, and growth of the entire collective. In Safe to Great, Skip Bowman proposes a leadership sea change that puts purpose before profit, and the team before the individual.

Want to feel better? Of course, who doesn't?! But how many of us actually take the time to feel better? This audio program will provide you with a "toolbox of shortcuts" to save you valuable time finding ways to deal with all of life's dilemmas. Everything we do, every moment we have, is an opportunity to find out what makes us happy and therefore empower us to lead an exceptional life. Inside this one-of-a-kind program you'll learn how the body, mind, and spirit work together to create what we perceive as "reality".

This three-part book begins with Matt's story of going from selfish to servant while on his journey from prisoner to monk to social entrepreneur. The book shows leaders the connection between superior long-term results and serving their people and community. Matt Tenney cites numerous business case studies and research that demonstrate how servant leadership results in attracting top talent, increased employee engagement, and lower turnover, as well as a more innovative culture, better customer service, and a better ROI on marketing efforts.

A bestselling journalist delivers the never-before-told story of the plush animal craze that became the tulip mania of the 1990s In the annals of consumer crazes, nothing compares to Beanie Babies. In just three years, collectors who saw the toys as a means of speculation made creator Ty...

A New York Times investigative reporter wades into the murky, pixelated waters of the multibillion-dollar NFT market—the virtual casino that sprang up overnight in 2020 and came crashing down, with all its celebrity hucksters, just two years later. A vibrant and witty exploration of the...

Get ready to question everything you've been told about charity and to find out how you can truly succeed at making the world a better place.

The most valuable on-the-job skills come from experience but you don t have to work a lifetime to master them. Often, it s the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We ve all looked back on challenges we ve faced whether they involved a boss, a coworker, or a customer and thought, If I knew then what I know now, I would have handled that in a completely different way!

Looking at how Britain pays its way in the world today. Like Andrew Marr’s History of Modern Britain or Michael Palin’s Himalaya, the book will have a coherence and life beyond the television series, looking at some issues in greater depth, and telling additional stories to illustrate some of the ideas. This book is about the things that Britain produces in order to pay its way in the world, from physical goods that we can see and feel, to intangible services that are much harder to quantify.

As the National Democratic Alliance (NDA) government completes its current term ahead of the General Elections 2019, it is time to evaluate its performance, specifically in terms of its management of the economy. This book is a critical assessment of five years of the brand of economics Prime...

As the world moves from the industrial era to the digital age, power is shifting and fragmenting. Power is no longer about might and ownership; power in a digital world is about access. Existing businesses need to understand this shift and position themselves to survive and thrive in an environment where entrepreneurs and start-ups enabled by access to technology are genuine threats.

Becoming a great leader is about serving others. This book captures the essence of developing the modern leadership qualities that matter the most as you influence others to reach their highest potential. Find your path to a lifetime of influence and success by becoming a great leader.

Im März 2020 änderte sich alles. Homeoffice war plötzlich die neue Norm. Alle mussten sich digitalisieren und transformieren – ob sie wollten oder nicht. Die Arbeit drängte weiter ins restliche Leben, zur Erwerbsarbeit kam noch mehr Carearbeit. Die Schere zwischen systemrelevanten Berufen und Bürojobs ging weiter auf. Covid hat uns gezeigt, was in der Arbeitswelt nicht mehr funktioniert. Und da ist nicht nur die Pandemie. Überschwemmungen, Waldbrände, Inflation, Krieg – unsere Welt steht in Flammen, im wahrsten Sinne des Wortes.

In The Great Team Turnaround, Jeff Hilimire shares the PVTV insights and tools he introduces in the first two books of the Leadership Turnaround series. He connects them to the central concepts and resources in the best-selling business classic, The Great Game of Business. In doing so, Hilimire offers an action plan for establishing and activating a higher purpose, vision for the future, operating tenets, and core values as measurable business efforts.