Great Business

CARE for Your Clients reveals a practical three-step system to help businesses deliver unforgettable client experiences and rise above the competition. Grounded in the author’s real-world leadership in marketing, sales, and client account management within a major engineering and construction firm, this guide introduces a transformative approach to client experience.

The inspiring story of a pioneering program that is redefining urban young adults as economic assets, not deficits During Gerald Chertavian’s many years as a Big Brother, the former technology entrepreneur realized that our nation’s "Opportunity Divide" strands millions of young...

For over fifteen years, New York Times bestselling author Harry S. Dent, Jr., has been uncannily accurate in predicting the financial future. In his three previous works, Dent predicted the financial recession of the early nineties, the economic expansion of the mid-nineties, and the financial...

User Tested delivers an eye-opening and compelling treatment of putting customers back at the center of your business model. In this book, you'll discover why the company that offers the best customer experience always wins and that real, three-dimensional people can't be reduced to data points on a graph.

Culture is the key to success for every organisation, but what do great cultures do, and what makes them successful? In Culture Fix, author and narrator Colin D Ellis shows you how to change the way you do things and create a winning culture that will keep your organisation relevant today and into the future. No matter your business, industry, or country, your culture's success depends on the emotional intelligence and engagement of the people within it.

Speakers often use the words vision, boldness, and influence to describe the characteristics of effective leaders. In The Most Excellent Way to Lead, Perry Noble makes the case that the heart of great leadership lies elsewhere. Perry, despite being voted least likely to succeed in high school, beat the odds against him. Today, he inspires 3,500 people every weekend to live for something greater than themselves. He credits this achievement to the leadership principles he has learned from the Bible.

During the upheavals of 2007-9, the chairman of the Federal Reserve had the name of a Victorian icon on the tip of his tongue: Walter Bagehot. Banker, man of letters, inventor of the Treasury bill, and author of Lombard Street, the still-canonical guide to stopping a run on the banks, Bagehot prescribed the doctrines that - decades later - inspired the radical responses to the world's worst financial crises.

Little Jeff Pearce grew up in a postwar Liverpool slum. His father lived the life of an affluent gentleman whilst his mother was forced to steal bread to feed her starving children. Life was tough, and from the moment Jeff could walk he learned to go door to door, begging rags from the rich, which he sold down the markets. Leaving school at the age of 14, he embarked on an extraordinary journey and found himself, before the age of 30, a millionaire. Then, after a cruel twist of fate left him penniless, he, his wife and his children were forced out of their beautiful home.

America’s Romance with the English Garden is the story of tastemakers and homemakers, of savvy businessmen and a growing American middle class eager to buy their products. It’s also the story of the beginnings of the modern garden industry, which seduced the masses with its images and fixed the English garden in the mind of the American consumer. Seed and nursery catalogs delivered aspirational images to front doorsteps from California to Maine, and the English garden became the look of America.

This isn't your typical leadership manual; it's your ticket to unlocking the secrets of the great leaders who have left an indelible mark on history. Picture yourself at the helm of a thriving, unstoppable team, making strategic decisions that propel your organization to victory. In this book, you won't find clichés and platitudes but a riveting exploration of the leadership principles that have forged empires and inspired greatness.

This book is a must listen for business owners, leadership teams and marketers who want to stop acting tactically and start making big strategic moves to create unfair advantages in their businesses. Marketing is one of the most misunderstood but crucial areas of business. Most of us are drowning in the ever-expanding lists of marketing tactics and do not understand that acting strategic is the solution to gain business breakthrough, simplification, efficiency and effectiveness.

Then this guide is for you! Discover how to implement best practices from successful technology companies in your organization with this essential guide for CTOs, CIOs, CPOs and anyone in technology leadership who wants to drive organizational change.

The great American automotive pioneers were entrepreneurial inventors and visionaries who changed the American landscape and brought us a new national culture. The dawn of the automobile ushered away the ubiquitous horse-drawn carriages and the rutted, dusty and wash-boarded dirt roads they traveled on, and replaced them with cars powered by steam, electricity and gasoline.

""Hot and sexy.""—Romance Reader at HeartTM A PROMISE MADE Investigative reporter Christy Madaris doesn't want to complicate her life with romance. She made that mistake once when she believed Alex Maxwell's promise to marry her. True, Alex made that promise when Christy was just a teenager...

In an age where the pace and complexity of change is accelerating, it’s easy to lose sight of the fact we’re all just human beings, leading other human beings. Rob’s groundbreaking new book challenges the status quo, helping us realize that leadership is no longer about being the all-seeing, all-knowing heroic character that we’ve been told is the answer to all our prayers.

Are your employees getting the most productivity out of their workdays? Do they come in to work smiling, enthusiastic about the day ahead of them and willing to be there to help in any way they can? Are there often conflicts or tension between workers, or maybe, even between you and your employees? These are all reasonable questions to consider, since you might as well wave good-bye to your company if you’re experiencing management issues and aren’t seeing improvement in the methods you try.

During lockdown, small businesses went under, people lost their livelihoods, and there were huge losses suffered by many. On the other side, there were even bigger winners.

Today's leaders need to engage, connect with, listen to, and include their employees and customers in the conversation surrounding the business. The Hero Factor discusses the importance of a strong company culture as the backbone of any successful business. Listeners will learn how to implement the traits that will help them become a hero entrepreneur, change their organization, live their values, and create a winning culture.

This book debunks the myth that leaders need to be creative like designers to apply design thinking. Applying design approaches and practices to organizational leadership is not just about its leaders becoming more creative. It is definitely not about the person at the top coming up with the grand answer. Design thinking starts with the 'pain point' related to the problem you are trying to solve. You get to the heart of the issue. It is a collaborative effort that neatly leads stakeholders and representatives affected by the problem to design novel leadership solutions that work.

Today's heads of big companies are as recognizable to us as the most popular entertainers or sports stars, but the heart and soul of every organization are those leaders below the CEO. Today's celebrity CEO has become either a figurehead or an egomaniac, and often too public a personality to get the real work done. That work is done instead by teams of leaders - exceptional deputies who forge great partnerships to maximize both organizational and personal success.