Human Behavior

Customers everywhere describe their interactions with companies in a deeply personal way: We hate our banks, love our smartphones, and think the cable company is out to get us. What is actually going through our brains when we make these judgments? Customer loyalty expert Chris Malone and top social psychologist Susan Fiske have discovered that our perceptions arise from spontaneous judgments on warmth and competence, the same two factors that also determine our impressions of people.

Through wonderfully descriptive writing, Simon details the work of fifteen detectives, three sergeants and a lieutenant charged with investigating dozens of Baltimore's 234 murders that year. Simon takes listeners inside the detectives' lives, describing the frustration of departmental red tape...

The best-selling animal advocate Temple Grandin offers the most exciting exploration of how animals feel since The Hidden Life of Dogs. In her groundbreaking and best-selling book Animals in Translation, Temple Grandin drew on her own experience with autism as well as her distinguished career as...

In this "compelling scientific detective story," a leading neuroscientist looks for the nature of human kindness in the brains of heroes and psychopaths (Wall Street Journal). At fourteen, Amber could boast of killing her guinea pig, threatening to burn down her home, and seducing men in...

In Dr. Ruth’s final book, the iconic therapist offers an urgent guide to combating loneliness with 100 ways to increase connectivity right now, based on insights from her life story and her unparalleled career. “Dr. Ruth’s strategies are essential for building the kinds of bonds that will...

An illuminating look at the way the thoughts we have and the decisions we make are influenced by forces that aren't always in our control Why are people named Kim, Kelly, and Ken more likely to donate to Hurricane Katrina victims than to Hurricane Rita victims? Are you really more likely to...

A Next Big Idea Club Must Read of February 2025 From the author of The Social Leap comes this thought-provoking exploration into humans’ two core evolutionary needs, for connection and autonomy, how the modern world has thrown them out of whack, and how we can rebalance them to improve our...

From one of the world’s top researchers on work and technology comes an insightful and surprising guide to protecting your skill in a world filling with AI and robots. Think of your most valuable skill, the thing you can reliably do under pressure to deliver results. How did you learn it?...

A fascinating look at the evolution of behavioral science, the revolutionary way it's changing the way we live, and how nurturing environments can increase people's well-being in virtually every aspect of our society, from early childhood education to corporate practices. If you want to know how you can help create a better world, listen to this book.

In Forbidden Psychology 101, you’ll learn the forbidden, secret psychological techniques that will turn your life upside down, and there won’t be any obstacles preventing you from gaining the respect and freedom you want and deserve.

The Birth and Death of Meaning uses the disciplines of psychology, anthropology, sociology, and psychiatry to explain what makes people act the way they do.

Every employee at every level wants to feel seen, heard, and respected. If we don’t feel safe, we can’t be our best selves or do our most creative work. This is why leaders must ensure psychological safety for everyone in their team. Whether you’re a manager, CEO, or entrepreneur, The Psychological Safety Playbook is the guide you need to lead your team to the highest levels of performance and innovation.

How to Analyze People Like a Human Lie Detector gives you powerful tools and proven psychological techniques to decode body language, interpret hidden intentions, and spot manipulative behavior instantly.

Emotional intelligence is about knowing enough about your emotions that you are able to turn them into positive energy that enhances, as opposed to undermines, your work efficiency. You definitely will love learning about your emotions. You will know that the best place to start with dealing with others as a leader is from within yourself. Yet, as you understand yourself, you get ideas about others, and you can recognize their emotional states. This way, you can guide your employees on the same and path, too.

A psychological trigger is something that causes us to act out of urgency - not correctness or even happiness. It’s a switch that is flipped outside of our consciousness. This is fertile ground for some of the worst decisions of our lives. Seize control and of your impulses and make better decisions. Psychological Triggers is an introduction to yourself - your impulses, your desires, and everything in your subconscious that drives you to action.

SHORTLISTED FOR THE FINANCIAL TIMES AND SCHRODERS BUSINESS BOOK OF THE YEAR American Psychological Association's Ursula Gielen Global Psychology Book Award Winner PROSE Award Finalist Zócalo Book Prize Finalist A revelatory, paradigm-shifting work from a renowned Columbia professor and...

Best-selling author, psychologist, and world-renowned expert on dog behavior and training Dr. Stanley Coren presents the most informative, in-depth, fascinating book yet on dogs. Acclaimed for its solid scientific research and entertaining, eminently accessible style, How Dogs Think gives you the insight that you need to understand the silly, quirky, and apparently irrational behaviors that dogs demonstrate, as well as those stunning flashes of brilliance and creativity that they also can display.

Sadly, in this world, we will encounter people who will use the ‘Dark Arts’ and do whatever it takes to achieve their goals, and in some cases, use the dark arts in such a horrible way, that nobody with a sense of empathy could believe. That is exactly why you need to equip yourself with the education of how these people work, their motivations & most importantly how you can protect yourself and your loved ones from these mind games.

Would you be surprised that road rage can be good for society? That most crashes happen on sunny, dry days? Or that you can gauge a nation’s driving behavior by its levels of corruption? These are only a few of the remarkable dynamics that Tom Vanderbilt explores in this fascinating tour...

In How to Have a Good Day, economist and former McKinsey partner Caroline Webb shows readers how to use recent findings from behavioral economics, psychology, and neuroscience to transform our approach to everyday working life. Advances in behavioral sciences are giving us an ever better...