Human Leadership

The workplace is going through a large-scale transition with digitization, automation, and acceleration. Critical skills and expertise are imperative for companies and their employees to succeed in the future, and the most forward-thinking companies are being proactive in adapting to the shift in the workforce. Kelly Palmer, Silicon Valley thought leader from LinkedIn, Degreed, and Yahoo, and David Blake, cofounder of ed-tech pioneer Degreed, share their experiences and describe how some of the smartest companies in the world are making learning and expertise a major competitive advantage.

In The Human Experience, John Sills draws upon extensive research and illustrative case studies to explain that the emotional experience is just as important as the functional one, and, if done right, will create a more efficient business. He also demonstrates that the customer experience is not just the responsibility of front-line employees, but shared across the company.

We are oddly paradoxical creatures who long to be happy while creating our own suffering. We replay past anguish, anticipate future distress, and stew in self-righteous anger. In Hard to Be Human, Ted Cadsby focuses on five cognitive design flaws that foster underthinking and overreacting, and reveals powerful strategies to overcome them.

Companies spend billions of dollars annually on diversity efforts, with remarkably few results. Too often diversity efforts rest on the assumption that all that's needed is an earnest conversation about "privilege." That's not enough. To truly make progress with diversity, equity and inclusion, we must focus less on documenting the problem and more on just stopping the transmission of it.

This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it.

It has been two decades since the last milestones in the human resource arena took place, and since then, there have been two major industrial relations reforms: WorkChoices and the Fair Work system. The advent of artificial intelligence and digitisation, social media, and mainstream media influences and the complexities of the employee relations legal framework have arguably taken human resources down a path not realised at the time and, of course, changed the workplaces of today in terms of managing and looking after their people.

Working With Humans explores and illuminates the essential—but generally ignored—management and communication tools needed to end the daily annoyances that make work harder than it needs to be.

In The Smart Nonprofit: Staying Human-Centered in an Automated World, a team of dedicated nonprofit thought leaders delivers a discussion of the information and tools nonprofit staffers and board members need to effectively use artificial intelligence without alienating the human stakeholders and donors on whom they rely.

The Executive Coaching Guide is packed with real coaching scenarios, tips and tricks to help HR professionals prepare for their coaching sessions, and tons of examples of effective and powerful coaching questions to illustrate the different stages of the coaching models during a professional coaching engagement, The Executive Coaching Guide will help HR managers enhance their coaching skills while developing an effective leadership style that is all their own.

Leap Beyond AI is a must-listen for leaders navigating the intersection of technology and humanity in the AI era. Micheline Nader masterfully blends visionary insights with practical strategies, offering a framework that empowers leaders to embrace disruption, align wellness, and leverage AI ethically—while preserving the essential qualities that make us human.

Decades before the business world discovered the power of authentic staff engagement, Green Mountain Coffee Roasters cofounder Bob Stiller was busy creating a company with a mission to build an engaged workforce focused on innovation. Green Mountain Coffee Roasters went public, moved to selling wholesale exclusively, invested in Keurig, and became one of the few coffee companies to ever reach $1 billion in sales. In Better and Better, Stiller explains how he did it.

Real wages have stagnated or declined for most workers, job insecurity has increased, and retirement income is uncertain. Why have jobs gotten so much worse? As Peter Cappelli argues, these issues and others stem from the logic of financial accounting and its fundamental flaws in dealing with human capital. Financial accounting views employee costs as fixed costs that cannot be reduced and fails to account for the costs of bad employees and poor management. The simple goal of today's executives is to drive down employment costs, even if it raises costs elsewhere.

Running a golf club is hard work, and for the average manager, there's a lot on the to-do list, from members coming through the door to dealing with the committee, from ensuring F&B is running smoothly to making sure the course is up to scratch. And that's before we even get to dealing with the staff! People management is one of the hardest tasks in any organization, but in a golf club, it can be even more challenging. This book is designed to help you navigate those challenges, keep you out of the rough, and run your club safely, legally, and profitably.

The Art of Manipulation offers you a framework to master powerful and practical ways to influence and control people’s behavior, negotiate better, make your pitch, and manipulate others to get what you want. The Art of Manipulation will reshape the way you think about influencing people and getting what you want. You will get tools and effective strategies - not mere theories, but real practical strategies and how-to’s to start transforming your thinking and behavior, influencing people, and thus, get desired results faster.

HGTV cofounder Susan Packard launches the next chapter in emotional intelligence (EQ) and shows you how to increase your personal satisfaction and productivity - in work and life - via her three-step path toward EQ Fitness.

In Human Being, illuminating the reality beneath the façade, Ashkan Tashvir supports you to adopt an ontological ("let’s get real") approach to understanding human beings—yourself and others. It follows his best-selling book, Being, in which he deeply examines a radical paradigm he engineered after a decade of intensive studies called the Being Framework™ and the philosophy behind it.

Almost six weeks into the implementation of new strategies based on the consulting report, Bridget’s leadership team continued to hear rumblings from their direct reports. Sales continued to push back saying the way they were doing things was working fine, the company just needed to figure out how to fill their orders faster. Operations complained that they didn’t have time to implement these new procedures and keep up their current production levels. Customer service grumbled about customer complaints taking up too much of their time.

In the hospitality space, Three and Jackie Carpenter know full well the importance of leading teams who are loyal, engaged, and happy. Working in an industry where customer expectations are at an extreme, Three and Jackie have applied a mindset of treating employees like customers. They've developed a five-step roadmap to creating positive employee experiences and company cultures where connection is the crux of the team's success.

Hunters, Farmers, and Teamers by Joel Hubbard and Jim Zartman is rooted in the primal instincts that have shaped humanity’s progress for millennia. This elemental blueprint reveals the three instinctual drives that have built civilizations and continue to drive human achievement: Hunting, the instinct for innovation and risk-taking; Farming, the instinct for sustainability and resourcefulness; and Teaming, the instinct for collaboration and cooperation.

Getting It Done Right, unlike general management books, focuses on the issues uniquely faced by human service managers. Vincent Pettinelli encourages human service professionals to fully realize their commitment to the highest quality services by dedicating themselves to mastering essential management skills. Getting It Done Right is an invaluable guide for any human service manager or any employee considering a move into leadership. Human services is an environment with diverse constraints and frequently conflicting demands.