Leadership Conflict

No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with - an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals?

Remember the name - but can't remember the face? Remember the face - but can't remember the name? Harry Lorayne's easy-to-use techniques will teach you how! How important is recalling a name or face? No matter how briefly you may have met, remembering someone can be a crucial social and business...

Strengthen relationships, build more resilient communities, and develop a stronger emotional toolbox Explaining power and privilege and the links between individual safety and community safety, Cristien Storm shows readers how to set emotional boundaries that build vibrant social movements and...

This audiobook will make you become a master communicator in a very short period of time, so long as you take what you learn and apply it.

From the multimillion-copy bestselling author of The 7 Habits of Highly Effective People, Dr. Stephen R. Covey illustrates how his principles of leadership can be applied to children of all ages. In today’s world, we are inundated with information about who to be, what to do, and how to live...

Jaya Kishori is a well-known spiritual orator and a famed motivational speaker. Having seen people immersed in every kind of difficulty, trouble, sicknesses, stress, trauma, she has put together advice and thoughts that can help readers make their lives better and more meaningful. Through this...

Manager 3.0 is the first-ever management guide for Millennials. They will master crucial skills such as dealing with difficult people, delivering constructive feedback, and making tough decisions - while gaining insight into the four generations in the workplace and how they can successfully bring out the best in each. Packed with interviews and examples from companies like Zappos, Groupon, Southwest Airlines, and Google, Manager 3.0 will help these new managers enhance their unique talents while developing a leadership style all their own.

Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose.

Through the best-selling ScreamFree Parenting, Hal Runkel showed thousands of parents how keeping their cool can revolutionize their family life. In his groundbreaking new book, ScreamFree Marriage, Runkel now shows couples how learning to stay calm, in the face of common marital conflicts, is...

Every team has a manager.... But not every team is lucky enough to have a true leader. Get ready to break the mold! Did you know that 82 percent of employees would consider quitting their job because of a bad boss? And it isn’t just that you don’t want to be a bad boss…. You don’t want to be a boss at all – you want to be a leader.

A NATIONAL BESTSELLER The U.S. Marines Corps is the greatest fighting force on the planet, but it’s so much more than that: it’s a factory for producing first-rate leaders, problem-solvers, and innovators. In 2006, John Warren and John Thompson led Marines into combat in the world’s most...

Conflicts are hard. They are difficult to manage and take a lot of work to resolve. Often times, it may feel easier to just avoid them and hope they go away. You may get away with this for some time. Eventually, there will be a conflict in your life that you must resolve and cannot avoid. Wouldn’t it be nice to have a guide that outlines the necessary skills required for analyzing and resolving almost any type of everyday conflict?

Essential skills for today's leaders: learn how to embody your ethics, earn your team's trust, and dismantle toxic work culture Leaders and managers everywhere are learning the importance of creating safe, satisfying workplaces rooted in principles of social justice. But many of us who try to...

Two veteran executive coaches help today's leaders learn how to retain and inspire their teams through the one thing their research has found works: Leading with Heart. In these pages, leadership coaches John Baird and Edward Sullivan share hundreds of hours of research and firsthand accounts of...

A leadership and learning expert shows you how to change your behavior, develop soft skills, and achieve personal and professional growth through a series of small experiments she calls “Flexing.” A personnel shift at your organization puts you into a leadership role you don't feel prepared...

Jennifer Kahnweiler offers a five-step process that will enable introverts and extroverts to work together harmoniously and achieve more than they ever could on their own. The process can be precarious. The key, Kahnweiler says, is to remember that these relationships are most successful when opposites stop emphasizing their differences and use approaches that focus them both on moving toward results.

The Emotional Intelligence Advantage is your guide to understanding and harnessing the power of emotional intelligence (EQ) to transform every aspect of your life. Whether you’re navigating workplace challenges, building stronger personal relationships, or striving for self-awareness, this book offers practical strategies and actionable insights to help you thrive.

Mary Barra’s quest to move GM to a manufacturer of electric cars has captured the attention of automobile aficionados, green-business advocates, and leaders of all types who have to admire Mary’s toughness in moving forward despite the overwhelming obstacles in her path. A decade ago, no one...

We've decided by consensus that consensus is good. In In Defense of Troublemakers, psychologist Charlan Nemeth argues that this principle is completely wrong: left unchallenged, the majority opinion is often biased, unoriginal, or false. It leads planes and markets to crash, causes juries to convict innocent people, and can quite literally make people think blue is green. In the name of comity, we embrace stupidity. We can make better decisions by embracing dissent. Dissent forces us to question the status quo, consider more information, and engage in creative decision-making.

Do you know the stories of well-known CEOs who failed as executives of major companies? Learn about these colorful derailers who misread symptoms of their own downfall and failed to take corrective action needed to succeed as leaders. Written for leaders, aspiring leaders, and anyone who makes a...