Leadership Development

Oui, je le sais, les bons employés sont rares. Alors, pour pallier au manque de ressource, il vous faut souvent exiger davantage de ceux que vous avez encore sur votre liste de paie. Vous leur demandez de se sacrifier. Vous souhaitez qu’ils mettent les bouchés doubles en attendant que de nouveaux employés viennent déposer leur CV. Vous aimeriez qu’ils se sentent plus impliqués et plus responsables.

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

In Be the One, author and speaker Justin Prince shares a roadmap, an instruction manual, that lays out simple but powerful steps you can take—today—to redesign your future and live an unforgettable life. Regardless of your roots, your background, your education, your experience, your resources, or your lack thereof.

Read by the author. Learn a new model for understanding how organizations really operate and implement changes that get real results. With so many forces of change buffeting the business world today, a scary state of flux has replaced any sense of certainty, stability, and familiarity...

Does the mere thought of speaking in front of an audience give you goosebumps, butterflies, and heart palpitations? If you want to overcome all of these, then you need this book in your life. For a lot of people, public speaking is a terrifying thing. Preparing to speak is the easy part. You either familiarize yourself with the topic, create cue cards to help you remember the things you need to talk about, or in some cases, memorize your speech. But when it's time to step up onto the stage and face the crowd, that's when the real challenge begins.

What if the smartest people in the world understand something that the rest of us don't? (They do.) What if they know that in order to achieve success, they will sometimes have to do things that others may initially perceive as stupid? The fact of the matter is that the smartest people in the world don't run from stupid, they lean into it (in a smart way). In The Power of Starting Something Stupid, Richie Norton redefines stupid as we know it, demonstrating that life-changing ideas are often tragically mislabeled stupid.

A timely and transformative new framework for success from a sought-after strategist, speaker, and author The need to compete is deeply ingrained in every aspect of our lives and work. It’s often viewed as a positive: we are told it motivates us to do our best, to work hard, that it drives...

All great coaches know how to ask good open-ended questions and how to give effective feedback. They keep a balanced and honest perspective that separates the person from the problem or issue; coaching to leverage their unique strengths and helping them improve weaknesses with a mindset focused on continuous improvement.

Are you spending your energy wisely, or are you teetering on the brink of exhaustion? Whether you're an executive, an entrepreneur, or a community organizer, embodiment can help you find meaningful success in life and leadership. In The Mind-Body Way, wellness and leadership experts Courtney Amo, Dr. Julie Beaulac, and Casey Berglund use their decades of experience to reveal how tapping into the intuitive wisdom of your body makes you a better, happier leader—no matter the unique challenges of your everyday.

The classic guide to working from home and why we should embrace a virtual office, from the bestselling authors of Rework “A paradigm-smashing, compulsively readable case for a radically remote workplace.”—Susan Cain, New York Times bestselling author of Quiet Does working...

NEW YORK TIMES BESTSELLER The Washington Post sportswriter and New York Times bestselling author of the “fascinating” (The Wall Street Journal) The Real All Americans presents a love letter to the extraordinary coaches and athletes she has covered over the years and the actionable principles...

Have you ever felt capable of more, yet found yourself waiting for permission, validation, or a nod that never came? In The Nod, author Stephanie Olds explores the internal journey of stepping into confidence, clarity, and responsibility—without waiting for external approval.

John C. Maxwell shows how the best leaders in any organization learned to be successful by having a good mentor. Through this essential and easy-to-read reference book, international leadership expert John C. Maxwell gives you the bottom line on mentoring--what it is, why you should do it, and...

Helping is a fundamental human activity, but it can also be a frustrating one. All too often, to our bewilderment, our sincere offers of help are resented, resisted, or refused - and we often react the same way when people try to help us. Why is it so difficult to provide or accept help? How can we make the whole process easier?

Does it sneak up on you on holiday when your mind finally has time to wander? After a bad day in the office where your ideas have gone unnoticed? We all have days when we idly dream of a new life. But this is different. The Career Change Guide is designed to take you from the confusion and indecision that stops you doing anything, to a clearer picture of the kind of work and life you want, with concrete steps to make it a reality. Get your brain into gear and equip yourself with the tools to become a committed career redesigner.

Includes an audiobook-exclusive interview with the author! Make achieving your goals and finding success possible with this one-of-a-kind guide by Robert Irvine, popular host of Food Network’s Restaurant: Impossible. Audio book includes exclusive bonus audio content! Robert Irvine knows a...

Clear, actionable steps for you to build new values, experiences, and perspectives into your organizational culture, infusing it with the diversity, inclusion, and belonging that employees need to feel accepted, be their best selves, and do their best work. Bypass the faulty processes and...

Do you have too much to do and too little time? Are you pulled in too many directions and can’t get it all done? You may feel like there’s no solution, but there is. The answer is delegating. Chantel Ray has delegated her way from having her $30 in the bank and a maxed-out credit card to starting and running a thriving multi-million-dollar real estate company. People tell her all the time, “Delegating is your superpower” and in this book she will teach you how to delegate everything ... but sex.

Being a manager is no easy task. You must set and meet team goals that match business objectives while also ensuring growth and development opportunities for your people. You have to be the voice of authority and a key decision-maker while simultaneously giving your employees autonomy and flexibility. How do you navigate these tensions?

- Have you ever been put on the spot and kicked yourself later for not having a substantial, confident response? - Have you ever lost out on a promotion because you didn't get along with your colleagues or boss? - Have you ever blanked when delivering a speech or a presentation? Saying the right...