Leadership Development

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

Charisme et Leadership: 7 Méthodes Simples & Efficaces pour développer votre influence, votre management, vos compétences émotionnelles et sociales, booster sa confiance en soi rapidement & facilement Ce livre pour débutants est là pour répondre à toutes vos questions concernant le leadership et ainsi vous aider améliorer la compréhension de nombreux aspects de la vie et de vous-même - alors continuez à lire !

Positive Leadership shows how to reach beyond ordinary success to achieve extraordinary effectiveness, spectacular results, and what Kim Cameron calls “positively deviant performance” - performance far above the norm. Citing a wide range of research in organizational behavior, medical science, and psychology as well as real-world examples, Cameron shows that to achieve exceptional success, leaders must emphasize strengths rather than simply focus on weaknesses.

The author of Expect To Win and Strategize To Win steps out with dynamic strategies for leaders of today and tomorrow. Work has undergone a sea change, introducing a new matrix of concerns and questions for leaders and potential leaders. What does it take to lead effectively now? What does...

Read by the author. This book will show you how to get what you want, especially if you think getting what you want is impossible. In this empowering guide for women who are tired of being told “just be yourself,” host of the chart-topping The Influencer Podcast and business coach Julie...

Inspire and motivate your team using powerful verbal and nonverbal communication strategies. Today’s leaders need to use effective, empathetic communication to bring out the best in their team members and let each individual shine. Kasia Wezowski, a leading researcher on body language and...

¿Qué diferencia a quienes hacen algo especial en la vida de quienes no lo hacen? Fuera de serie explora las curiosas historias de los grandes jugadores de fútbol; bucea en la peculiar infancia de Bill Gates; busca qué convirtió a los Beatles en el mejor grupo de rock; y se pregunta qué distingue a los pilotos que estrellan aviones de los que no. A través de su viaje por el mundo de los «fuera de serie», los mejores, los más brillantes y famosos, nos convence de que nuestro modo de pensar en el éxito es erróneo.

Jump-start your spiritual progress and experience an abiding sense of peace by listening to this Audio Program by best-selling author and lecturer Marianne Williamson. Honor your need to cultivate quiet and become grounded in deeper serenity by practicing these customized meditations for...

In this informative and inspirational book, Coach K, Duke University's head basketball coach, tells readers how he coaxes peak performances from his team, relying on lessons he learned as a captain in the U.S. Army. Duke University's head basketball coach Mike Krzyzewski has proved himself a...

In this insider’s look into the world’s biggest tech company, former CEO and SVP of Google share how they helped engineer a new strategy and philosophy to help them thrive—a perfect book for seasoned business employees and the tech curious. Today, Google is a global icon that regularly...

Who has not admired the titans of sport, entertainment, commerce, and public service and been inspired to set course by those stars? What youth has not dreamed of becoming rich and famous? What restless fast-food manager has not dreamed of being the boss of a nationwide restaurant chain? What hard-working employee has not dreamed of running his own company? Perhaps more important, what can they, and we, learn about achieving success from successful people? This is the magic of Masters of Success.

Half a book on basketball, half a book on management techniques, The Gold Standard captures Coach K's personal style and approach to getting different (and sometimes difficult) people to work hard and succeed in reaching a common goal. "In all forms of leadership, whether you are a coach, a CEO...

Three-time Navy SEAL platoon commander and founder of Perfect Fitness reveals how to put together teams that can accomplish any objective—by leveraging an unexpected set of values and priorities. SEALs and civilians operate in extremely different environments, but what makes both kinds of...

Make a lasting impact by launching new initiatives, inspiring others, and championing innovative approaches with this from-the-trenches guide by trusted executive mentor, entrepreneur, and leadership expert Joel Peterson. Many leaders see their roles as presidents/managers, with a primary focus...

A timely and transformative new framework for success from a sought-after strategist, speaker, and author The need to compete is deeply ingrained in every aspect of our lives and work. It’s often viewed as a positive: we are told it motivates us to do our best, to work hard, that it drives...

In The Art of Self-Leadership: Discover the Power Within You and Learn to Lead Yourself, celebrated workplace culture and employee engagement expert Heather R. Younger delivers an exciting and practical discussion of how to develop an entirely new mindset around personal advocacy and self-leadership. You'll learn how to take control of the workplace experience and set expectations up front about relationships.

Wall Street Journal and Publishers Weekly Bestseller Learn success secrets from original remote work pioneers on the mindset and strategies they developed to build and grow successful organizations from the ground up. With the unprecedented rise in remote work due to the pandemic, many...

What if the smartest people in the world understand something that the rest of us don't? (They do.) What if they know that in order to achieve success, they will sometimes have to do things that others may initially perceive as stupid? The fact of the matter is that the smartest people in the world don't run from stupid, they lean into it (in a smart way). In The Power of Starting Something Stupid, Richie Norton redefines stupid as we know it, demonstrating that life-changing ideas are often tragically mislabeled stupid.

In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers. Join as they dive into the neuroscience of storytelling, the elements of powerful stories, and methodologies to grow businesses through engaging and accountable content.

Bestselling author Harriet Lerner is at her provocative best in this examination of fear as the key motivating force in our lives. Often unrecognised, fear and shame drive our choices and attitudes in ways that most of us never figure out. As Lerner explains, fear is not an amorphous unknown to...