Leadership Success

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

With Negotiate Without Fear: Strategies and Tools to Maximize Your Outcomes, master negotiator, Kellogg professor, and accomplished CEO Victoria Medvec delivers an authoritative and practical resource for eliminating the fear that impedes success in negotiation. In this audiobook, listeners will discover unique and proprietary negotiation strategies honed over decades advising Fortune 500 clients on high-stakes, complex negotiations.

Directed at managers on all rungs of the corporate ladder, this thoroughly updated and expanded edition of the best selling Managing Transitions provides practical, step-by-step strategies for reaching goals and minimizing the disruptions caused by workplace change. It is an invaluable managerial tool for navigating an inevitably tumultuous time.

Barry Diller, one of America’s most successful businessmen, reveals himself here—his successes, failures, and struggles—with surprising candor and intimacy in a memoir rich in Hollywood lore and filled with business acumen. Writing in his singular voice, Barry Diller delivers an astute...

In The Principles and Power of Success, you will discover how God designed you to be successful; how your purpose leads to your success; ten keys for personal success; the vital difference between living according to "laws" and following "rules"; when it's necessary to be a rule-breaker; how to discover and embrace your true gifts and potential; how to start fresh after discouragement or failure; and how you can be a powerful influence for good in the world.

All too often, the challenges we face seem overwhelming. Where do we start? What if we fail? But best-selling author John Izzo argues that almost every problem, from personal difficulties and business challenges to social issues, can be solved if all of us look to ourselves to create change rather than looking to others. And with the research to prove it, Izzo shows that by seeing ourselves as the locus of control rather than the victims of change, we are happier, less stressed, and more powerful.

“With cutting-edge research, penetrating insights, and practical examples, Shawn Achor describes a new conception of ‘success,’ and in doing so, reveals exciting new strategies we can use to meet our highest potential.”—Gretchen Rubin, bestselling author of The Happiness Project “A...

How can you take your skills and expertise and package it to become a successful consultant? There are proven time-tested principles, strategies, tactics, and best practices the most successful consultants use to start, run, and grow their consulting business. Consulting Success teaches you what they are.

How often have you promised yourself that you’ll start working on your side hustle in January only to have thrown in the towel by February? Or perhaps you need to lose weight but can’t seem to stop eating the foods that make you pile on the pounds. Does this sound familiar? Not to worry, it doesn’t have to be like this. There’s a solution—I promise.

Plongez dans un voyage de développement personnel et de leadership avec la collection ultime des meilleurs livres audio de John Maxwell ! Découvrez les secrets des plus grands leaders du monde et transformez votre façon de penser pour atteindre le succès et la croissance personnelle. Que vous soyez un entrepreneur ambitieux, un dirigeant chevronné ou simplement quelqu'un qui aspire à donner un nouvel élan à sa vie, ces trois livres audio captivants sont conçus pour vous aider à devenir le leader efficace que vous êtes destiné à être.

Here is the bestselling guide that created a new game plan for marketing in high-tech industries. Crossing the Chasm has become the bible for brining cutting-edge products to progressively larger markets. This revised and updated edition provides new insights into the realities of high-tech...

More than anything else, you need to understand exactly how your employer evaluates you, and your annual performance review doesn't tell the whole story. In The Reality-Based Rules of the Workplace, Cy Wakeman shows how to calculate how your true value to your organization by understanding your current and future potential against your "emotional expense" - the toll your actions and attitudes take on the people around you.

Lawyers. Accountants. Software Engineers. That what Mom and Dad encouraged us to become. They were wrong. Gone is the age of "left-brain" dominance. The future belongs to a different kind of person with a different kind of mind: designers, inventors, teachers, storytellers - creative and emphatic "right-brain" thinkers whose abilities mark the fault line between who gets ahead and who doesn't.

Drawing on the enduring wisdom of the Buddha, Confucius, Rumi, Gandhi, and others, The Art of Quiet Influence shows anyone, not just bosses, how to use influence without authority, a key mindfulness principle, to get things done at work and in life. Through the classic wisdom of 12 Eastern sages, relevant insights from influence research, and anecdotes and advice from 25 contemporary experts, Davis lays out a path for becoming a "mainspring", an unobtrusive yet powerful influencer.

The critical leadership practices - the ones that will allow a leader to make the biggest impact over time - are well established. They're about how you create a vision and inspire others to follow it. In this comprehensive handbook, strategy and change experts Ron Ashkenas and Brook Manville distill proven ideas and frameworks about leadership from Harvard Business Review, interviews with senior executives, and their own experience in the field - all to help rising leaders stand out and have a big impact.

Whole Foods Market's cofounder and CEO for forty-four years, John Mackey offers an intimate and provocative account of the rise of this iconic company and the personal and spiritual journey that inspired its remarkable impact.

Harvard professor (and negotiation advisor to organizations around the world) Deepak Malhotra shows how to defuse even the most potentially explosive situations and to find success when things seem impossible. Malhotra illustrates key lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting the US Constitution, resolving the Cuban Missile Crisis, ending bitter disputes in the NFL and NHL, and beating the odds in complex business situations.

Too often we look back at the end of the week and are frustrated that we didn’t make progress on our soul-deep dreams and goals that seem to remain eternally out of reach. Start Finishing presents a 9-step method for success - including identifying your genius, building a success pack of supporters, navigating multiple projects, and overcoming the challenges that come with doing work that matters. Features contributions from Seth Godin, Susan Piver, Jonathan Fields, James Clear, and more.

Master negotiator Herb Cohen has been successfully negotiating everything from insurance claims to hostage releases to his own son's hair length and hundreds of other matters for over five decades. Ever since coining the term win-win in 1963, he has been teaching people the world over how to get what they want in any situation. In clear, accessible steps, he reveals how anyone can use the three crucial variables of power, time, and information to always reach a win-win negotiation.

People - friends, family members, work colleagues, salespeople - lie to us all the time. Daily, hourly, constantly. None of us is immune, and all of us are victims. According to studies by several different researchers, most of us encounter nearly 200 lies a day. Now there’s something we can do about it. Liespotting links three disciplines - facial recognition training, interrogation training, and a comprehensive survey of research in the field - into a specialized body of information developed specifically to help business leaders detect deception....