Management Communication Skills

Many factors - personal, professional, and psychological - combine to affect how we think, feel, and act while on the job, which ultimately affects our productivity and success. In 9 to 5: Your Mind at Work, we look at some of these factors, including the physical office space, how to foster creativity and communication, the psychology of effective leadership, the benefits and importance of diversity, and achieving work-life balance.

The last five years have seen dramatic and fundamental changes in whistleblower procedures for organizations. Prompted by a spate of important public disclosures, organizations are now mandated by law to implement effective arrangements enabling employees to speak up about perceived wrongdoing. Currently few resources exist to help with this. To help fill the gap, The Whistleblowing Guide examines the opportunities and challenges associated with different types of whistleblowing and speak-up arrangements, making recommendations based on best practices you can trust.

Tim Stevens traveled an alternative road—leaving high school and immediately joining a national non-profit organization. He rose quickly through the ranks of leadership, but nine years later left it all behind to help an upstart church get its footing. During the 20 years Stevens served as Executive Pastor at Granger Community Church near South Bend, Indiana, the ministry grew from a congregation of 300 to more than 5,000; from a staff of five to more than 130; with a preschool, restaurant, three campuses and more than 1,800 new churches planted in southern India.

With the stresses of school, exams, relationships, and friendships, it can all feel overwhelming sometimes. According to the American Psychological Association, teens are 15% more likely than adults to report that stress impacts their physical health and 9% more likely to report an impact on their mental health.

What if your biggest fear was actually your greatest opportunity? Most people dread public speaking—but what if you could step on stage, into a boardroom, or in front of a camera with unshakable confidence? From Stage Fright to Standing Ovation is not just another public speaking book—it’s the ultimate blueprint to mastering persuasive communication, audience control, and personal presence. Overcome fear & anxiety—without tricks, gimmicks, or fake confidence. Command attention—so people lean in, listen, and respect your voice.

We live in a time of social and interpersonal conflict unprecedented since the upheavals of the 1960s—and perhaps even since the Civil War. Evolving social roles, astonishing political turmoil, the rise of “cancel culture,” and the necessity of difficult conversations leave people wondering what to say—at the workplace, in social and civic groups, and around the family dinner table.

You are so tired and stressed at the end of the day that you don't have the energy to face speeches, discussions, or projects with your partner. We have a thousand means at our disposal to cultivate our love day after day, but we prefer to focus our attention on something else, ending up neglecting the most powerful tool that a couple has: the dialogue.

Our increasingly interconnected, digitized, and globalized world presents immense opportunities and unique challenges. Modern businesses and schools interact with individuals and organizations from a diverse range of cultural and national backgrounds - increasing the likelihood for miscommunication, errors in strategy, and unintended consequences in the process. Use Your Difference to Make a Difference provides listeners with a skills-based, actionable plan that transforms differences into agents of inclusiveness, connection, and mutual understanding.

In Dr. Diane Hamilton’s provocative new book, she uncovers what could foreseeably be the next movement to enhance human performance, a critical and direct link to improving motivation and communication-based issues that challenge organizations. Drawing on decades of research and incorporating interviews from some of the top leaders of our time, Hamilton examines the factors that influence curiosity including fear, assumptions, technology, and environment (FATE). Her ground-breaking research provides an action plan to transform individuals and organizations.

This highly enjoyable career development book reveals dynamic aspects of the workplace that are hidden to many, ignored by others - factors that can make or break careers.

In this social-media frenzied world every individual and company needs a CSO - a Chief Story Officer. People and companies today are losing their ability to connect with others in meaningful, authentic ways. Visit any shopping mall, college campus, or city park, and what do you see? People are focused on their smartphones. They are zombies walking around with their heads down, staring at their screens, bumping into other zombies, but never engaging in conversation.

Viele Menschen leiden still unter dem Verhalten ihrer Chefs. Nur die wenigsten Mitarbeiter äußern ihren Frust deutlich gegenüber ihrem Vorgesetzten. Stattdessen wird lieber am Kopierer gelästert, hinter verschlossenen Bürotüren geweint oder einfach irgendwann gekündigt. Und der Chef - der wundert sich, denkt er doch, er habe alles richtig gemacht und sich nichts vorzuwerfen. Was wäre, wenn ihm nun jemand mal die Wahrheit sagen würde? Genau das passiert dem Manager in Christian Zipfels Hörbuch. Während einer Betriebsversammlung bekommt er zufällig mit, wie sich drei Mitarbeiter aus anderen Abteilungen über das Verhalten ihrer Vorgesetzten aufregen. Er gerät ins Grübeln...

The performance review is an important part of your job as a manager or coach. But it is only a part. In order to develop team members effectively, you have to be proactive on a daily basis. This means having conversations - and not just about the weather or the game last night. Create ongoing conversations throughout the year. Conversations for Creating Star Performers is a vital tool for keeping team members motivated, engaged, and moving ahead every day - not just the days before an annual review.

You can master the art of tough conversations. This book shows you how. Have you ever dreaded holding a tough but necessary conversation with an employee, coworker, or boss? Do you put off such conversations far too long? Have you ever launched into a difficult conversation unprepared, only to have the interaction spiral out of control?

Communication expert and leadership coach Shawn Kent Hayashi has spent more than two decades studying how the things people say impact their business and professional lives. In her new book Conversations for Change: 12 Ways to Say It Right When It Matters Most, she not only identifies the 12 most important types of conversations people have, but shows readers how to reach their maximum potential by using these conversations effectively.

Communication is the exchange of information between two or more people. This can be verbal, for example when two people converse, or it can be non-verbal, like the information we perceive through facial expressions or gestures that us know if a person is angry or cheerful. Within non-verbal communication, physical communication is of great importance: A kiss, a handshake, or a hug transfers a lot of information. Communication can be positive, negative, effective or ineffective.

Una nuova edizione aggiornata del classico della comunicazione e delle relazioni interpersonali! Un’affascinante versione audio di uno dei libri più venduti al mondo! Ti senti insicuro quando si tratta di un colloquio di lavoro o di una riunione? Sei timido quando capiti in una compagnia di persone che non conosci bene? Non riesci a comunicare con le persone in modo efficace? Questo audiolibro ti sarà d’aiuto! Dale Carnegie ci fornisce una serie di consigli pratici su come interagire con le persone in modo efficace e costruttivo e sviluppare relazioni positive e influenti.

Una guía basada en la empatía y la comunicación no violenta para apaciguar una pelea en casa, con los hijos, en la escuela, en el trabajo... o incluso una situación de violencia física. Vivimos en un mundo cada vez más dividido y no es extraordinario encontrarse con personas agresivas y confrontaciones difíciles. Afortunadamente, existen herramientas para convertirnos en pacificadores y transformar situaciones conflictivas en diálogos serenos y sin violencia.

Sólida formación profesional, profunda sensibilidad, capacidad de adaptación, audacia y observación son solo algunas de las cualidades que esta afamada profesional recomienda a quienes deseen sondear su camino. Un libro para disfrutar y aprender. Ideal para psicólogos, sociólogos e interesados en el estudio de las relaciones humanas.

The last few years have reinforced how we cannot avoid difficult conversations involving issues such as: COVID-19, climate change, fit for purpose, education, security of work, diversity and inclusion, physical and mental health.