Management Communication Skills

Success is built on connections we make with people and ideas. Whether it's connecting with customers to improve their service experience, or connecting with the strategic business plan and objectives for the coming year, the foundation for success starts with connection. In Connect, Keith Harrell and Hattie Hill reveal the seven core competencies needed to connect individuals and organizations in order to heighten productivity and to maximize personal and professional success.

Work With Me is the timely collaboration of two of the world's foremost authorities on gender relations. Barbara Annis, world-renowned expert on gender issues in the workplace, and John Gray, author of the number-one relationship book of all time, Men Are from Mars, Women Are from Venus, team up to resolve the most stressful and confusing challenges facing men and women at work.

En "El poder del conflicto", los autores explican qué sucede cuando aparecen los desacuerdos entre las personas y cómo podemos pasar de un abismo a la reconexión armoniosa. Trabajar en los constantes desajustes y sus reparaciones de la vida cotidiana - el silencio y la evasión son, en realidad, obstáculos que nos impiden crecer - nos ayuda a formar relaciones profundas, duraderas y de confianza, así como adquirir resiliencia en tiempos de estrés y trauma, y ​​alcanzar un sólido sentido del yo en el mundo.

Negotiations can be a perplexing and often-intimidating endeavor. Are there aspects about the process that are hiding beneath the surface, unknown to even experienced negotiators? Or insider tools that would change your game considerably? The answer is yes—and they're all revealed in this practical guide from a world-renowned negotiation expert. Negotiation Essentials demystifies this all-important subject, helping you break the process down into easily digestible parts.

Technology has transformed the way we communicate. We send and receive more and more emails every day. We text. We tweet. We have reduced our communications down to efficient sound bites - and at the same time, many of us seem to know less and less about how to connect. Deeply, profoundly connect.

Most people want to please their bosses, but they're not sure how to do so. That's because they're not sure what's important to you, even when you think you've been crystal clear on setting expectations. We'll give you some great tips on how to get what you need done by being clear on what you want, as well as how to deliver difficult messages about unmet expectations.

Things that may be so obvious to us may not be at all clear to those around us. That's why it's crucial to make sure people are tracking with us in the way we desire, so we can get what we need. Here are some effective approaches to make sure others are on board with what you're telling them.

Conversations at the elevator, a cocktail party, or the water cooler can do a great deal to boost your career - if you know how to approach them correctly. We'll give you tips on how to increase your comfort in preparing for the spontaneous moment.

The Center for Creative Leadership has found that the number-one skill shared by top executives is outstanding listening. Listening is the single greatest connector you can have with someone. Hearing the facts and the emotion allows you to understand where others are coming from and to learn what you need to know early enough to take corrective action.

Did you know that the average employee needs five positive indicators for every critical one they get to think that you think they're OK? Reinforcement isn't just about giving a couple of "atta boys" now and again. Authentic inspiration and praise has many facets to it. We'll share some best practices from the best communicators Change Masters has seen.

We've all seen people who are amazingly persuasive. We'd all like to be even more effective as persuaders ourselves. We've put together how some of the best persuaders we've seen at Change Masters manage this art. Their tips will help you achieve even better persuasive success.

Ever joined a new team and found them resistant to your direction or ideas? Here are some great easy and creative approaches to get people engaged and moving along when they have stalled or are stuck in a rut.

Whether it's at home or at work, so much of our lives involves negotiating to get what we want. From negotiating a higher salary, to lowering costs from suppliers, to hammering out a new contract with a major customer, or even deciding where to go on vacation, the only way to consistently arrive at successful conclusions is to master the art of negotiation.

When we live our lives via empathy, we see life and are living life from a foundation of kindness and compassion which helps us in becoming more than we already are and gives the same to all those that we come into contact with. If you are interested by deepening your emotional focus and in growing your emotional intelligence in methods that enhance aware, co-innovative living, then this audiobook is for you.

There’s a moment in every conversation that can change the whole relationship. A moment when you can either move toward the other person or away from them. Choose to break a negative cycle or continue it. Understand and be understood or remain confused and frustrated. It’s the “miracle moment”. And once you learn how to recognize and respond to it, it holds the power to help transform the relationships you have - at home, in love, and at work - into the ones you really want.

In this no-nonsense book, you'll learn how to access proven leadership success principles to ensure you can blossom in your role of SME business leader. This book will enable you to: focus on the nine key principles on the leadership task list that will considerably impact your business success; gain insight into the 10 elements SuperSTAR leaders use to motivate and engage their teams; learn how to be flexible and adaptable in your leadership style to best suit any situation and act smarter with the teams and people you lead; and much more.

Did you know you’re likely to have had over 89,000 heated altercations with your closest relations before you reached the age of eight? By age 16, thousands more hours will have been spent by most of us in some form of disagreement with those in our extended social networks. As a species, we’re well practiced at falling out with each other. We may even have a gene for it – certainly, some of us seem to be gifted. When it comes to finding resolutions, however, things don’t come quite so naturally: As much as 90 percent of all inter-personal conflicts never reach agreement.

Life happens one conversation at a time, and almost everything you want is on the other side of a tough conversation. The problem? Communication is hard. You were born with a voice box, but it didn’t come with instructions on how best to use it. That changes now. Communications expert AmyK Hutchens shares how to confidently and competently navigate your toughest conversations without saying something you regret, giving your power away, or damaging your relationships.

Too much valuable time is wasted in meetings. Often little advance planning takes place, resulting in productivity drains rather than productivity gains. It’s time to think like a ninja. With realistic and practical advice, this book shows how to reduce the amount of time you spend in meetings and ensure that the ones that you do attend are genuine opportunities to collaborate and get things done.

Discover how to leverage the time-tested wisdom of the Enneagram and begin your journey to spiritual growth and personal transformation with this ultimate guide! In this guide, you'll learn how to gain deeper insights into each of the nine personality types and use the foolproof principles of the Enneagram to help you recognize your strengths, effectively compensate for your weakness, and discover your calling.