Organizational Management

The latest edition of this Wall Street Journal best-seller offers 26 simple strategies - from A to Z - that managers can use to address their employees' real concerns and keep them engaged. The fifth edition has been revised and updated throughout and includes many more international examples, reflecting the fact that Love 'Em or Lose 'Em is available in 22 languages, from Albanian and Arabic to Thai and Turkish. Its message is truly one that spans continents and cultures.

Vous souhaitez vous faire une place de choix au travail et être évalué à votre juste valeur? Vous voulez qu'on écoute davantage ce que vous avez à dire? Vous en avez assez de servir de bouc émissaire? Pour y arriver, lisez ce guide de la collection S.O.S. Boulot.

Attention Pays spotlights on the power of attention and absolute focus. In an on-demand, 24/7 society, where distractions cost millions of people productivity, profitability, relationships, and peace, it's time to pay attention to what matters most. This book includes powerful tips and tricks to increase profitability, describes how to achieve maximum accountability and results, provides strategies to help you productively manage daily tasks, and offers guidance on improving your daily attention and focus.

Imagine what Atari might have achieved if Steve Jobs had stayed there to develop the first massmarket personal computer. Or what Steve Case might have done for PepsiCo if he hadn't left for a gaming start-up that eventually became AOL. What if Salomon Brothers had kept Michael Bloomberg, or Bear Stearns had exploited the inventive ideas of Stephen Ross? Scores of top-tier entrepreneurs worked for established corporations before they struck out on their own and became self-made billionaires.

Why were the American POWs imprisoned at the Hanoi Hilton so resilient in captivity and so successful in their subsequent careers? This book presents six principles practiced within the POW organizational culture that can be used to develop high-performance teams everywhere. The authors offer examples from both the POWs’ time in captivity and their later professional lives that identify, in real-life situations, the characteristics necessary for sustainable, high-performance teamwork.

La gentillesse et la bienveillance n'ont pas forcément bonne presse en ce monde de "méchants". Pourtant, depuis toujours, cette forme d'altruisme est la base de la réussite de tous types de projets collectifs et permet l'épanouissement individuel. La bienveillance est le ciment essentiel du changement. Nous vivons dans un monde de vrais sadiques, de violents, de pervers - de pervers narcissiques même ! -, de nocifs et de toxiques.

In a global survey by the Katzenbach Center, 80 percent of respondents believed that their organization must evolve to succeed. But a full quarter of them reported that a change effort at their organization had resulted in no visible results. Why? The fate of any change effort depends on whether and how leaders engage their culture: the self-sustaining patterns of behaving, feeling, thinking, and believing that determine how things are done in an organization.

Hewlett Packard is an American icon, the largest information technology company in the world. The bedrock of Silicon Valley, it employs more than 300,000 people, its market capitalization is in excess of $100 billion, and its products are in almost every home in the country where there is a printer or computer. But the story of Hewlett-Packard reflects power struggles that shape corporate America and is an alarming morality tale for our times.

It's time to be part of the ''Solution Revolution'' and join the thousands of leaders and companies throughout the world who are becoming solution-oriented leaders. It's all based on the lessons in this step-by-step guide developed by author, keynote speaker, and international leadership expert Dr. Rick Goodman. You'll discover how to transform your thinking, optimize your assets, and accelerate your connectivity to achieve world-class balance and results in your business and in your life.

In DBAFD, Milstein asserts that it’s incumbent upon leadership to promote and model strong, meaningful relationships throughout the community. At the basis of all relationships is trust, and while trust can be built through competency, reliability, and intimacy, it is easily destroyed when leaders’ raging egos are manifested too much of the time.

It is commonly acknowledged that successful organizations adjust quickly and intelligently to shifts in consumer tastes, political climate, and economic opportunity. But how are some able to succeed at change while so many others fail?

We are living in an epidemic of disengagement and despair that calls us to action. Awakening Compassion at Work answers the call, showing us new ways to enliven the humanity of work and in so doing address the suffering of the world and create an innovative, optimistic, and engaged workforce.

You can have fun at work and achieve personal freedom! Whether your dream is to enjoy a four-hour work week or you love the 80-hour hustle, your definition of freedom is what’s right for you. No matter how you define happiness, there are basic planning and organization skills that must be in place to achieve your goals. You can enjoy your work rather than becoming a slave to it. No more incomplete projects and unfulfilled dreams if you follow some simple steps. In his book, Fun at Work, Greg Winteregg teaches you how to enjoy your business and your life.

The principles in this book can be applied to leadership at any level, providing listeners with the tools they need to shift awareness, enhance communication, build trust, eliminate fear and self-doubt, and minimize unnecessary workplace drama. Embracing any one of the seven practices alone can be life-changing. When used together, they support a path of well-being, productivity, and positive influence.

In his new audiobook, The Heart-Led Leader, Spaulding turns his focus to ourselves - to who we are. Authentic leaders, Spaulding says, live and lead from the heart. The values and principles that guide our lives and shape our ability to lead others is far more important than our titles or our ability to crunch numbers or the impressive degrees we display on our walls. To effect true transformational change, heart-led leaders draw on the qualities of humility, vulnerability, transparency, empathy, and love.

Here are really two books in one: McNeilly's synthesis of Sun Tzu's ideas into six strategic principles for the business executive, plus the entire text of Samuel B. Griffith's popular translation of The Art of War. Within, McNeilly explains how to gain market share without inciting competitive retaliation, how to attack a competitor's weak points, and how to maximize the power of market information for competitive advantage.

Does your organization manage complexity by making things more complicated? If so, you are not alone. According to The Boston Consulting Group's fascinating Complexity Index, business complexity has increased sixfold during the past 60 years. And, all the while, organizational complicatedness - that is, the number of structures, processes, committees, decision-making forums, and systems - has increased by a whopping factor of 35.

If you cut off a spider's leg, it's crippled; if you cut off its head, it dies. But if you cut off a starfish's leg it grows a new one, and the old leg can grow into an entirely new starfish. The Starfish and the Spider argues that organizations fall into two categories: "spiders", which have a rigid hierarchy, and "starfish", which rely on the power of peer relationships.

As complexities, ambiguity, and disintegration have increased across organizations in the “age of digital transformation” and continuous innovation, Dr. Ichak Adizes’ Mastering Change is an oasis of systematic approaches to turn problems into opportunities for growth and elevate your ability to manage change as effectively as possible. Make better decisions, and implement more efficiently, as Dr. Adizes’ models for change management will adeptly bring you into tighter alignment with the keys to harnessing your organization’s true potential.

Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.