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The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

When molecular biologist Becky McClain raised urgent alarms about biosafety lapses at her biotech lab at Pfizer, she expected concern—not retaliation. Instead, her warnings about dangerous, genetically engineered viruses that were handled without following standard safety protocols were met with hostility, intimidation, and ultimately, devastating illness after a workplace exposure changed her life forever.

"Economic hit men," John Perkins writes, "are highly paid professionals who cheat countries around the globe out of trillions of dollars. Their tools include fraudulent financial reports, rigged elections, payoffs, extortion, sex, and murder."

In The Work Before the Work, leading sales professionals Paul M. Caffrey and Phil M. Jones reveal the six hidden habits that set sales superstars apart, and how to unlock them in yourself. But be advised: You will find approximately zero “hacks”, and not a single “trick” in these minutes. And at no point will you discover a “hidden secret”. Instead, you’ll discover the meticulous thinking, questioning, and preparation that the best of the best practice unconsciously, and learn how to ritualize your sales preparation so you, too, can join their ranks.

What do you do when your world ends? At 28 years old, Krista Schlyer sold almost everything she owned and packed the rest of it in a station wagon bound for the American wild. Her two best friends joined her - one a grumpy, grieving introvert, the other a feisty dog - and together they sought out every national park, historic site, forest, and wilderness they could get to before their money ran out or their minds gave in.

This is the true story behind Wall Street legend Richard Dennis, his disciples, the Turtles, and the trading techniques that made them millionaires. What happens when ordinary people are taught a system to make extraordinary money? Richard Dennis made a fortune on Wall Street by investing according to a few simple rules.

Make your move into, or improve your position in, the powerful world of professional speaking. If you think you have what it takes to speak professionally, or you've already been doing so with insufficient reward, now is the time to make your move. Weiss has packed the guide with tips, resources, helpful examples, and checklists that make it easy for you to keep a record of your progress. Whether you're a trainer, workshop leader, or consultant, Million Dollar Speaking has what you need to get on the paid public-speaking circuit in no time.

The need for improved mental, physical and emotional wellbeing, and the ability to inspire a resilient mindset has never been greater. We were never designed to run in stress mode, and in a seemingly constant state of fight or flight. So, in those situations where we have little control over the sources of pressure, our only option is to influence the way in which we respond. Unashamedly Superhuman is a neuroscience-based peak performance training for anyone interested in reversing the impact of distraction and uncertainty.

Originally published in 2016, The Art and Business of Teaching Yoga immediately became the essential resource for those looking to start or maintain a successful career in yoga. Since then, the landscape has changed. Online yoga and social media are now a crucial part of most teachers' repertoires. Yoga teachers also face broad cultural shifts, an evolving environmental crisis, and resulting anxiety among students, all of which bring fresh challenges to their leadership and teaching abilities.

This SHRM CP & SCP Audio Study Guide by the Davidson's is meticulously designed for professionals gearing up for the SHRM Certified Professional (CP) and Senior Certified Professional (SCP) exams. This guide stands as an invaluable tool for those looking to deepen their expertise and credibility in the human resources field.

Do you know what studies have shown to improve the outcome of patient care? To deliver quality care in the patient's language! The Spanish-speaking population is growing rapidly, and the number of people who need your help is only going to increase. Providing world-class medical care is challenging enough without the language barrier, not to mention all the stress involved in emergency situations.

A guide to self-mastery and other lessons based on the principles of Brazilian Jiu Jitsu, by the sport's greatest practitioner of all time. This program includes a foreword written by actor Tom Hardy and read by Mark Meadows. As a ten-time Brazilian jiu jitsu World Champion and a former MMA...

Elevate Your Essay Writing Skills covers how to unpack essay and report questions to find keywords for research materials, how to choose research topics and undertake research, how to overcome barriers with referencing, how to adapt one’s writing skills to the type of essay or report they are working on, and how to use case studies, to name but a few.

In a world of digital overload and never-ending work demands, Microsoft Copilot stands as a breakthrough in productivity. What once took hours—summarizing reports, formatting presentations, calculating forecasts—can now be done in minutes with precision and personalization. This book is a guide for professionals ready to integrate AI into their daily work, not as a novelty, but as a core tool for speed, clarity, and strategic thinking.

In this book, psychotherapist and business coach Lynn Grodzki acts as your personal business coach and shows you how to build an ideal private practice - one that is both highly profitable and personally satisfying. Today, being a talented professional is not enough to ensure the success of your private practice; you also need to be an enthusiastic, talented businessperson. Grodzki's business strategies are effective and immediately useful for a wide range of private practitioners....

Thrust into a life and family that neither of them were looking for, Gabi Jacobs and Terrence Whitaker decide that they'll just make the best of it, because the have most important ingredient: love. Through the ashes of their failed romantic relationship, they're able to form a different type of bond, one that allows them to effectively co-parent their daughter, and even become friends. Constantly pulled together by chance and circumstance, will Gabi and Terrence decide to embark on a journey to finish what they started, or will they decide that it's best to leave the past in the past?

At 22, Dan Brown came to the Bronx's P.S. 85 as an eager, fresh-faced teacher. Unbeknownst to him, his assigned class, 4-217, was the designated "dumping ground" for all fourth-grade problem cases, and his students would prove to be more challenging than he could ever anticipate. Intent on being a caring, dedicated teacher but confronted with unruly children, absent parents, and a failing administration, Dan was pushed to the limit time and again: he found himself screaming with rage, punching his fist through a blackboard out of sheer frustration, often just wanting to give up and walk away.

The complete inside story of the shocking steroids scandal that turned the sports world upside down For years, in the shadowy reaches of the world of sports, there were rumors that some of our nation’s greatest athletes were using steroids, human growth hormone, and other drugs to run faster...

Are you ready to pass the CompTIA Network+ exam and take your IT career to the next level? Whether you're an aspiring network technician, IT support specialist, or cybersecurity professional, mastering networking fundamentals is essential-and this comprehensive crash course gives you everything you need to succeed.

Ninteen ninety-four, Northern California. The Internet is just emerging from its origins in the military and university research labs. Groups of idealistic technologists, recognizing its potential as a tool for liberation and solidarity, are working feverishly to build the network. In the early chat rooms of one such gathering, soon-to-become-famous as The WELL, a Stanford futurist named Tom Mandel creates a new conference. In a topic headed "Local Bug Report", he asks for advice from fellow online participants about how he might shake off a persistent hacking cough.