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No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations. Some situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become.

Emergency doctors or not, we all face emergencies in our lives--times when we must make critical decisions in high-stakes, uncertain, pressure-filled environments. Even with the best possible training, bringing our knowledge to bear in the stress and pressure of these moments can feel overwhelming if not impossible. In The Emergency Mind: Wiring Your Brain for Performance Under Pressure, Dan Dworkis, MD PhD takes you into the minds of the doctors who run resuscitation rooms and treat the ill and injured to teach you how to perform when the pressure is on.

Would you like to know how to get referrals from all your customers? Would you like to know the right questions to ask to get the customers to gladly work for you?

Born in Boston, Stephen Bodio wandered into Magdalena, New Mexico, in the 1970s while on his way to Montana and never left. He was accompanied by Betsy Huntington, who was twenty years his senior; the couple had been inseparable from the day they met. After stumbling upon a vintage home along the highway, they settled into a country life; it was the perfect way for the two of them to make their lives together in an out-of-the-way place.

Looking for a flexible way to prepare for the MD-102 Endpoint Administrator Associate exam? This audio study guide is crafted by John Christopher, a bestselling technical trainer with over 25 years of experience, and is designed to complement any MD-102 training program you’re taking.

This is the original interview between Andrew Carnegie and Napoleon Hill. Hill used this interview as the basis of his world famous book Think & Grow Rich.

Written by Naoki Higashida, a very smart, very self-aware, and very charming thirteen-year-old boy with autism, The Reason I Jumpis a one-of-a-kind memoir that demonstrates how an autistic mind thinks, feels, perceives, and responds in ways few of us can imagine. Parents and family members who never thought they could get inside the head of their autistic loved one at last have a way to break through to the curious, subtle, and complex life within.

If you’ve ever had a friend, relative, or colleague with cancer, this is the book for you. Wondering what to say, how to help, and/or what to know about your friend with cancer? Now, for the first time, your questions will be answered in this supportive and instructional guide on how to be there for your loved one in his or her time of need.

When Sky and her older sister Avril were taken into care, the social workers knew this was a case like no other. Raised by unhinged parents who hoarded compulsively, creating horrific conditions no child should live in, the two girls arrived at foster carer Louise's home, neglected, malnourished and indoctrinated. Louise had to draw on all of her experience as one of Britain's leading foster carers to rehabilitate and change the course of their lives.

After Steve Jobs was unceremoniously dismissed from Apple, he turned his attention to a little-known graphics art company that he owned called Pixar. One day, out of the blue, Jobs called Lawrence Levy, a Harvard-trained lawyer and Silicon Valley executive to whom he had never spoken before, in the hope of persuading Levy to help him get Pixar on the right track. What Levy found in Pixar was a company on the verge of failure. To Pixar and Beyond is the extraordinary story of what happened next.

Are you prepared to ace the CompTIA Network+ test and have a great time doing it? There's nowhere else to look! We are pleased to present the "CompTIA Network Crash Course," the only study aid you will require to ace the CompTIA exam. Get rid of the boring, textbook-style materials that make you feel sleepy. We keep things light and fun with lots of colorful explanations, astute observations, and a hint of comedy throughout our book.

Would you like to know exactly what to ask your prospects when qualifying them? Would you like to know the steps to a perfect presentation? Tom Hopkins, Sales Professional and “Builder of Sales Champions” will give you the skills you need for success.

The book that has inspired entrepreneurs for generations, not only is My Life and Work by Henry Ford a memoir of an American icon but it also shows the spirit that built America. Written in 1922, this work provides a unique insight into the observations, ideas, and problem-solving skills of this remarkable man.

A Simon & Schuster audiobook. Simon & Schuster has a great book for every listener...

As revelatory as Atul Gawande’s Being Mortal, physician and award-winning author Louise Aronson’s Elderhood is an essential, empathetic look at a vital but often disparaged stage of life. For more than 5,000 years, 'old' has been defined as beginning between the ages of 60 and 70. That means most people alive today will spend more years in elderhood than in childhood, and many will be elders for 40 years or more. Yet at the very moment that humans are living longer than ever before, we’ve made old age into a disease.

A political journalist and activist, Cousins was also a professor of medical humanities at UCLA, where he studied the biochemistry of human emotions and their relationship to healing. When Cousins was hospitalized with a debilitating collagen illness, he decided to take his health into his own hands. Cousins and his doctor combated the disease together by creating a regimen of laughter and vitamin C specifically calibrated to his needs. Against all odds, the treatment worked, proving to Cousins that a positive attitude was key to his improvement.

Master the fundamentals of networking and confidently prepare for the Cisco Certified Network Associate (CCNA) exam with this comprehensive guide. This book equips you with the knowledge and skills required to excel in today's dynamic networking landscape.

Dr. Jan Pol is not your typical veterinarian. Born and raised on a dairy farm in the Netherlands, he is the star of Nat Geo Wild's hit show The Incredible Dr. Pol and has been treating animals in rural Michigan since the 1970s. Dr. Pol's 20,000-plus patients have ranged from white mice to 2,600-pound horses and everything in between.

Skateboarding is a time old tradition that has survived multiple generations. Today, professional skateboard competitions are at an all-time high. This popular activity is one that is enjoyed by adults and children for many years. To master skateboarding, one must know the proper technique of balance, control, and mind-set. This audiobook explains all these important techniques and gives you in-depth knowledge of how the sport started and grown to its popularity.

Her cozy coastal town, Marra, has embraced the quirky charm of her shop and her sarcastic feline familiar. She's been busy fine-tuning her enchanted coffee blends, brewing up cups filled with "compassion" and "inspiration," all while navigating her blossoming romance with Cali—the ghost who never seems to let being dead steal her smile.