Professional Services

These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards).

Parameswaran Iyer, former Secretary to the Government of India, is best known for leading the implementation of the Swachh Bharat Mission (SBM) - Prime Minister Narendra Modi's flagship programme, which became the world's largest sanitation revolution. But Iyer is not your typical bureaucrat...

Edición 2019. Vigencia y actualización de esta edición verificada el 16/01/2019. *Importante: Esta edición contiene la última actualización publicada por el BOE el 15/01/2019.

A guide to successful community moderation exploring everything from the trenches of Reddit to your neighborhood Facebook page. Don’t read the comments. Old advice, yet more relevant than ever. The tools we once hailed for their power to connect people and spark creativity can also be hotbeds...

When her sorceress mother and vampire king father are brutally murdered, Kassina makes a pact with Shindar, the Demon of Darkness. In exchange for her soul, Kassina obtains power to become the most feared sorceress in all the lands, and vows to exact her revenge on the people for the deaths of her parents.

Talonsphere, the third book of the Legends of Marithia series.

In the aftermath of the Battle of the Elven Woods, the two legends of Marithian prophecy are both dangerously close to death as Marithia suffers under the powers of the Blood Red Moon. Vartan, prophesied to save Marithia, lays spellbound under the protection of the mythical dragons. The vampire sorceress Kassina, prophesied to bring about their Armageddon, has been moved to the underworld by the demon lord himself, Shindar.

The Black Swan Planet crew gets back together for one final mission, with imperial proportions. Raka once again learns that a lot has changed in his absence. When Maven Blackheart quickly drags him into an international nuclear incident with China that nearly sparks World War III, they are forced to escape back to the Empire.

This beautifully written biography charts the life of Dr. Cynthia J. MacKay, a wife, a mother, a surgeon, and a lifelong activist campaigning against the cruel, painful, damaging invasive corrective eye surgery LASIK. It is written with modesty. It is engaging, witty, and sometimes painful to listen to as it describes the discrimination, smear campaigns, and brutal conduct of her peers and others who have tried to ruin her in their own act of self-preservation. Cynthia battles through it all, with dignity, determination, and an abundance of wit, humor and humility.

A Different Face of War is a riveting account of one American officer in the Medical Service Corps during the early years of the Vietnam War. Assigned as the senior medical advisor to the Army of the Republic of Vietnam in I Corps, near the DMZ, James G. Van Straten traveled extensively and interacted with military officers and non-commissioned officers, peasant-class farmers, Buddhist bonzes, shopkeepers, nurses, the mentally ill, and even political operatives. He sent his wife daily letters from July 1966 through June 1967, describing in impressive detail his experiences, and those letters became the primary source for his memoir.

Raka Varoule survived the events of Black Swan Planet and returns to Earth, but things have changed. What has happened to the people he knew and cared for, and is Marco still wearing assless chaps? Find out in Black Swan Antithesis.

Raka Varoule is a second-rate investigative reporter, traveling between the 27 worlds of the Galactic Empire exposing minor scandals. His big break comes when he weasels his way onto the emperor’s personal star-cruiser to report live, across the galaxy, how the emperor is celebrating his birthday. When he exposes the biggest scandal in galactic history, he narrowly escapes with the help of a drug runner, a dominatrix, and a monkey wearing assless chaps. Together, they search for an escape from the empire, a barbarian world outside Imperial control. Then things get weird.

Are you ready to embark on the journey to become a U.S. Foreign Service Officer (FSO)? Preparing for the Foreign Service Officer Test (FSOT) can be an intimidating task, but with the right approach, resources, and strategies, you can confidently navigate the exam and move closer to your dream career in diplomacy. This comprehensive study guide provides everything you need to succeed in your FSOT preparation, offering valuable insights into every section of the test, from English expression and grammar to U. S. government, economics, and international affairs.

This isn’t about overwhelming you with details or burying you in complex explanations. Instead, this guide streamlines the ASVAB into clear, bite-sized lessons with strategies and core concepts to boost your score. Whether you’re just starting or working to improve practice test results, it cuts through the noise and delivers the essentials in a simple, easy-to-follow way.

The Life in the UK Test is hard - there's no denying that. In fact, data shows that more than 30% of people fail on their first time. We understand your reasons for staying in the UK - it's a tremendous country offering incredible opportunities for families, workers, and business owners. But your next hurdle is passing the Life in the UK Test. So, what can you do to improve your chances? Our comprehensive guide was created to guide you through passing the exam as fast & as easily as possible.

Are you preparing for the Series 65 exam to become a licensed Investment Adviser Representative (IAR)? This comprehensive study guide covers everything you need to know, making your exam prep efficient and stress-free.

For over 20 years, Indigo Cruz has worked the markets of the Texas wastelands, hustling wares, cutting deals, and earning a hard-won reputation as a tough, shrewd trader. In a dangerous, brutal world, she's managed to carve out a comfortable, safe existence. Until the day the Fundamentalist Church of Divine Wrath shows up on her turf, throwing her world into chaos.

Are you eager to get into your desired military branch as fast as possible? In order to land your dream job, serve your country, earn money, and embark on the adventure of a lifetime? We want to make that vision come true for you. Yet unfortunately, you're directly competing against your fellow brothers in the exam—and you should aim to get into the top percentile of test takers to ensure you get into the military branch of your choice.

Sky's the Limit tells the inspirational tale of John P. Calamos, Sr., an American trailblazer, self-made success story, and living legend in the world of investing. Each chapter contains stories and business lessons he learned along the way. From a stock boy in his parents' grocery store in Chicago's west side, to 400+ combat missions in Vietnam, to launching his own firm which now has upwards of $35 billion in assets, John's career and the extreme success he's enjoyed through that career have been built on taking risks and being resilient.

It is commonly believed that the work of a waiter consists of taking orders and carrying dishes properly. However, this book aims to give new meaning to the profession and show that the true value of a waiter lies in their ability to help us have a nice time while we recharge our energies.