Professional Services

This powerful exam prep book helps you focus only on the most relevant, high-frequency vocabulary words found across ASVAB sections, especially in Word Knowledge and Paragraph Comprehension. Each term is carefully selected and explained in a clear, memorable way designed to maximize retention—no fluff, no wasted time.

Every business has customers, and employers are seeking to hire, retain, and reward employees who have the skills, the knowledge, and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want customer service professionals.

Compiled from hours of interviews drawn from the eponymous National Geographic documentary, this inspiring book from world-renowned infectious disease specialist Anthony Fauci shares the lessons that have shaped the celebrated doctor's life philosophy, offering an intimate view of one of the world's greatest medical minds as well as universal advice to live by.

Legends of Marithia is an adult, hard-hitting, epic fantasy series. It is best described as Game of Thrones meets Eragon meets Underworld. This collection of the first three books is over 250,000 words, and is jam-packed with epic action, twists and turns, and a glorious ending for the War of Prophecies.

When it comes to civil service, William James has been there, done that. Starting at the lowest rung in federal service, he achieved the rare feat of climbing to the highest levels of leadership, shaping decisions that impacted millions. The Accidental Executive chronicles William’s remarkable career from a GS-1 clerk handling routine paperwork to the federal Senior Executive Service, balancing mission and bureaucracy while navigating the revolution of global technological change.

Jess McDonald was a true crime junkie and Line of Duty sofa sleuth with a strong sense of justice. Under a year later, thanks to a controversial new initiative, she was a detective in the London Metropolitan Police Service. The Met Police's Direct Entry Detective scheme was aimed at turning people with no experience of the police into detectives. No Comment is Jess' candid, eye-opening and often shocking account, exploring the reality of being a detective in the Met and responsible for 'keeping London safe for everyone'.

These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards).

Are you ready to embark on the journey to become a U.S. Foreign Service Officer (FSO)? Preparing for the Foreign Service Officer Test (FSOT) can be an intimidating task, but with the right approach, resources, and strategies, you can confidently navigate the exam and move closer to your dream career in diplomacy. This comprehensive study guide provides everything you need to succeed in your FSOT preparation, offering valuable insights into every section of the test, from English expression and grammar to U. S. government, economics, and international affairs.

Parameswaran Iyer, former Secretary to the Government of India, is best known for leading the implementation of the Swachh Bharat Mission (SBM) - Prime Minister Narendra Modi's flagship programme, which became the world's largest sanitation revolution. But Iyer is not your typical bureaucrat...

Are you ready to embark on a rewarding career with the TSA? Whether you're interested in becoming a TSA officer, advancing to leadership roles, or simply looking to improve your chances of success, this comprehensive guide provides all the essential information you need to excel in your TSA career path.

A guide to successful community moderation exploring everything from the trenches of Reddit to your neighborhood Facebook page. Don’t read the comments. Old advice, yet more relevant than ever. The tools we once hailed for their power to connect people and spark creativity can also be hotbeds...

When her sorceress mother and vampire king father are brutally murdered, Kassina makes a pact with Shindar, the Demon of Darkness. In exchange for her soul, Kassina obtains power to become the most feared sorceress in all the lands, and vows to exact her revenge on the people for the deaths of her parents.

Talonsphere, the third book of the Legends of Marithia series.

In the aftermath of the Battle of the Elven Woods, the two legends of Marithian prophecy are both dangerously close to death as Marithia suffers under the powers of the Blood Red Moon. Vartan, prophesied to save Marithia, lays spellbound under the protection of the mythical dragons. The vampire sorceress Kassina, prophesied to bring about their Armageddon, has been moved to the underworld by the demon lord himself, Shindar.

This beautifully written biography charts the life of Dr. Cynthia J. MacKay, a wife, a mother, a surgeon, and a lifelong activist campaigning against the cruel, painful, damaging invasive corrective eye surgery LASIK. It is written with modesty. It is engaging, witty, and sometimes painful to listen to as it describes the discrimination, smear campaigns, and brutal conduct of her peers and others who have tried to ruin her in their own act of self-preservation. Cynthia battles through it all, with dignity, determination, and an abundance of wit, humor and humility.

Raka Varoule survived the events of Black Swan Planet and returns to Earth, but things have changed. What has happened to the people he knew and cared for, and is Marco still wearing assless chaps? Find out in Black Swan Antithesis.

Raka Varoule is a second-rate investigative reporter, traveling between the 27 worlds of the Galactic Empire exposing minor scandals. His big break comes when he weasels his way onto the emperor’s personal star-cruiser to report live, across the galaxy, how the emperor is celebrating his birthday. When he exposes the biggest scandal in galactic history, he narrowly escapes with the help of a drug runner, a dominatrix, and a monkey wearing assless chaps. Together, they search for an escape from the empire, a barbarian world outside Imperial control. Then things get weird.

The Black Swan Planet crew gets back together for one final mission, with imperial proportions. Raka once again learns that a lot has changed in his absence. When Maven Blackheart quickly drags him into an international nuclear incident with China that nearly sparks World War III, they are forced to escape back to the Empire.

The Life in the UK Test is hard - there's no denying that. In fact, data shows that more than 30% of people fail on their first time. We understand your reasons for staying in the UK - it's a tremendous country offering incredible opportunities for families, workers, and business owners. But your next hurdle is passing the Life in the UK Test. So, what can you do to improve your chances? Our comprehensive guide was created to guide you through passing the exam as fast & as easily as possible.

Are you eager to get into your desired military branch as fast as possible? In order to land your dream job, serve your country, earn money, and embark on the adventure of a lifetime? We want to make that vision come true for you. Yet unfortunately, you're directly competing against your fellow brothers in the exam—and you should aim to get into the top percentile of test takers to ensure you get into the military branch of your choice.