Reading Behavior

The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and...

People act in ways that do not reflect their underlying traits or motives, and this can easily lead you astray. Applied topics can help you achieve wellness and far greater relationships across the board. If you have ever wondered how to accomplish this, then this is the book for you. This book holds ample information on fundamental psychology. Here are relevant aspects that introduce you to a framework and overview of major concepts and techniques that are relevant to the individual. This can help you attain good performance in personal satisfaction.

“Refreshingly candid . . . Get off Instagram and read this book.” —Sacha Baron Cohen From the dynamic head of ADL, an impassioned argument about the terrifying path that America finds itself on today—and how we can save ourselves. It’s almost impossible to imagine that unbridled...

Take a second to imagine how your day-to-day life will change when you can instantly analyze people everywhere you go. This guide will give you the practical tools and knowledge to read and understand people in a way few others ever will.

The Age of Influence is an essential guide for marketing professionals and business owners who want to create and implement a highly effective, sustainable influencer marketing plan in order for their brands to succeed. We are amid an unprecedented digital transformation and tapping into this...

Culture transformation expert Siobhan McHale defines culture simply: “It’s how things work around here.” The secret to the success or failure of any business boils down to its culture. From disengaged employees to underserved customers, business failures invariably stem from a culture...

During her two decades at The New England Journal of Medicine, Dr. Marcia Angell had a front-row seat on the appalling spectacle of the pharmaceutical industry. She watched drug companies stray from their original mission of discovering and manufacturing useful drugs and instead become vast...

As a result of childhood learning disabilities and educational neglect, Oliver James graduated from high school and became one of approximately 45 million functionally illiterate Americans. However, at age 32, with big dreams and few tools to actualize them, he dedicated himself to learning the...

Dark psychology is a field of study that focuses on the “darker” side of the mind and the human condition. Dark psychology involves the study of persuasion and techniques used to manipulate and coerce people into situations that benefit one person at the expense of another. This often involves systematic methods of mind control that can be applied from one individual to another or within a group or an organization.

Today’s board rooms, think tanks, and staff lounges are more diverse than ever before. These cultural differences can either lead to gridlock among stubborn, single-minded thinkers or they can catalyze innovation and growth among an expansive team of creative, distinctive individuals. Diverse...

A manifesto and memoir about climate justice and how we can—and must—build a livable future for all, inclusive to all, by a rising star of the global climate movement Leading climate justice activist Vanessa Nakate brings her fierce, fearless spirit, new perspective, and superstar bona fides...

Mental manipulation happens every day without most people noticing it. So, sit down next to the fireplace, and let me tell you how the power of persuasion and manipulation works. Through these three books, you will discover how to influence people and learn how to read them as if they were an open book and have them ready to tell you even their most hidden secrets. You will discover how to put thoughts into people's minds by convincing them that they are their own.

From your head to your feet, your body is communicating something out to the world, whether you know it or not. Sometimes this is helpful, but sometimes you don’t want to reveal all of your cards. You may be unintentionally communicating something to the world that is hindering you from success, whether at work, with friends, or with your love life. By becoming aware of body language, you can learn how to present yourself better to get what you want and figure out what others are thinking and feeling to better work with them.

It Doesn’t Have to Be This Weird When it comes to relationships between men and women, we have more questions than answers: How do we keep relationships with the opposite sex healthy—and still hug each other after small group? Is it possible for married men and women to be friends with...

Being Lost is the First Step to Getting Found As a marriage and family therapist, one of Nicole Zasowski’s greatest joys is helping her clients grow in emotional freedom. What she couldn’t see for many years is that she was living her own life outside of that freedom, clinging to behaviors...

CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers and attract top-level talent. Nincompoopery--terrible customer service, idiotic business processes, and soul-crushing management practices--surrounds...

If you’ve always wanted to learn more about yourself and discover how to analyze people, then pay attention. In part 1 of this audio book, you will learn about: how we connect, the art of a category, looking inward, human body's language, what humans hold inside, intelligence, how to convince the mind, the two-sided coin, and the science of quick-slicing.

Understanding people and their intentions towards us is a valuable skill to have and has been used for thousands of years, primarily as a means of protection against physical harm but increasingly today for other things like avoiding narcissists or improving our career and business opportunities. If you’ve ever wanted to learn this and believe that it could help you in a variety of social settings then now is the time to start.

Do you want to have more fruitful and harmonious relationships? Using this easy-to-follow book with simple ways of analyzing and categorizing personalities you can! This book is a good guide for anyone wishing to learn about human behavior in all is diverse glory.