Small Business Leadership

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

The personalities in pro wrestling have always been some of the most unique and entertaining in the world. For more than 10 years, Kayfabe Commentaries has been the leading production company in the shoot interview genre, and now, you'll go inside the company and see how it was done. Sean Oliver, the on-camera ringmaster and co-owner of the company, takes the listener through all the components of building the business that bought the real-life personalities behind wrestling's outrageous personalities to the masses.

Business models aren’t one-size-fits-all—it's about finding the one that aligns with your personality, resources, and goals. Along the journey, you will need to adopt a positive and determined attitude and reset your mindset.

Having a clear knowledge of your business's financial life is important. No one should be in the dark about their overall financial picture. That's a disaster waiting to happen. However, with a perfunctory knowledge of basic accounting principles, including assets and liabilities, creating financial statements, budgeting, and more, you'll be on the road to healthier relationship with your money.

Many factors shape the success or failure of a new business, whether it's a stand-alone start-up or a venture inside a larger corporation. But the most important and least understood of these factors is the personality of the entrepreneur - the particular combination of beliefs and preferences that drives his or her motivation, decision making, and leadership style. And your builder personality is the one resource you can directly control in growing a business that wins. Simply put, who you are shapes how you build for growth.

We are entering a new era - an era of impact. The largest intergenerational transfer of wealth in history will soon be underway, bringing with it the potential for huge increases in philanthropic funding. Engine of Impact shows how nonprofits can apply the principles of strategic leadership to attract greater financial support and leverage that funding to maximum effect.

In this groundbreaking book, acclaimed business consultant and international speaker Greg Bustin shares his interviews with leaders of the most admired companies in the world, and CEOs of mid-size companies who outperform their competition on a consistent basis.

In Brad Hart’s new book, The 8-Minute Mastermind, Brad introduces us to a new business paradigm which is fun, lucrative, scalable, and truly helps people. Further, it’s easily one of the best ways to improve your own expertise on any subject you choose. After being involved in a long list of masterminds himself, and creating many of his own, Brad shares the benefits along with the hard-won best practices for starting your own, no matter who you are, so you can truly travel anywhere for free, solve any problem, and add $100k+ to your business in five to 10 hours a month.

Virtually no business owners follow a few basic principles of business to nearly the degree they deserve. These magic principles almost ensure success, both short-term and long-term, when understood and applied. The magic lies in how easy they are to apply. Small Business Magic is all about those principles, which the author has spent years in analyzing and refining.

The most important document for any business is the business plan. It is the strategy for bringing your product or service to the market. So, your business plan outlines what you see as an opportunity and how you plan to take advantage of that opportunity. The best business plans are concise, clear, and easy to understand. If a business plan is too complicated, it will not be taken seriously. If it is too simple, it will not be helpful. This is a step-by-step guide on how to write a simple and successful business plan.

How you create a legendary school starting tomorrow. Have you ever wondered, why didn’t they teach me about this in school?

Chris Guillebeau, the best-selling author of The $100 Start Up, has created a practical, actionable guide that can help you turn your passion into paychecks - whether within a traditional company or business, or by striking out on your own.

Throughout history, there are some events that stand out as so groundbreaking that they completely change life as we know it. The Apollo moon landing of 1969 was one of those events - the invention of the Apple personal computer was another. In this book, John Sculley - former CEO of both Pepsi and Apple - claims we are in an era that is giving birth to numerous groundbreaking events and inventions - moonshots - that will change the way we live and work for generations to come.

Vous vous apprêtez à commencer votre carrière ou vous souhaitez vous réorienter? Vous aimeriez disposer de l’autonomie d’un(e) entrepreneur(e) sans partir de zéro? Et si vous considériez l’entreprise familiale comme option de carrière? Travailler en famille vise à vous apporter le soutien nécessaire dans votre long processus de réflexion. Cet ouvrage vous permettra d’en apprendre davantage sur les particularités d’une entreprise familiale en explorant les 3 sphères qui la composent : l’entreprise, la propriété et la famille.

Despite Jack Ma's massive influence in China and in the global tech world, his inspirational rags-to-riches story is relatively unknown to the general American public. Never Give Up: Jack Ma in His Own Words is a comprehensive guide to the inner workings of arguably the most prominent figure in the global tech world in the past 20 years - comprised entirely of Ma's own thought-provoking and candid quotes.

The age of the distributed team is upon us. Teams can now operate and collaborate from locations other than a central office, and events surrounding the 2020 COVID pandemic have thrown its practicality into sharp relief. Managing a team whose members are distributed across several locations requires a different mindset and will remain a must-have for all areas of business from this point forward. Building and Managing High-Performance Distributed Teams explains what the distributed teams concept means to the future of your company.

What if your next customer didn't have a pulse, preferences, or patience for poor performance? In Machine Customers: The Evolution Has Begun, CX Evolutionist Katja Forbes reveals how intelligent agents, autonomous procurement systems, and logic-driven buying platforms are silently revolutionising commerce. This trillion-dollar transformation is happening now, not in some distant future.

In today's complex, highly competitive, global environment, those who will survive and thrive in this new world of work are individuals, teams, and organizations who can maintain high levels of accountability and remain focused on must-achieve desired results. Achieve with Accountability is your personal handbook for awakening your (or your team or organization's) inner confidence, drive, perseverance, determination, resolve, and can-do mindset.

If you are already running your own business and want to crank up your productivity, the strategies in this book can help you with that. If you are just getting ready to make this dream happen for yourself, these time management and productivity techniques are going to be a critical catalyst for your success!

With Peter Drucker's five essential questions and the help of five of today's thought leaders, this little book will challenge readers to take a close look at the very heart of their organizations and what drives them. A tool for self-assessment and transformation, answering these five questions will fundamentally change the way you work, helping you lead your organization to an exceptional level of performance.