Small Business Management

Scott Wozniak leverages his decades of brand-building experience within some of America’s most-loved companies to show you how to create world-class customer experience. After years of battle-tested work, Scott realized that there was a set of systems that all the great brands used to create raving fans. He captured these practices in an engine diagram, a simple tool to help leaders become legends. If you use this approach, you can build a Customer Experience Engine that will create those same kinds of raving fans that always seem to dominate dinner-party conversations and water-cooler chats.

Elevate your leadership game and discover the secrets to winning big in business and innovation. Big Bet Leadership equips business leaders with the principles and tactics to achieve critical results and solve complex problems facing businesses today. You will capture the upside potential while avoiding the many failure points inherent to AI strategies, growth strategies, M&A, innovation programs, operating model transitions, and digital transformation.

Fraser Doherty's 48-Hour Start-Up is your handy and essential cheat sheet to starting your own business, giving the key steps for developing an idea and getting it to market quickly. Almost everyone dreams of starting their own business, but very few do it. What if it had to be only a decision of a weekend, and it didn't cost a fortune?

Management Consultants London have produced a book series entitled: Starting a Business United Kingdom: Ready in 30 Days, modified for each country to help entrepreneurs worldwide build successful companies. Although each book does contain some theoretical and technical references, the series is primarily a practical and entertaining reference guide of what to do and what not to do when building a business, written by a practitioner who has set up businesses from scratch and developed them into thriving companies before selling them.

Intentional Success is written for the aspiring entrepreneur, the business professional, the dreamer, and the doer. Taken from actual life lessons, the book provides a real-world viewpoint on what it takes to succeed as an entrepreneur. The book addresses the typical struggles aspiring business owners encounter when starting, managing, growing, and maintaining a successful venture. It features a formula for success that embraces the key tenets of persistence, sales, time management, goal setting, and leadership.

In 12 Disciplines of Leadership Excellence, bestselling author and motivational expert Brian Tracy teams up with global learning expert Dr. Peter Chee to reveal simple, straightforward principles any business leader can use to make lasting positive changes in his or her organization.

What do Google, Snapchat, Tinder, Amazon, and Uber have in common, besides soaring market share? They're platforms - a new business model that has quietly become the only game in town. A platform, by definition, creates value by facilitating an exchange between two or more interdependent groups. So, rather than making things, they simply connect people. The advent of mobile computing and its ubiquitous connectivity have forever altered how we interact with each other. Yet, few people truly grasp the radical structural shifts of the last 10 years.

Gorilla in the Cockpit offers a revolutionary way to understand megaproject failures. It opens the black box to reveal the hidden drivers of project crashes. The root causes cannot be found in traditional project management books. They are neither technical nor financial. They are human.

Wish you knew how to walk up to anyone and break the ice effortlessly? Do you hope to avoid awkward silences and make an instant impression? You'll get more than that in this book: not only what, when, and how to say it, but the exact roots of why from human psychology and interaction.

Virtually no business owners follow a few basic principles of business to nearly the degree they deserve. These magic principles almost ensure success, both short-term and long-term, when understood and applied. The magic lies in how easy they are to apply. Small Business Magic is all about those principles, which the author has spent years in analyzing and refining.

Feel trapped in the firm you’ve built? You’re not alone. What began as a dream of independence and purpose has turned into a grind. The long hours, constant demands, and endless responsibilities have left you burned out, exhausted, and dreading the workday. Instead of freedom, your firm feels like a burden. It doesn’t have to stay that way. In The Simple Firm, you’ll discover a proven framework to release the overwhelm and build a firm that truly works for you.

This 2.5 hour audio program features CPA Sue Bishop, who has served more than 500 small business clients for the last 30 years. She describes how to decide what kind of business entity to be and the differences between sole proprietorship, LLC, Sub-S, and C-corporations. You'll learn about how to pay yourself and how to pay employees, how to deal with business registration and sales tax, how to set up business accounts, and keep records.

If you are a business owner who wants to be fast at their work and still do it efficiently and effectively, then Work Smarter, Not Harder: 9 Tips for Entrepreneurs to Improve Work Efficiency is for you. You will learn in this book that the secret to running a successful business is not just working harder, but working faster. The nine tips in this book have been a long-time practice of the author, a successful business owner. Your work life will get better, and your business will consequently experience exponential growth.

You or your company can be screwed if you are hiring consultants without a plan to manage their bid for the sale, statement of work, and overall engagement. Learn from a seasoned risk and compliance, fraud examiner, and process improvement consultant who has worked for over 12 years in three of the "Big Four" consultancies on how you and your company can mitigate corporate risk when bringing in paid advisors.

Project managers are no longer judged by the technical success of their projects alone. They're also held accountable for their contributions to the company's financial goals. Yet most project managers don't have the business knowledge necessary to make project-based decisions that lead to bottom-line success.

Mindful Business Leadership presents a new model of leadership. It introduces 10 very different leadership roles that are required to meet the challenges of modern business. Memorable metaphors and images are created for each, and they are placed in a matrix. Listeners are shown how to develop these roles within themselves. Potentially negative aspects of each are discussed, along with material on how to put these to creative use.

Developed for business professionals, The First Two Hours teaches you how to design your day, rather than be at the mercy of it. Using research on neuroscience, energy flow, and the body's natural rhythms, it divides the workday into manageable blocks and helps you determine when you are most resourceful, and therefore when you should complete your most demanding tasks.

Don't get stuck on a career path you have no passion for. Don't waste your intelligence on something that doesn't really mean anything more to you than a paycheck. Let Isaiah Hankel help you define a focus so powerful that everything in your life will be pulled towards it. Create your purpose and change your life. Be focused. Be fulfilled. Be successful. Black Hole Focus has been endorsed by top names in business, entrepreneurship, and academia, including four times New York Times best seller AJ Jacobs and Harvard Medical School Postdoc Director Dr. Jim Gould. The book is broken up into three different sections; the first section shows you why you need a purpose in life, the second section shows you how to find your new purpose, and the third section shows you how to achieve your goals when facing adversity.

Are you ready for the leadership moment? Learn valuable lessons from the stories of Merck's Roy Vagelos, who commits millions of dollars to develop a drug needed only by people who can't afford it; Eugene Kranz, who struggles to bring the Apollo 13 astronauts home after an explosion rips through their spacecraft; Arlene Blum, who organizes the first women's ascent of one of the world's most dangerous mountains; Nancy Barry, who leads Women's World Banking in the fight against Third World poverty; and more.

Embark on a journey to elevate your small local business to new heights. This captivating guide, infused with insightful strategies and actionable tips, is your compass to mastering the art of customer service. From decoding the psychology of satisfaction to creating personalized experiences, this book is your blueprint to winning hearts, one interaction at a time.