Small Development

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

Good coaching is a skill that requires a depth of understanding and plenty of practice if it is to deliver its astonishing potential. This extensively revised and expanded new audio edition of Coaching for Performance clearly explains the principles of coaching and illustrates them with examples of high performance from business and sport. It continues to follow the GROW sequence (Goals, Reality, Options, Will) and clarifies the process and practice of coaching.

No matter what position you hold within the medical spa industry, you could be a founder, an entrepreneur, or a medical professional. You may be a physician, NP, PA, RN, an injector, any type of provider, an aesthetician, a laser tech, a patient coordinator, a marketing professional or hold any other position, this book is a must read and a must have for your success library.

How to Win Client Business When You Don't Know Where to Start provides a masterclass in teaching the practical techniques and concrete strategies that professional services providers were never taught in school or on the job. Pragmatic lessons take the place of the vaguely defined principles found in competing books to turn listeners from sales novices into rainmakers.

Learn the proven 7 phases to start and build your dream business, even if you’ve never taken a business class or have zero experience.

In his previous book, The Elusive Quest for Growth, William Easterly criticized the utter ineffectiveness of Western organizations to mitigate global poverty, and he was promptly fired by his then-employer, the World Bank. The White Man's Burden is his widely anticipated counterpunch - a brilliant and blistering indictment of the West's economic policies for the world's poor.

This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online.

Improving your “small talk” skills is something many people never even consider. That can be a big mistake, especially if you want to get the most out of your interactions with others in your day-to-day life. The truth is that the great majority of all discussion consists of minor chitchat and cordialities. Think of it as the necessary framework supporting all meaningful exchanges.

The HMO market can be tough to crack, but you don't have to settle for low returns and problematic tenants. This audiobook will guide you through the five principles of becoming a Next Level Landlord. It will show you that by choosing the right property and improving the quality of your space and your service, you can maximise profits and create shared properties where tenants love to live.

Are you struggling to grow your online presence as a writer, coach, or speaker? Do you want to attract more leads and boost your sales? Look no further! "Build Your Audience" is your ultimate guide to mastering the art of audience growth in just 60 days. In this fourth installment of the Your Message Matters Series, you'll discover proven strategies to build a loyal following and establish your brand online. Whether you're just starting or looking to scale, this book offers actionable insights tailored to your needs.

Andrew Sobel offers a proven, 100-day plan for conquering 14 tough client development challenges and growing your client base. He's encapsulated 25 years of unique research, including personal interviews with over 3,000 top executives, into a practical road map for winning more new clients and growing your existing relationships. You'll learn specific strategies to move confidently and predictably from a first meeting to a signed contract, and discover the agenda-setting techniques that create a steady stream of sole-source business.

Une bonne technique de conduite d'entretien permet de se montrer convaincant et sûr de soi et de maîtriser chaque situation d'entretien avec aisance - pour le succès privé et professionnel. Vous arrive-t-il souvent, au cours d'une conversation, de ne pas savoir quoi dire et de vous retrouver dans un silence gênant ? Ce n'est souvent qu'après une joute verbale que vous pensez à ce que vous auriez pu rétorquer ? Souhaitez-vous mieux convaincre votre interlocuteur de votre opinion et de vous-même ? Alors vous avez enfin trouvé le bon livre !

Positive Leadership shows how to reach beyond ordinary success to achieve extraordinary effectiveness, spectacular results, and what Kim Cameron calls “positively deviant performance” - performance far above the norm. Citing a wide range of research in organizational behavior, medical science, and psychology as well as real-world examples, Cameron shows that to achieve exceptional success, leaders must emphasize strengths rather than simply focus on weaknesses.

Packed with interviews, encouraging real life stories and tips from successful entrepreneurs who started with a passion and turned it into their own successful, creative business, this practical guide will take you through the very first steps of defining creative and financial success to ultimately establishing a rewarding start-up.

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

Buying Freedom: The Dental Practice Purchase Handbook is a comprehensive guide for dentists looking to transition from being an associate to owning their own dental practice. The book outlines the key steps in purchasing and managing a dental practice, from understanding practice valuation to negotiating deals, managing employees, and ensuring long-term success. Ideal for dental professionals at any stage of their career, this handbook is packed with actionable insights to help you navigate the complexities of dental practice ownership.

Are you seeking financial freedom? How about a thriving business and healthy relationships? What about all that, plus a vibrant faith that impacts the world and enough time in your day to make it all happen? Then Expert Ownership is for you!

The duo that explained the digital revolution in restaurants now brings your restaurant a how-to guide. The digital restaurant revolution is well underway. Restaurants that survived the pandemic now have the opportunity to step back and consider how to best serve digital demand.

WHO ARE YOU? WHAT DEFINES YOU? WHAT IS YOUR IDENTITY? How you answer those questions affects every aspect of your life: personal, public, and spiritual. So it’s vital to get the answer right. Pastor and best-selling author Mark Driscoll believes false identity is at the heart of many...

Many businesses struggle because they can’t access the funding they need to grow. Don’t let this happen to you! This complete insider’s guide will teach you the exact steps for easily obtaining business credit using an EIN instead of your SSN, while boosting your business credit score and profile in the process. This will ensure your business can grow quickly without putting your personal assets at risk.