Small Development

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.

Do you have a problem that you can’t see your way around, no matter how hard you try? You may be looking for the answer outside when the obstacles lie within. We’re all biased. You may have read the above and already your mind is raising its defenses. No...not me. I haven’t got a biased bone in my body. The fact is: You do. So does everyone around you. Cognitive Biases in a Nutshell will help you to identify and correct the cognitive biases you fall prey to in your everyday life.

Elena Alvarez is living a cursed life. From the deadly fire she accidentally set as a child to her mother's abandonment and now an unwanted pregnancy, she knows better than most that small actions can have terrible consequences. Yet when her grandmother calls and asks her to watch over the children of a recent widower in a small, isolated town in Colorado, she takes it as a chance to finally organize her life.

What if your next customer didn't have a pulse, preferences, or patience for poor performance? In Machine Customers: The Evolution Has Begun, CX Evolutionist Katja Forbes reveals how intelligent agents, autonomous procurement systems, and logic-driven buying platforms are silently revolutionising commerce. This trillion-dollar transformation is happening now, not in some distant future.

Discover the books that have already enriched millions. This unabridged guide to the literature of prosperity and motivation surveys 50 of the all-time classics, giving you their key ideas, insights, and applications, everything you need to know to start benefiting from these legendary works.

Are you struggling to grow your online presence as a writer, coach, or speaker? Do you want to attract more leads and boost your sales? Look no further! "Build Your Audience" is your ultimate guide to mastering the art of audience growth in just 60 days. In this fourth installment of the Your Message Matters Series, you'll discover proven strategies to build a loyal following and establish your brand online. Whether you're just starting or looking to scale, this book offers actionable insights tailored to your needs.

Unlock the Power of Charisma! Are you tired of feeling socially awkward or struggling to start conversations? Do you wish you could build confidence and connect with others effortlessly? Are you ready to become a charismatic individual who influences and inspires people? In a world where social connections are key, mastering the art of charisma is crucial. Drawing from proven strategies, Eric Holt takes you on a journey of self-discovery and empowers you to unlock your inner charisma.

From shyness to charisma. Do you consider yourself to be an introvert? Ever felt shy at a meeting? Have you felt anxious about interacting with others? Gotten cold feet before making a speech? Would you like to socialize more? Be the center of attention at a party? Or maybe push sales through the roof or be the favorite employee at work?

An instructional and comprehensive four-in-one book bundle that includes a collection of guides discussing all the information that beginners should be aware of. Are you curious about options trading? Are you the type of person that wants to learn all about it, without having to spend too much money on buying various books relating to the subject? If all of these fit your criteria, then you’re in the right place!

The Freedom Driven Agent is a roadmap to escape that trap and build a business that truly serves your life. After selling thousands of homes and coaching over two thousand agents, Lars Hedenborg discovered that the path to freedom isn’t about working harder — it’s about building smarter. Whether you’re a solo agent, team leader, or broker-owner, this book will challenge how you think about success and give you the blueprint to finally live the life you imagined when you first got into this business.

In The Introvert Entrepreneur, professional coach Beth Buelow shows listeners how to harness their natural gifts (including curiosity, independence, and a love of research) and counteract their challenges (such as an aversion to networking and self-promotion). She addresses a wide range of topics.

What if the world’s most overlooked resource isn’t hidden beneath the ground — but spread openly across it? This audiobook reveals a clear, practical, and visionary path to building a new kind of business: buying land no one wants, preparing it for solar development, leasing it to energy companies, and creating profit that does not harm. You don’t need to be an engineer or a billionaire. You need insight — to see what others ignore. While most investors chase crowded markets, the future belongs to those who recognize the value of emptiness.

Building a business can be confusing. Entrepreneurs aren't sure whether to keep control or delegate and automate, say yes or say no, work all hours or prioritize work-life balance. They take advice from all directions and wind up feeling overwhelmed and overworked without a finish line in sight. Ten Year Career turns that premise upside down and argues that it doesn't have to be that way.

In this book, you will gain numerous skills that will make it easy to talk to anyone. Gain social confidence and overcome social anxiety so you no longer feel shy when engaging in conversation with strangers. Learn practical ways to captivate and engage whoever you’re talking to, whether in social or professional environments. Learn how to lead conversations from small talk, to meaningful conversations turning into new friendships, professional networks and a new sense of accomplishment.

A remarkable teenager who went from public assistance to a million dollar net worth shares his story and offers nine key principles to success. Farrah Gray is no ordinary teenager. He wears a suit and tie; he has an office on Wall Street and another one in Los Angeles...and he sold his first business at the age of 14 for more than a million dollars.

50 Prosperity Classics examines the great works of entrepreneurship, personal finance, investing, economics, and philanthropy. Applying the 50 Classics formula, it highlights the key titles in the literature of prosperity, giving concise summaries of each book's main points, how they came into being, and what each offers the listener on their path toward a life of abundance. This is a comprehensive resource for creating wealth, managing financial assets, and finally giving something back.

Aujourd'hui, en France, 354 personnes pèsent 1 000 milliards d'euros. Ce livre-enquête retrace les origines des plus grandes dynasties financières (Rothschild, Arnault, Bolloré, Wertheimer, Pinault, Rockefeller...). Il permet de comprendre à quel point elles ont influencé les transformations de nos sociétés. Oui, ces riches appartiennent à une élite planétaire qui se déplace en jet privé, collectionne les voitures de luxe, organise des fêtes somptueuses, multiplie les domiciliations aux quatre coins du monde, investit tous les marchés, domine tous les réseaux.

You check email the moment you lift your head off the pillow in the morning. You bring work with you on vacation, sneak glances at your smart phone during family dinners, and take business calls and texts at your kid's sports games. It's as if you've been forced to make a choice between your company or your life, sacrificing time for yourself and family for the sake of career success. But it doesn't have to be that way.

Hardly anyone gets it right the first time, but many of us are crippled by indecision and fear of failure. The desire to get it right can inhibit us from getting started. In this book Rob Moore, the best-selling author of Money, shows that the quickest way to perfect is starting right now and improving as you go. This book will show you how to launch your business or idea, begin the next phase of your career and overcome self-doubt - right away. Get perfect later; get started now.

Tired of awkward silences and missed connections? Discover the science-backed secrets to mastering small talk, effortlessly spark conversations with anyone, and supercharge your people skills in the next 30 days… Do you find yourself tongue-tied in social situations, desperately searching for the right words? You're not alone. Millions of people struggle with the nuances of small talk, missing out on opportunities for friendship, career advancement, and even romance.