Social Media Management

Conflict Resolution builds on positive approaches to support other people and build bridges to reach a satisfactory solution for all parties. This audio book encourages you to accept conflict as a normal part of everyone’s life so you can move on productively to deal with it, rather than get depressed by the presence of conflict in your life and work.

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

How do we fill the world with contemporary sages and kick-ass saints, who are as adept at surrendering themselves to authenticity as they are at innovating initiatives of breathtaking power? Igniting Your Soul at Work provides some insightful answers to that question. This isn't your ordinary type of leadership book, manual, or mandate. Robert leads us in another direction, where we can expand our worldview to allow greater understanding, wisdom, and effectiveness to reveal itself.

You have right-wing relatives and friends. Sometimes you feel isolated because you believe you must keep your thoughts to yourself. After all, you are just not up for another fight. It does not matter how progressive or lefty you are. One can have a very enjoyable conversation with the most right-wing of relatives or friends. It is all about the approach. This book explains what I have discovered about engaging with the right. We all have friends and relatives where we may think the relationship is over.

The first wave of the Millennial Generation - born between the early 1980s and 2002 - is just graduating from college and entering the work force. Employers, meantime, are bracing for some of the biggest management challenges they've ever faced: Integrating the most demanding and most protected generation in history into a workplace shaped by the driven baby-boom generation.

Some people are talented at speaking before audiences, some at writing books, some at leading others, some at starting businesses. We're just talented in different ways. If you want to succeed, you must first identify the areas in which you are talented and then commit to developing those talents to the fullest. This audiobook will help you do just that with 12 proven strategies for uncommon achievement, including substantiated studies and unforgettable tips.

Success as an entrepreneur takes a lot more than big ideas and dedication. With threats of burnout and rejection at nearly every turn, the entrepreneurial journey is riddled with obstacles-but the staff, experts, and voices of Entrepreneur want you to know you're not alone. Entrepreneur Voices on Emotional Intelligence brings you real-world strategies to help you get brutally honest with yourself and boost your emotional intelligence.

Queen Bee Moms and Kingpin Dads is essential listening for parents today. It offers us the tools to become wiser, more relaxed parents, and the inspiration to speak out, act according to our values, show humility, and set the kind of example that will make a real difference in our children's lives.

These days, leaders are likely to face adversity and career-testing situations. Crisis defines leaders and their organizations. But it does not have to take them down. Talk Is Chief provides sound advice, examples, and even a list of the 10 Commandments of Crisis Management so that leaders can either avoid crises or avert worst-case scenarios when confronted with an existential threat.

Just like the meteor that likely precipitated the end of the dinosaurs, social media is having a monumental impact on the world's economy; a change so dramatic that it has created a new business era. Welcome... to the Social Age. What does the Social Age mean for your business? Containing stories, analysis of real-world scenarios, and indispensable guidance, A World Gone Social gives you the tools and information you need to survive - and thrive - in a business climate in which customers hold all the cards...

If you're feeling overwhelmed by school, work, or life decisions—you’re not alone. Many young adults feel stuck, but with the right tools, you can thrive. You don’t need to have it all figured out. You just need a roadmap. Life Skills for Young Adults Made Simple is a practical, no-fluff guide to help you gain confidence, clarity, and control as you step into adulthood.

In Happiness Is an Option, you will learn four simple shifts that will allow you to thrive in these chaotic times, and better yet, why now is the time to usher in a new era! The division and outrage that grips society needs to yield to something that has served us since humans first walked the earth: discovery. We can rediscover what we all have in common and recognize how our differences can actually serve us. We can change the negative dialogue about the world around us, and with that, what's possible in our future.

Is Twitter a place for sociability and conversation, a platform for public broadcasting, or a network for discussion? Digital platforms have become influential in every sphere of communication, from the intimate and everyday to the public, professional, and political. Since the scrappy start-up days of social media in the mid-2000s, not only has the worldwide importance of platforms grown exponentially, but also their cultures have shifted dramatically, in a variety of directions.

With the tips and techniques taught in this power-packed audiobook, you'll learn to respond to the most difficult situations with dignity, diplomacy, and poise. Even when you're put on the spot, you'll learn to use these simple scripts (and create your own!) to work through a variety of tough situations and get your point across, guilt-free. Plus, you'll learn about the importance of the inflection, tone, and timing - because how you say it is just as important as what you say.

What’s a local girl to do when she catches her long-term boyfriend doing the nasty on their sofa with another women? Cry? Fall apart? Not Lily! Armed with a new look, her best friends, and a fresh take on life, Lily hightails it to Spain for sun, sangria, and Spanish men. But Lily quickly discovers that leaving bad mojo behind isn’t as easy as getting on a plane.

The term 'blog' is short for 'Web log', an online site with time-dated postings, maintained by one or more posters, that features links and commentary. That's the most basic definition, but it is like saying a car is a means of transportation featuring four wheels. In Blog, syndicated radio talk show host and best-selling author Hugh Hewitt helps you catch up with and get ahead of this phenomenon.

The timeless original text; required listening for any business-person or athlete interested in strategy. This is a work of subtlety and paradox that shows the way to a clean and aesthetic triumph. Sun Tzu insisted that a skilled warrior observes, calculates, outwits, and outmaneuvers an adversary, and in doing so averts the destruction of battle. Includes a soundtrack entitled "The Mysterious Sound of Wind in the Bamboo", a 43-minute 14-track collection of Zen-inspired Japanese music by the Matsu Take Ensemble.

Investors beware! That's the message in Howard Kurtz's The Fortune Tellers. It reveals what happens when 'Net technology meets stock market hype. Listen to an interview with the author on archive edition of Marketplace.

Just as your power bill continues to rise, the sun also rises. Why are we letting a renewable resource that beams down on us each day go to waste? Solar energy is no longer a distant dream of the future. It is a real, viable option for America’s power needs, and T.J. Kanczuzewski of Inovateus Solar is mapping out a path for energy independence for anyone looking for clean, renewable power.

In today's world where an organization's prospect has access to more information about the industry, key firms within that industry, and customer testimonials of those using products and services from companies in the industry, how can any organization stand out? In some industries, buyers have conducted 75 percent of their research on the Internet prior to talking to any firms to make their purchasing decisions. How do you make sure that you are not only at the table, but have a strong seat at it?