Social Services

Drawing upon principles of stress management, cognitive behavioral therapy, positive psychology, mindfulness, and teacher experiences, Awakened helps you develop thought habits that produce a greater sense of satisfaction, motivation, and purpose. Learn how to renew your mind and take a fresh approach toward the challenges of teaching!

If you can't bear to watch the news lately, you're not alone. Luckily, Ione Butler is here to offer you some respite. As the founder of Uplifting Content, a social media platform followed by more than 1.5 million people, she understands the power of inspirational true stories - the kind we don't see covered enough these days. Here, she presents an eclectic group of narratives - some from people she's met in her own travels; others crowdsourced from the uplifting content community or taken from the headlines.

David Cay Johnston has made a name for himself as the defender of the common man, calling out the rich and powerful for cheating the system at the expense of everyone else. Whether he's exposing unjust loopholes in the tax code that help the rich get richer or pointing out how powerful corporations pocket government subsidies at excessive taxpayer expense, Johnston is an eloquent town crier for justice and equality.

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience for Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.

In this groundbreaking collection, Ruth DyckFehderau and 27 storytellers offer a rich and timely accounting of contemporary life in Eeyou Istchee, the territory of the James Bay Cree of Northern Quebec. The stories are connected by diabetes, but they are not records of illness as much as they are deeply personal accounts of life in the North.

Your guide to becoming an explanation specialist. You've done the hard work. Your product or service works beautifully - but something is missing. People just don't see the big idea - and it's keeping you from being successful. Your idea has an explanation problem. The Art of Explanation is for business people, educators, and influencers who want to improve their explanation skills and start solving explanation problems.

America's Peacemakers: The Community Relations Service and Civil Rights tells the behind-the-scenes story of a small federal agency that made a big difference in civil rights conflicts over the last half century. In this second edition of Resolving Racial Conflict: The Community Relations Service and Civil Rights, 1964–1989, Grande Lum continues Bertram Levine’s excellent scholarship, expanding the narrative to consider the history of the Community Relations Service (CRS) of the US Department of Justice over the course of the last three decades.

Networking is often considered a necessary evil for all working professionals. With social media platforms like LinkedIn, Twitter, Instagram, and Facebook at our disposal, reaching potential investors or employers is much easier. Yet, these connections often feel transactional and agenda-driven, leaving professionals feeling burnt out and stressed out.

Few outside the security services have heard of 14 Company. As deadly as the SAS yet more secret, the operators of 14 Company are Britain's most effective weapon against international terrorism. For every bomb that goes off, 14 Company prevent 12. The selection process is the most physically, intellectually, and emotionally demanding anywhere in the world. This is the true story of one operator and of some of the most hair-raising military operations ever conducted on the streets of Britain.

Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that communication is also to blame.

Amazon Web Services in Action introduces you to computing, storing, and networking in the AWS cloud. The audiobook will teach you about the most important services on AWS. You will also learn about best practices regarding security, high availability, and scalability.

Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost, employees are encouraged or demotivated, professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect, and sidestep common minefields when communicating gets critical.

In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers. Join as they dive into the neuroscience of storytelling, the elements of powerful stories, and methodologies to grow businesses through engaging and accountable content.

Since its founding in 1995, the FSB, Russia's Federal Security Service, has regained the majority of the domestic security functions of the Soviet-era KGB. Under Vladimir Putin, who served as FSB director just before becoming president, the agency has grown to be one of the most powerful and favored organizations in Russia. The FSB not only conducts internal security but also has primacy in intelligence operations in former Soviet states.

Le Special Operations Executive (SOE, "Direction des opérations spéciales") est un service secret britannique qui opère pendant la Seconde Guerre mondiale. Le SOE a pour mission de soutenir les divers mouvements de résistance des pays d'Europe occupés par l'Allemagne et l'Italie, et, progressivement, de tous les pays en guerre. Présent dans les pays de l'Axe Rome-Berlin-Tokyo, le SOE déploie également des sections dans les pays neutres.

We all say things we shouldn't. What is important is how we deal with the gaffe. If a slip-of-the-tongue at a family gathering, office meeting, or social setting causes you to inadvertently embarrass or offend someone, the strategy presented here, will help you to smooth things over as quickly as possible. But what about when you really mess up?

Prospect the Sandler Way shares 30 core principles for mastering stress-free lead development by phone and over the Internet, in accordance with the selling system developed by David H. Sandler. Includes updated strategies on 21st-century topics like conducting effective online pre-call research, and using LinkedIn to generate referrals.

Posted directly outside President Clinton's Oval Office, former Secret Service uniformed officer Gary Byrne reveals what he observed of Hillary Clinton's character and the culture inside the White House while protecting the first family in Crisis of Character, the most anticipated book of the 2016 election.

Twenty years ago, a nine-year-old boy was swept away by powerful waves on a remote Oregon beach, his body lost to the sea. Only a stone memorial remains to mark his tragic death. For most of her life, Amanda Dufresne had no idea she had an older brother named Dennis Owens, or that he had died. Adopted as a baby, she learned about him while looking into her late birth mother, and is curious to know more about this lost sibling. A solitary young woman, Amanda has always felt distanced from the world around her. Her brain works differently from others, leaving her feeling set apart.

Behind the locked doors of three mansions in London's exclusive Kensington Palace Gardens neighborhood, the British Secret Service established a highly secret prison in 1940: the London Cage. Here recalcitrant German prisoners of war were subjected to "special intelligence treatment." The stakes were high: the war's outcome could hinge on obtaining information German prisoners were determined to withhold. After the war, high-ranking Nazi war criminals were housed in the Cage, revamped as an important center for investigating German war crimes.