Social Services

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

It’s late on Friday night when Casey’s mobile starts to ring. She is expecting it to be her daughter Riley. But it isn’t Riley. It’s a woman from the Emergency Duty Team. So begins Casey and Mike’s latest fostering challenge – a fifteen-year-old girl called Keeley who’s run away...

Fourteen-year-old Adrianna arrives on Casey’s doorstep with no possessions, no English, and no explanation. It will be a few weeks before Casey starts getting the shocking answers to her questions…. Brought to Casey as a short-term emergency placement, fourteen-year-old Adrianna arrives with...

Orphans of Empire tells the story of what happened to the thousands of children who were raised at the London Foundling Hospital, Coram's brainchild, which opened in 1741 and grew to become the most famous charity in Georgian England. It provides vivid insights into the lives and fortunes of London's poorest children, from the earliest days of the Foundling Hospital to the mid-Victorian era, when Charles Dickens was moved by his observations of the charity's work to campaign on behalf of orphans.

Few outside the security services have heard of 14 Company. As deadly as the SAS yet more secret, the operators of 14 Company are Britain's most effective weapon against international terrorism. For every bomb that goes off, 14 Company prevent 12. The selection process is the most physically, intellectually, and emotionally demanding anywhere in the world. This is the true story of one operator and of some of the most hair-raising military operations ever conducted on the streets of Britain.

First published in 1997, The Story of Jane recounts the evolution of Jane, the underground group in Chicago that performed abortion services before the procedure was legalized. An extraordinary history by one of its members, this is the first account of Jane's evolution, the conflicts within the group, and the impact its work had both on the women it helped and the members themselves.

With absorbing detail about the secret world of agents and double-agents, this groundbreaking work traces Churchill's connections with that world, from his days as a member of the Cabinet that established the Secret Service to the war years, when his extensive intelligence network provided him with superior information. What results is a major contribution to the study of modern and military history and a crucial missing key to understanding Churchill himself.

Revolutionary War officer Nathan Hale, one of America's first spies, said, "Any kind of service necessary to the public good becomes honorable by being necessary." A statue of Hale stands outside CIA headquarters, and the agency often cites his statement as one of its guiding principles. But who decides what is necessary for the public good, and is it really true that any kind of service is permissible for the public good? These questions are at the heart of James M. Olson's book, Fair Play: The Moral Dilemmas of Spying.

Forged during the tumultuous aftermath of Partition in 1947, the Inter-Services Intelligence Directorate (ISI) has grown to become the preeminent intelligence service in Pakistan. Its capabilities are comprehensive, its remit covers both foreign and domestic intelligence, and it is one of the most feared and respected agencies of the Global South. Pakistan's ISI provides an up-to-date and detailed introduction to the ISI and its historical evolution.

2030: A Blueprint for Humanity’s Exponential Leap explores the transformative technologies poised to reshape our world over the next decade. Written for investors, executives, policymakers, educators, and curious individuals alike, this book delivers powerful insights into the technological revolution ahead, offering predictions and actionable strategies to thrive in a rapidly evolving landscape. From quantum computing, AI, robotics, to 3D printing, space travel, and beyond, 2030 examines how these advancements will impact every facet of life.

Experienced foster carer, Rosie Lewis, takes on the heart-breaking case of Megan, a baby born with a drug addiction and a cleft palate. Addicted to drugs from birth because of her mother’s substance abuse during pregnancy, new-born Megan is taken into Rosie’s loving care. Rosie is supposed...

As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time-from pandemics and global warming to social media warfare. In Power to the Public, Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach - public interest technology - that has the potential to transform the way governments and nonprofits around the world solve problems.

Designed by Davidson’s Audiobooks for aspiring licensed master social workers, this comprehensive audiobook aligns with the latest ASWB exam content outlines. This audiobook offers in-depth coverage of essential topics, ensuring you're well-prepared for the ASWB LMSW exam.

This book describes the turbulent lives, loves, and perilous missions of the greatest Mossad lohamot, the female warriors of the Israeli Secret Service. The stunning feats of these strong, bold women prove that they are equal to men, and often even better. Beside the nation's enemies, they had to fight a painful solitude, an awkward attitude of their male colleagues, and often give up their dream of marriage and children. And still, they brilliantly carried out their missions.

Le Mossad, pour "Institut pour les renseignements et les affaires spéciales" en hébreu, est l'une des trois agences de renseignement d'Israël, avec le Shabak (plus connu sous le nom de "Shin Beth", qui est le service de sécurité intérieure) et l'Aman (chargé de la sécurité militaire). Contrairement au gouvernement, au parlement (Knesset), à l'Armée de défense d'Israël (Tsahal) et à l'agence de sécurité intérieure (Shin Bet), les objectifs, la structure et les pouvoirs du Mossad sont exemptés des lois constitutionnelles de l'État.

Drawing on new archival research, Robert Service's gripping new investigation of the final years of the Cold War - the first to give equal attention to the internal deliberations from both sides of the Iron Curtain - opens a window onto the dramatic years that would irrevocably alter the world's geopolitical landscape and the men at their fore.

He swore to take a bullet for the President and left it all behind to take a bullet for the American people. Why would a successful, twelve-year Secret Service agent resign his position in the prime of his career to run for political office against all the odds? New York Times bestseller, Life Inside the Bubble is an intimate look at life inside the presidential "bubble," a haze of staffers, consultants, cronies, acolytes, bureaucrats and lobbyists that creates the "alternate reality" in which monumental policy decisions are made.

Make More Money with Your Product or Service is a step-by-step guide to making money from your products, services, and any books or programs you develop based on them. It includes much the same information as Make More Money from Your Book, with a focus on marketing products or services.

It takes more than good social skills to get what you want from your child's teacher, your hairdresser, mechanic, hotel reservation agent, and more. Encounters that were once simple are now like mini-excursions to a foreign land. Say the Magic Words is your passport to mastering these daily encounters. You'll find the most effective way to get what you want and need, and know what not to say and do.

Step into the inspiring world of social work with The Call to Social Work: Life Stories by Craig Winston LeCroy, expertly narrated by Danielle Fliller and published by Audiobook Publishing Services. This compelling audiobook offers a heartfelt and authentic look into the lives, challenges, and triumphs of social workers, making it a must-listen for aspiring social workers, educators, and anyone passionate about making a difference.