Strategic Management

The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that discusses how to complain.

Every owner will exit his or her business one day. In this fast-paced, easy read, we explore the critical strategies and tools that pave the way for a successful exit - on your terms, and we help you avoid the pitfalls that can derail your best intentions. Straight Talk will help you set the foundation for your succession, whether you plan to exit in one year, five years, or 15 years.

The strategies in this book - when implemented with care - are guaranteed to make you more money with less effort. These are strategies that have helped businesses just like yours make hundreds of thousands of dollars - including your competitors.

The purpose of strategic planning is to set the overall long-term aim of a firm in a direction that allows it to compete and grow. Strategic planning is an old concept, with many variations of models and processes. Leaders have used many of these models and processes for years, and still, some leaders fail to effectively apply them. This is often due to the difficulty in applying the models and the lack of explanation for the significant relevance of the processes, including the tools used in each phase.

This is an audiobook for people with ideas. Do you make plans that never get implemented? Are they overly complicated and fail because you simply can't stop planning until it's perfect? Or do you refuse to plan because you care only about getting things done, but end up failing and causing chaos for those closest to you (spouse, partners, teammates, etc.)? Do you end up reworking projects instead of accomplishing your goals?

If you’ve always wanted to increase productivity and efficiency by improving workflows and increasing your team’s ability to complete (more) work on time and as well as everyone’s comprehension of complex information such as task relationships but haven’t been able to figure out the best path to get there, keep reading...You are about to learn how to spot impediments in work progress visually, improve teamwork and communication between your team members and have a perfect workflow by leveraging the power of Kanban boards!

This audiobook will discuss in-depth how you can get and keep loyal customers. It will show you what your potential customers expect to see at a high-quality business. It will guide you on how to train your employees and be able to emphasize how important their actions speak louder than words. Invest in a program that's geared towards strategic customer support. One which will allow your business to outshine the competition.

Edward Ficher, el autor del best-seller 7 claves para ser feliz, nos acerca su versión de El Arte de la Guerra de Sun Tzu, con sus comentarios y sus anotaciones. Un texto de 2,500 años de antigüedad, más actual que nunca.    

Are you winning the battle but losing the war? Every leader has to deliver the goods - make budget, meet deadlines, and deftly manage people - to provide the inspirational fuel that keeps their business running day-in and day-out. But therein lies the danger of winning today's battle and losing the war - that is the long game of creating sustainable value in a volatile, uncertain world that is becoming ever-more complex and ambiguous.

In the increasingly competitive business ecosystem, adopting a narrow strategy will render a business obsolete. As external pressures increase, it is vital to build intrinsic value to strengthen a company from its core. Steve Coughran employs over a decade of business research and international business expertise to provide listeners with a comprehensive framework that demonstrates the six authentic drivers of firm value.

Have you ever attended a strategy meeting and wondered whether everyone in the forum understood what strategy meant? If you have, you are not alone. Interestingly, many such meetings roll on smoothly with impressive outcomes. That phenomenon is the ninth wonder of the world. Some participants probably spend many hours after the meeting engrossed in self-doubt or guilt, depending upon how loudly they spoke during the session. A cold or hot beverage usually works wonders during such moments of self-reflection.

Coaching is a skill needed by almost every leader and manager today. Your workforce is looking for a developmental mindset that is focused on not just their productivity, but also on their growth and development. Coaching is something that you can do with those at work as well as with your family and those in your community. This audiobook will get you up and coaching others around you.

Wo Sie mit Ihrer Firma hinwollen, wie Sie da hinkommen und was Sie in den nächsten drei Monaten konkret zu tun haben. Wie Ihr Unternehmen wirtschaftlich erfolgreich wird, weil alle im Unternehmen an einem Strang ziehen. Vision & Mission: Ein Leitbild, was die Grundlage für die Firmenstrategie ist und kein Marketing-Blabla.

Future Skills Farming ist von Karola Sakotnik, einer künstlerisch denkenden Frau mit Top Managementerfahrung, entwickelt worden. Zwei Ansätze, um Neues zu gestalten: den kognitiven und den kreativen. High Performance und das menschengerecht. MUTIG MenschSEIN als Haltung, um mit Zuversicht und Vertrauen Großes entstehen zu lassen. Ein Klimawandel zwischen uns Menschen.