Technology Leadership

Determine how much of your organization’s operations are dependent on IT. Consider how much your organization relies on information technology to conduct business and make it a part of your culture to plan for contingencies in the event of a cyber incident. Identify and prioritize your organization’s critical assets and the associated impacts to operations if an incident were to occur.

Unlock the future of customer service with AI. Building a Smart Customer Service System with AI: From Chatbots to Personalized Support is a comprehensive guide that shows businesses how to leverage artificial intelligence to transform their customer support operations.

Heartificial Empathy, shortlisted for the Business Book Awards 2019, explores the power of empathy, one of the most untapped levers of productivity in business. In the new tech-infused era, where companies continue to scramble with digital transformation, trying to be more customercentric and spurring innovation and growth, empathy is a killer app. Yet, it can't be taught. Empathy can only be learned.

An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Created for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes.

Bots & Bosses: The Hilariously Chaotic Symphony of Management in the Age of AI is a comprehensive yet accessible guide that helps managers understand how AI can enhance their work rather than threaten it. This book helps to illuminate how AI can automate routine tasks, help with data-driven decision-making, and even strengthen the personalization of employee management without erasing the human touch that is so integral to effective leadership.

This audiobook is about the stuff you learn when you've worked for a boss you'd swear jumped out of a Dilbert cartoon; worked in a business whose performance careened up and down like a runaway clown car; when you've faced legal or ethical problems that needed the wisdom of Solomon to sort out while they roiled your guts at night; or when you've sat on the stand across from some third-rate Perry Mason, or tried to be one yourself.

This book is a good guide and provides basics on AI and cybersecurity to beginners and dummies. Also, it is helpful to answer the questions of businesses, like how to implement AI and Cybersecurity in a company? How and when to link an AI? What are the available cyber securities that could be comfortable to understand and access within the scope of a business and a person? And other similar questions.

Ian is a chief information officer (CIO) who is about to go on a journey of change - whether he likes it or not. He will be expected to explore, challenge and radically recast the complex, often hostile relationships that can exist between a business and the people in its Information Technology (IT) department. On the way, Ian, his chief executive officer, chief financial officer and other key stakeholders, experience a transformation in how a business needs to think about the value of its IT people and the work that they do.

Each term is arranged alphabetically, making it easy to find, with a formal definition, then a simple jargon-free explanation, and then a real-life example. If you think that Artificial intelligence (AI) is only for IT experts, not leaders or executives, or that understanding AI terms requires a technical background or prior IT knowledge, then this is the book for you.

Artificial Intelligence (AI) is rapidly transforming how projects are managed across industries. Project managers and team leaders are discovering that AI-powered tools can shoulder much of the “grunt work” – from drafting project plans to summarizing status updates – allowing human teams to focus on strategic decision-making and creative problem-solving. In my years of leading teams both in the military and corporate world, I’ve learned the value of leveraging the right tools to multiply a team’s effectiveness.

An absolute must-listen for every CIO, On Top of the Cloud takes you into the heads of smart, talented, and experienced CIOs who are trying to figure out the best ways to take advantage of the cloud and make it work for their organizations. Author Hunter Muller reveals how the cloud is changing the way we consume IT, leverage existing infrastructure, and deploy technology to provide essential services that help competitive organizations win new customers and open new markets.

Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.

Calling all CEOs, founders, and managing partners! Learn valuable scale-up strategies in a brand-new book by UK’s top technology industry business coach Dominic Monkhouse. Since 2014, he has worked as a certified business coach, helping other CEOs and MDs scale up their operations. Through his coaching program, which is a fusion of his broad experience, deep operational expertise, and a proven process used by over 2,700 firms worldwide, Dominic is able to help leaders create a lasting impact.

Do you often wonder how the most affluent billionaires made it to where they are today? Would you like to know how they did it, what they did, and, most importantly, what it cost? In Thank You, Steve Jobs: A Legendary Visionary, Innovator and Business Leader - 27 Life Changing Lessons from Steve Jobs About Life, Business and Leadership by Jamie Morris, he follows the stories of these billionaires, what drove them to set up the ideas, the failures they have been through, and how they continue to let their visions grow into feasible business models.

In this audiobook, you will find practical guidance to introduce a selection of 10 different technologies into your coaching practice, making your coaching offer more unique and increasing its effectiveness.

It's always been known that the job of being CIO is a tough job. One of the reasons that this job is so hard to do well is because we stand on shifting ground. The technology that we use goes out of style and then gets replaced by new technology almost overnight. One of your tasks as CIO is to be able to take a look at new and emerging technologies and determine which of these will impact your company.

Are you familiar with the concept of NLP? If yes, then you probably know how to use it to succeed in life. If not, this book provides all the information on how to get rid of fears and bad habits, cultivate one's strengths, to control other people and even to copy someone else's success. Get ready to listen to the book "NLP.

The Sprint reflects an experience from life on a scrum team. Walking through the mandatory and optional scrum ceremonies as documented in The Scrum Guide. Experiences of scrum team life will differ across the world. For people who have never been on a scrum team, you will get a clear insight into a singular experience and the everyday runnings. And for those scrum team regulars, you will relate to and perhaps chuckle at what you are about to listen to.

V knige dan obzor strategicheskih i takticheskih priemov vedenija biznesa, kotoryj po svoej suti javljaetsja mirnym analogom voennyh srazhenij. Biznes, kak sredstvo sushhestvovanija, biznes, kak razvlechenie ili igra – jeto uzkoe ponimanie takogo slozhnogo javlenija. Kommercija vo vse vremena presledovala svoej cel'ju naibol'shie pribyli, poputno zatragivaja pomimo jekonomicheskoj politicheskuju, social'nuju i dazhe religioznuju sfery obshhestvennoj zhizni.

Iz jetoj knigi izdatel'stva AB Publishing Vy uznaete, chto uspeh - jeto postojannaja velichina, kotoraja skryta v kazhdom iz nas. Uspeshnost' - kachestvo, kotoroe mozhno razvit' i vospitat'. My daem mnozhestvo poleznyh sovetov na kazhdyj den', kak organizovat' svoju zhizn' takim obrazom, chtoby uspeh prishel k vam sam i ostalsja s vami navsegda.