True Professional

These are true stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service and what you must avoid (Chapter 13: The Infinite Absurdity Awards).

Desperately trying to save his practice, morals, and sanity, David Pauly represents everyday people and takes you on an adventure into the real world of legal practice. There are no beautiful boardrooms overlooking Manhattan here. Only a cultural wasteland isolated in sand, idiocy, and rampant gunfire. Along the way, you will learn the secrets that all good lawyers use to pervert justice, confuse the facts, and navigate the treacherously fine line between absurdly clever and catastrophically stupid.

After a full-throttle brain bleed at the age of 25, Ashok Rajamani, a first-generationIndian American, had to relearn everything: how to eat, how to walk and speak, even things as basic as his sexual orientation. With humor and insight, he describes the events of that day - his brain exploded just before his brother's wedding - as well as the long, difficult recovery period. In the process, he introduces listeners to his family - his principal support group, as well as a constant source of frustration and amazement.

This beautifully written biography charts the life of Dr. Cynthia J. MacKay, a wife, a mother, a surgeon, and a lifelong activist campaigning against the cruel, painful, damaging invasive corrective eye surgery LASIK. It is written with modesty. It is engaging, witty, and sometimes painful to listen to as it describes the discrimination, smear campaigns, and brutal conduct of her peers and others who have tried to ruin her in their own act of self-preservation. Cynthia battles through it all, with dignity, determination, and an abundance of wit, humor and humility.

In 1856 Abraham Lincoln was a former congressman who had grown bored with his work as a lawyer, until he was drawn into the murder case that would define his career. This book reveals not only the mystery of the murder case as investigated by Lincoln but also the mystery of Abraham Lincoln as investigated by the author.

Tiny Dancer is the amazing true story of Zubaida Hasan, a nine-year-old girl from the remote deserts of Afghanistan who, in the summer of 2001, accidentally fell into a kerosene fire while heating water for a bath. Though she was horribly mutilated, her father refused to give up and exhaustively sought help to save his child.

On a sunny spring day, in an ordinary kitchen, Rosemary answers an unexpected phone call. A car has hit her husband, Hugh. Rosemary arrives at the hospital just in time to see him before he's rushed into surgery. Thinking of their twin daughters, Rosemary pleads with her unconscious husband as he lies on a gurney. "Don't you leave me Hugh Rawlins. Anna and Mary need you. I love you." Overwhelmed, but determined to bring Hugh back home, Rosemary leans on family and friends as Hugh endures two emergency brain surgeries, a coma, and a confused awakening.

Craig Thayer’s destiny was mapped before he was even born. Saved is the story of a man who learned to see the sum of his parts and follow them like stepping stones throughout a miraculous life. Being put up for adoption at birth and finding his family at nine months was just the start of his unorthodox journey.

In 1996, an unprecedented decade-long courtroom battle was waged in Florida to help bring justice and hope to the family of a young boy born with no eyes after his mother was doused outside of a local u-pick farm by a chemical fungicide believed to have caused his birth defect and the birth defects of many other children. It was a battle that nearly everyone but attorney Jim Ferraro deemed unwinnable. After all, it involved one of the world's most powerful industrial giants.

Against All Odds is a deeply moving account about one boy who had all the odds stacked against him, but through grit, hard work and determination, defied the statistics to become a success. Each chapter includes valuable life lessons and will inspire listeners from every walk of life to look beyond their circumstances, take responsibility for their choices, and move into the life they’ve always wanted.

After escaping war-torn France, where 18 members of her family were murdered in the Holocaust, Gisèle Huff arrived in the US with her mother. It was 1947, and they had $400 to their name. Gisèle quickly found her footing in America, eventually earning a PhD at Columbia University, running for Congress, and launching a spectacular career in K–12 education.

It was a time when anything seemed possible–instant wealth, glittering fame, fabulous luxury–and for a run of magical weeks in the spring and summer of 1920, Charles Ponzi made it all come true. Promising to double investors’ money in three months, the dapper, charming Ponzi raised the “rob Peter to pay Paul” scam to an art form and raked in millions at his office in downtown Boston. Ponzi’s Scheme is the amazing true story of the irresistible scoundrel who launched the most successful scheme of financial alchemy in modern history–and uttered the first roar of the Roaring Twenties.

La inolvidable historia real de cómo un simple empleado de limpieza que trabajaba duro para llevar comida a su casa, inventó Flamin’ Hot Cheetos haciendo pruebas de sabor en secreto, rompiendo barreras y convirtiéndose en el primer ejecutivo latino de la compañía Frito-Lay.

You're a Christian woman, and you want to succeed in your professional life. But you're not sure how to do that without compromising your faith. It can feel like there's a lot of pressure to choose between success and faith.

Why would the multimillionaire producer of Cats, The Phantom of the Opera, and Miss Saigon take his limo from Manhattan to the struggling former steel town of Levittown, Pennsylvania, to see a high school production of Les Misérables? To see the show performed by the astoundingly successful theater company at Harry S Truman High School, run by its legendary director, Lou Volpe. Broadway turns to Truman High when trying out controversial shows such as Rent and Spring Awakening before they move on to high school theater programs across the nation. Volpe’s students from this blue-collar town go on to become Emmy-winning producers, entertainment executives, newscasters, and community-theater founders.

Called a "groundbreaking masterpiece" by Dr. Gregory O'Shanick, medical director emeritus of the Brain Injury Association of America, this is the gold edition of the unabridged audiobook of the critically acclaimed memoir The Day My Brain Exploded, which tells the story of Ashok Rajamani, a first-generation Indian American who had to relearn everything about life after a full-throttle brain hemorrhage at 25. With humor and insight, he describes the events of that day (his brain exploded just before his brother's wedding!) as well as the long, difficult recovery period. In the process he introduces listeners to his family - his principal support group as well as a constant source of frustration and amazement. Irreverent, coruscating, angry, at times shocking, but always revelatory, his memoir takes the listener into unfamiliar territory, much like the experience Alice had when she fell down the rabbit hole. That he lived to tell the story is miraculous; that he tells it with such aplomb is simply remarkable.

ही कथा आहे, एका विख्यात मानसोपचार तज्ज्ञाची आणि त्याच्या पेशंटची! कॅथरीन या रुग्णावर अठरा महिने उपचार करणार्‍या मानसोपचारतज्ज्ञ डॉ. ब्रायन वीज़ यांना म्हणावं तसं यश येत नव्हतं. कॅथरीनला सतत भयानक स्वप्नं पडत, अतिचिंतेचे अ‍ॅटॅक्स येत. जेव्हा पारंपरिक उपचारपद्धती तिच्याबाबतीत अयशस्वी ठरल्या, तेव्हा डॉ. वीज़ यांनी संमोहन उपचार पद्धती वापरायची ठरवली आणि त्या उपचारपद्धतीने कॅथरीनला तिचे पूर्वजन्म दिसू लागले. डॉ. वीज़ थक्क झाले, कॅथरीनच्या सद्य जन्मातल्या सर्व आजारांची, प्रश्‍नांची उत्तरं तिच्या पूर्वजन्मात दडली आहेत, हे समजल्यावर! त्यांना आश्‍चर्य वाटलंच, पण मनात साशंकताही होती.

Blinded at age three, Mike May defied expectations by breaking world records in downhill speed skiing, joining the CIA, and becoming a successful inventor, entrepreneur, and family man. He had never yearned for vision. Then, in 1999, a chance encounter brought startling news: a revolutionary stem cell transplant surgery could restore May's vision.

On the surface, Arce's story sounds like a how-to manual for achieving the American dream: growing up in an apartment on the outskirts of San Antonio, she worked tirelessly, achieved academic excellence, and landed a coveted job on Wall Street, complete with a six-figure salary. The level of professional and financial success that she achieved was the very definition of the American dream. But in this brave new memoir, Arce digs deep to reveal the physical, financial, and emotional costs of the stunning secret.

Ben Mezrich takes us on an exhilarating true adventure story from the icy terrain of Siberia to the cutting-edge genetic labs of Harvard University. A group of young scientists, under the guidance of Dr. George Church, the most brilliant geneticist of our time, works to make fantasy reality by sequencing the DNA of a frozen woolly mammoth harvested from above the Arctic Circle and splicing elements of that sequence into the DNA of a modern elephant.