Volunteer Management

After writing the first book about why Lean and Six Sigma practitioners should volunteer their skills to help nonprofits, I wanted to give more tangible and real-life examples of how these tools and techniques can be applied. I've reached out to friends and colleagues who are already volunteering their time, and asked them to write a chapter for this first volume, called Lessons Learned from the Gemba.

When customers are truly thrilled about their experience with your product or service, they can become outspoken "evangelists" for your company. This group of satisfied believers can be converted into a potent marketing force to grow your universe of customers.

Working with volunteers can be a rewarding and exciting experience—for them as well as for those who recruit, train, and maintain their services. However, if church leaders are honest, they know there are times that it can be frustrating. They know that volunteers are essential, vital to...

It's the height of the prohibition and the Harlem Renaissance and mob kingpin Arnold Rothstein must die. Owney Madden, gangster, and Cotton Club owner, steps up with a plan to take down Rothstein as part of a bigger plot to defeat the tyranny of powerhouse political organization Tammany Hall. Harlem Rhapsody transports you right into the turbulent decade from 1927-1937, from Duke Ellington's debut at the Cotton Club, to the unsolved murder of Rothstein...and the machinations of a secret organization known as The Volunteers.