Work Behavior

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

To perform better in any situation - in your career, hobbies, relationships, or in any facet of your life - it is critical to develop psychological skills, which, just like physical abilities, can be taught, learned, and practiced. Both as individuals and as groups, we can tone these psychological skills and use them to heighten awareness, foster talents and technical abilities, and reach peak performance. Mental preparedness and psychological awareness are the keys to thriving in any environment.

Arbeit ist das halbe Leben, sagt uns ein Sprichwort. Doch was trägt Arbeit eigentlich zu einem guten Leben bei? Und wo liegt der Schlüssel zu Glück und gesellschaftlichem Wohlstand? Esther Konieczny und Lena Stoßberger wollen im Angesicht von individueller Erschöpfung, gesellschaftlicher Spaltung und Klimakrise Arbeit radikal neu denken. Um echten Wohlstand zu erreichen, sollten wir die Fürsorge für Mensch, Gesellschaft und Planeten zum Ausgangspunkt unternehmerischer Tätigkeit machen.

This audiobook provides a platform for improving your day to day life during your 9-5. Challenge your choices on why you're working where you are now. Learn about and implement little daily cheats to make the workday more palatable. Find and define your support networks and how they can contribute to your comfort and confidence levels. This book should help ease the grind of the day-to-day and get you closer to finding happiness and satisfaction in your vocation.

Why are some entrepreneurs extremely successful while others can barely scrape by? What do they do differently than the rest? Is there a pattern to success?

Many employees want to continue that normal and keep working remotely, and most at least want the ability to work occasionally from home. But for employers, the benefits of employees working from home or hybrid approaches are not so obvious. What should both groups do? In a prescient new book, The Future of the Office, Wharton professor Peter Cappelli lays out the facts in an effort to provide both employees and employers with a vision of their futures. Cappelli unveils the surprising tradeoffs both may have to accept to get what they want.

Tristan White's story started like many others. He had a dream to work in a job that inspired him. He didn't find that job, so he created it. In 2004, The Physio Co (TPC) was born with one team member: Tristan White. In the 13 years since, TPC has become a remarkable health care success story based upon fast growth and a thriving, systemised company culture. Tristan's obsession with creating an inspiring place to work for himself and others has resulted in more than a decade of learning, testing and refining.

It Doesn’t Have to Be Crazy at Work (2018) teaches companies and entrepreneurs how to increase productivity and improve work performance by setting reasonable boundaries on the hours spent completing tasks. Authors Jason Fried and David Heinemeier Hansson use their web application company, Basecamp, as an example of a tranquil work environment where calm, steady progress is favored over breakneck speed.... Purchase this in-depth summary to learn more.

This is a summary and analysis of the book and not the original. Jason Fried and David Hansson, founders of Basecamp, share some of the radical ideas that have enabled them to create a calm environment within their organization. Infused with wit and inspiring logic, It Doesn’t Have to Be Crazy at Work is chock-full of ideas you won’t find anywhere else.

Do you struggle to get along with your co-workers or especially one in particular? Would you like to find a way to manage your workplace conflict and reduce stress at work? Do you want to learn the skills of conflict management? Then this book is for you! Conflict at Work teaches you about the different kinds of conflict that commonly happen in the workplace and the best ways to reduce them.

Ignite your employees and infuse a real connection within your teams! Forge new partnerships utilizing field-tested ceremonies that promote human connection! Dare to set an intention which will transform your workplace! Connection within a team doesn’t happen by accident; it happens with intention. With actionable skill building activities which elevate emotional and spiritual intelligence (EQ and SQ), Amy Lynn Durham gives you step-by-step tools to help improve employee morale—and profitability.

At a fundamental level, the purpose of leadership is to connect with and inspire the hearts and minds of others to become their absolute best so they can ultimately give the best of themselves at work, at home, and in their communities. How do we do that? Taylor Scott draws on his 20 plus years of experience working at hospitality industry leaders like Disney Parks and Resorts, Gaylord Hotels and Resorts, and The Cosmopolitan of Las Vegas, to provide an inviting, accessible fable about adopting a spirit of generosity.

Study for your ASWB social work licensing exam on the go! With this audio study guide from social work exam coach Jeremy Schwartz, author of Pass the LMSW Exam and LMSW Passing Score, you can review content and practice questions during gaps in your day. This volume covers human development and behavior--one of the core content areas for the ASWB master's level social work licensing exam--and includes 80 practice questions with detailed answer explanations.

Working from home has become working from anywhere. Companies need to move forward and transition into this new era of remote work to grow and retain top talent. Is your company poised to falter or thrive in the hybrid environment? In this book, Kathleen Quinn Votaw shares her signature plan for creating people-centric, relationship-based workplaces where employees replace the nine-to-five work mentality with purpose and personal fulfillment. It takes everyone at a company working together to create a supportive employee experience. Put people first, and all else follows.

Work Rules! Insights from Inside Google That Will Transform How You Live and Lead (2015) by Laszlo Bock describes the unorthodox methods Google uses to hire and retain the most talented employees. Google’s founders, Larry Page and Sergey Brin, knew they wanted to create the world’s best search engine.... Purchase this in-depth summary to learn more.

In this business fable from Wall Street Journal and USA Today best-selling author, Jeff Rogers, we find a simple way to rekindle our lost sense of play...and use it at work. Meet Jerry Newcombe: a person who's struggling with a work-life balance that has him drowning in mediocrity. He’s tired, unfulfilled, and more than a little worried that he'll never reach his full potential. An intriguing question from an unusual source forces Jerry onto the path of discovery on how to unleash his true creative potential!

Just 5 minutes a day can change your work life and your crew. This is a book of positive actions you take, one per day, over the next 31 days to create your personal 31-Day Workforce Turnaround. You know you can only control your actions. You know that your attitude each day and your interactions with your workforce will set and determine the tone for the day.

Viele Menschen wollen im persönlichen aber auch im geschäftlichen Umfeld etwas Sinnhaftes machen. Die Werte des Unternehmens sind dabei sehr wichtig. Sie entscheiden immer öfter über den unternehmerischen Erfolg und das persönliche Glück. Es ist Sache der Unternehmerin oder des Unternehmers das Wichtige zu erkennen und für ihr Business die Werte vorzugeben. Danach heißt es für sie aber auch für die Führungskräfte und alle Mitarbeitenden, diese vorzuleben und über sie zu sprechen.

Most American corporations invest money, time, and energy in diversity, equity, and inclusion, popular terms that realistically bear little weight. Companies say they want to hire people from a wide array of backgrounds, but do they even know what a diverse workforce looks like? Why do so many companies fail in creating and cultivating an environment that truly embraces diversity and its benefits?

We’re in the middle of a creativity crisis. I know this because one day, I woke up to realize that I was working in it every day. I had my ideas ignored, my skills under-valued, and my ambition mocked.