Work Leadership

Chris Guillebeau, the best-selling author of The $100 Start Up, has created a practical, actionable guide that can help you turn your passion into paychecks - whether within a traditional company or business, or by striking out on your own.

"In this age of diminishing trust in public figures, this audiobook offers highly useful guidance about how to trust and withhold trust more thoughtfully." - AudioFile From the world's leading expert on trust repair, a guide to understanding the most essential foundation of our relationships and...

In Who the Hell Wants to Work for You? Mastering Employee Engagement, Tim Eisenhauer explains and unifies the groundbreaking employee engagement practices of America's most admired companies. It shows the role of individuals, managers, and executives in building a new kind of workplace. And it uses the collective experience of hundreds of employers through research and case examples to help you - the manager - transform your mind, your team, and your business. Everyone's talking about it, but it's as bad as it's ever been.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Traditional talent processes served the purposes of the last decade, the last millennium even. But we have reached a point where people practices must become more human-centric, intelligent, more robust in their skills and capability matching, more learning and growth-oriented, more enabling, more rigorous in their transparency and inclusivity and better able to deliver the talent optimization that organizations will need in the coming decade. Organizations who are fair, transparent, inclusive, respectful of their people are the ones who will thrive into the future.

Get PMP certified in two weeks. Listen to the Best PMP Exam Prep Guide 2023-2024.

Virtual Training is the definitive guide to delivering virtual training that engages learners and makes new skills and behavioral changes stick. Jeb Blount, one of the most celebrated trainers and authors of our generation, walks you step-by-step through the seven elements of effective, engaging virtual learning experiences.

Heather E. McGowan and Chris Shipley deliver a guidebook for leaders navigating the uncertainty of a post pandemic world in this sequel to The Adaptation Advantage. Leaders today must acknowledge and respond to the fundamental shifts that lay the foundation for effective leadership: From managing people to enabling success, from viewing peers as competitors to seeing them as collaborators, from applying extrinsic pressure on workers to unlocking intrinsic motivation, and from driving productivity with unquestioned authority to inspiring value creation by leading with empathy.

You probably don't realise this, but every working day you replay and re-enact conflicts, dynamics and relationships from your past. Whether it's confusing an authority figure with a parent; avoiding conflict because of past squabbles with siblings; or suffering from imposter syndrome because of the way your family responded to success, when it comes to work we are all trapped in our own upbringings and the patterns of behaviour we learned while growing up.

In lively prose that is as engaging as it is illuminating, Dattner tells a host of true stories of those he has worked with - from the woman who was so scapegoated by her colleagues that she decided to quit, to the clueless boss who was too quick to blame his staff. He shares a wealth of insight from the study of human evolution and psychology to reveal the underlying reasons why people are so prone to blaming and credit-grabbing; it's not only human nature, it's found throughout the animal kingdom.

In the high-pressure and complex setting of health care, a new approach to teamwork is leading to healthier patients, happier staff and more efficient operations. Doctors are learning art appreciation to improve diagnostic skills. Hospitals are adopting airplane-style “black boxes” in operating rooms to reduce errors and create better teams. And lessons from the medical world are helping to build better teamwork outside hospitals.

Do you feel stressed and overwhelmed with tasks that you can’t keep up with? Are you struggling with the delegation of work to your employees? Effective Delegation of Authority is a brief guide for new managers that will help you improve your delegation skills in simple steps. If you’re a manager or entrepreneur who leads three or more employees, then this book is for you. It’s a super-short book that’ll help you avoid the common mistakes that new managers make when delegating tasks.

Global Mind, Local Impact isn’t another paint-by-numbers business book. It’s a raw, honest, and unfiltered field guide for the quiet disruptors, digital nomads, remote leaders, freelancers, and global professionals who are tired of chasing opportunity by outdated rules—and ready to build something real across borders. In a world where your coworkers could live in five different time zones, and one message can be read five different ways, cultural competency is no longer a “soft skill”—it’s your superpower.

Francesca Gino has been studying rebels in life and in the workplace for more than 15 years. She has discovered that rebels - those who practice "positive deviance" at work - are harder to manage, but they are good for the bottom line: their passion, drive, curiosity, and creativity raise the entire organization to a new level. And she has found that at home, rebels are more engaged partners, parents, and friends. Packed with strategies for embracing rebellion at work and in life, Rebel Talent encourages all of us to rebel against what’s comfortable, so that we can thrive.

Virtual meetings. Video calls. Emails and chat messages. These technological conveniences can be helpful when you're working remotely. But the actual experience of getting your work done while remaining an effective part of a far-flung team can be frustrating. How can you make remote work work for you? The HBR Guide to Remote Work provides practical tips and advice to help you work more productively with your team and colleagues, even though you're not in the same location.

For most salespeople, "accountability" is a terrifying word. It usually conjures up images of micromanagers controlling their employees' every move. In Accountability the Sandler Way, Hamish Knox shows how sales managers can create an accountability-driven work culture for their teams and themselves...by investing just 20 minutes a week in the classic Sandler sales and management principles. Sandler clients - both managers and salespeople - discover that sustainable success in the world of sales comes from being accountable to specific, measurable actions.

Projects require managers, but programs warrant maestros. Tasked with overseeing multiple project teams and thousands of activities, program managers have one of the most challenging jobs in the market. Too many overburdened managers are leaving otherwise great jobs, even the field entirely, because they haven’t equipped themselves with the right tools in hand to take on this complex but fulfilling job. How to Manage Complex Programs explains the ins and outs of program management and provides concrete and effective techniques for structuring deliverables, workflow, and staffing.

In A Work of Heart, best-selling author and missional expert Reggie McNeal helps leaders reflect on the ways in which God is shaping them by letting us see God at work in the lives of four quintessential biblical leaders: Moses, David, Jesus, and Paul. McNeal identifies the formative influences upon these leaders, which he sees as God's ways of working in their lives: the same influences at work today forming leaders for ministry in our times. He explores the shaping influence of culture, call, community, conflict, and the commonplace.

"Teamwork is always at the heart of great achievement," says New York Times best-selling author John C. Maxwell. "The question isn't whether teams add value. The question is whether we will acknowledge that fact and work to become better team players." This concise, power-packed game plan can help you create an environment that results in victory and fulfillment for the whole team.

How the Future Works: Leading Flexible Teams to Do the Best Work of Their Lives offers a blueprint for using flexible work to unlock the potential of your people. The book offers the steps necessary to building the new principles and guardrails to empower flexible, high-performing teams. And it teaches listeners to lead with purpose, to manage and measure differently, and to believe that by letting go, they'll get more back than they thought possible.