Workplace Behavior

This book teaches you the vital skills you need to confront others, communicate effectively, and live a more conflict-free life. In this updated edition, communications expert Barbara Pachter shares a practical, step-by-step guide to tackling conflicts in any situation, including a new section on navigating sticky situations online.

Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses that earn their customers' trust maintain better relationships and reap better results. Meanwhile, breaches of trust between companies and the public are becoming more frequent—and more costly. If you read (or listen to) nothing else on trust, listen to these ten articles.

Organizational Muscle is a business operating system developed to organize knowledge and leverage activity to its maximum value. It’s all the stuff needed to build, grow, and improve a thriving organization that endures for the long haul! This system offers owners, leaders, and entrepreneurs the freedom to enjoy their lives, employees, and businesses.

In the past, the business world favored the aggressive "Type A" personality. But in these unsettled times, being courteous and thoughtful has proven to be a more effective way to win clients and customers and influence others. The competitive advantage depends on your ability to use your emotional intelligence and social graces to take your career to the next level. Here are secrets to mastering the details that will get you ahead at work from an international etiquette expert and the author of Business Class, Jacqueline Whitmore.

Why is it that the CEO of Apple and JPMorgan two of the world’s biggest organisations are happy to defend their approach to DEI while others such as McDonald’s, Nissan, IBM and PepsiCo have all publicly rolled back theirs? In a world where countless organisations are attempting to navigate a DEI rollback or rebranding DEI to avoid the tough questions and scrutiny, Dawn Hurst and Craig Richards highlight a troubling trend, the hollow celebration of DEI initiatives that has ultimately led to a place where people believe WOKE IS BROKE.

This audiobook details how the author effectively adapted and applied Marine Corps leadership concepts while serving as a business leader - and how he leverages the Trust-Based Leadership™ model to help others become world-class leaders. Mike is highly regarded for his unique ability to help leaders rapidly elevate their skills as they create and sustain high-performance teams. He wrote this audiobook to help leaders at all levels maximize their potential and become world class leaders.

In this updated edition of Dare to Serve, former Popeyes CEO Cheryl Bachelder shows that leading by serving is a rigorous and tough-minded approach that yields the best results. The second edition of this best-selling book includes Bachelder's post-Popeyes observations and new examples of how you can switch your leadership from self to serve. Ever engaging and inspirational, Bachelder takes you firsthand through the transformation of Popeyes and shows how anyone at any level can become a Dare-to-Serve leader.

Many organizations approach the issue of employee engagement and motivation by tapping into age, gender and other stereotypes. Motivation and Performance challenges these notions, bringing together evidence that group differences are often exaggerated and that getting to the heart of what really motivates individuals is what's most important. This book is a practical guide to ensuring that organizations consider all motivators - job security as well as the need for personal growth - to improve employee satisfaction, boost organizational productivity and reduce staff turnover.

Artificial intelligence, big data, modern science, and the internet are all revealing a fundamental truth: The world is vastly more complex and unpredictable than we've allowed ourselves to see. Now that technology is enabling us to take advantage of all the chaos it's revealing, our understanding of how things happen is changing - and with it our deepest strategies for predicting, preparing for, and managing our world. This affects everything, from how we approach our everyday lives to how we make moral decisions and how we run our businesses.

Everyone has a "schmuck" in their office - a difficult, disruptive person who upsets the workplace, confuses their coworkers, and causes concern. No one is safe from a schmuck. They come in many sizes and shapes. In her new audiobook, Dr. Jody Foster explains the entire spectrum of schmucks and how they can decrease productivity and generally make everyone else unhappy.

Organizational structures are ineffective when they do not delineate and define accountabilities. Brian Dive focuses upon the implications of clear accountability for leadership, with an in-depth analysis of “distributed leadership” - a concept neglected in the leadership literature to date. Dive explores the relationship between leadership, accountability, and organizational structure. He argues that the majority of leadership-related problems arise not from ineffective individuals but from organizational structures that lack accountable jobs.

We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up-to-date on the most cutting-edge, influential thinking driving business today. With authors from Michael E. Porter to Katrina Lake and company examples from Alibaba to 3M, this volume brings the most current and important management conversations right to your fingertips.

As the chairman and CEO of Coca-Cola Consolidated, J. Frank Harrison III knows firsthand the importance of not only prioritizing culture but also living out and modeling the values that drive it. He believes every person in an organization matters and how they are led matters just as much. In The Transformation Factor: Leading Your Company for Good, for God, and for Growth, Harrison profiles his company and his own personal journey to show you the radical transformation and amazing ripple effects that come from a purpose-driven, people-focused culture.

When it comes to running a business, the most important decisions a leader makes are not about products or locations - they're about people. For the past 33 years, Dee Ann Turner has been recruiting, training, and retaining some of the best employees in the restaurant business. Now she's ready to share her secrets on how to build, sustain, and grow an organizational culture that attracts world-class talent and consistently delights customers, no matter what your industry.

Are you at risk of being trapped in an uncompetitive business? Chances are the strategies that worked well for you even a few years ago no longer deliver the results you need. Dramatic changes in business have unearthed a major gap between traditional approaches to strategy and the way the real world works now. In short, strategy is stuck. Most leaders are using frameworks that were designed for a different era of business and based on a single dominant idea - that the purpose of strategy is to achieve a sustainable competitive advantage.

What if the secret to being your best, attracting people, and leading people was merely knowing what, why, and how to commit to people? All you have ever wanted was to have more meaningful relationships, attract others to your cause, and be able to make a difference in the lives of the people around you. You can have all this and more when you harness the power of the commitment.

Is it possible to create a positive workforce in negative times? Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first, you have to get real about how tough a job in healthcare really is and also about the negative things you and your staff members do to make it even tougher. In her audiobook, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style - after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace.

This audiobook teaches how to use behavioral conditioning techniques to extinguish unwanted behaviors such as bullying or harassment in the workplace. This program will discuss the science of behavioral conditioning so you can better understand the harassment dynamic and why retaliation occurs so that you can understand what has to happen to make it stop.

Every business leader today should be asking themselves these questions. Systems and processes have been skewed too long in favor of some at the expense of others, and things are changing - fast. How to Be an Ally shows how to take personal responsibility for driving change that's good for people - and for business.

NAMED ONE OF THE BEST BOOKS OF THE YEAR BY THE WASHINGTON POST, NPR, AND THE ECONOMIST “Slaughter’s gift for illuminating large issues through everyday human stories is what makes this book so necessary for anyone who wants to be both a leader at work and a fully engaged parent at home...