Workplace Management

In her first book, What Your Customer Wants and Can't Tell You, author and behavioral economics specialist Melina Palmer, applies the science of behavioral economics to unlocking what is behind customer decisions. Behavioral economics combines elements of economics and psychology to understand how and why people behave the way they do in the real world. Now, in her sequel, What Your Employees Need and Can't Tell You, she offers a highly actionable roadmap for business executives and managers faced with the task of instituting successful organizational change.

This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more—the tools they need to be prepared for what lies ahead. This book is crucial for every...

Hire with Fire is an educational and entertaining hiring book which acts as an interview guide for managers who want to hire the best people - engaged, A players, high achievers, and top performers. In this noteworthy hiring book, you will explore best practices for how to interview people. The authors offer four key traits to help you select and hire the best people, A players, and top talent. In addition, through their relationship-driven approach to interviewing and hiring, you will build an engaged workforce filled with top performers.

Are you tired of losing your best employees? Struggling to fill positions in your organization? Brace yourself: 1 in 4 of your existing employees are eyeing the exit door! Here's the shocking truth: it's not all about the money. In this game-changing book, you'll uncover the secrets to what truly drives employee satisfaction and retention. Say goodbye to the financial drain of disengaged employees who are typically costing you 34% of their annual salary in company losses.

While it may not occur to us on a daily basis, there is a widespread cultural tendency toward quick decisions and quick action. Though the root cause is by no means malicious, we have begun to reward speed over quality, and the negative effects suffered in both our personal and professional lives are potentially catastrophic. Best-selling author and Chief Envisioner Dan Pontefract offers the solution to this predicament with what he coins "Open Thinking".

The hardest part of a manager’s job isn’t staying organized, meeting deliverable dates, or staying on budget. It’s dealing with people who are too comfortable doing things the way they’ve always been done and too afraid to do things differently. Treasurer, a courage-building pioneer, proposes a bold antidote: courage. With more courage, workers gain the confidence to take on harder projects, embrace company changes with more enthusiasm, and extend themselves in ways that will benefit their careers and their company.

Leading with heart, authenticity, and purpose, Thomas Vozzo provides a clear path to a new bottom line—including 55 rules to break—bringing The Homeboy Way to life as the perfect antidote to the massive tidal currents of social injustice and inequities. By every traditional measurement of success, Vozzo was a clear winner. Then, through a series of fateful events, Vozzo landed as CEO of Homeboy Industries, the most successful gang intervention, rehabilitation, and reentry program in the country, founded by Jesuit priest Greg Boyle.

In this candid and personal account, Vineet Nayar—HCLT's celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.

Ce n’est pas parce qu’on réunit un groupe de personnes et qu’on leur dit qu’elles vont dorénavant travailler ensemble que ça produit nécessairement une véritable équipe. Un groupe de personnes, c’est un attroupement. S’ils s’apprécient, ils peuvent même avoir du plaisir à se côtoyer. Mais de là à en faire une équipe gagnante qui réussira à atteindre ses objectifs contre vents et marées, il y a un pas que vous apprendrez à franchir dans ce livre. Vous serez à même de constater ce que chaque carence peut coûter aux équipes les mieux intentionnées.

Healthy teams begin with healthy leaders. And at the heart of this dynamic is emotional maturity, the quality the greatest leaders possess. Combining cutting-edge brain science, with decades of counseling and consulting experience, Rare Leadership in the Workplace shows you how to take your leadership, and your team, to the next level. Whether you are burnt out, or just looking to improve, this audiobook can help. When you prioritize people, and lead from a secure identity, you’ll be amazed at the freedom you feel, and the results you see.

Amid the turbulence of a global pandemic, worldwide social justice movements, and accelerated digital transformation, one thing is clear - work will no longer be the same. The Future of Work: The Insights You Need from Harvard Business Review will provide you with today's most essential thinking about creating a work-from-anywhere organization, harnessing AI as part of your team, creating an inclusive culture, and building a purpose-driven organization.

Like all relationships, the ones we have at work are subject to stresses—maybe even fractures that can really take a toll on the workplace. Productivity is lost. Time is wasted. Tension mounts. Cooperation is reduced. And the workplace becomes toxic. What’s the solution? In Making Things Right at Work, Dr. Gary Chapman is joined by business consultants Dr. Jennifer Thomas and Dr. Paul White to offer the strategies you need to restore harmony at work. Don’t let broken relationships taint your work environment. Take the needed steps to make things right today.

Oui, je le sais, les bons employés sont rares. Alors, pour pallier au manque de ressource, il vous faut souvent exiger davantage de ceux que vous avez encore sur votre liste de paie. Vous leur demandez de se sacrifier. Vous souhaitez qu’ils mettent les bouchés doubles en attendant que de nouveaux employés viennent déposer leur CV. Vous aimeriez qu’ils se sentent plus impliqués et plus responsables.

Can enlightenment be found at the office? From the co-author of Buddha's Diet comes another book that shows how the wisdom of Buddha can apply to our modern lives -- this time exploring how Buddha's guidance can help us navigate the perils of work life. Without setting foot in an office, Buddha...

We've decided by consensus that consensus is good. In In Defense of Troublemakers, psychologist Charlan Nemeth argues that this principle is completely wrong: left unchallenged, the majority opinion is often biased, unoriginal, or false. It leads planes and markets to crash, causes juries to convict innocent people, and can quite literally make people think blue is green. In the name of comity, we embrace stupidity. We can make better decisions by embracing dissent. Dissent forces us to question the status quo, consider more information, and engage in creative decision-making.

When Fortune announced its list of the World’s Greatest Leaders, the top spot was awarded - not to a captain of industry - but to the new pontiff. In the year since his election, Pope Francis earned that accolade - and more. He has achieved the remarkable: breathed life into an aging institution, reinvigorated a global base, and created real hope for the future.How did a man who spent his life laboring in slums far from the Vatican manage to do this and so quickly?

Do you feel like you’re constantly being watched, criticized, or micromanaged by your boss? Has your creativity, confidence, or peace of mind slowly faded under a leader who can’t let go of control? Escape the Micromanager Trap is your lifeline. This audiobook isn’t just a survival guide—it’s a path to reclaiming your autonomy, building healthy boundaries, and finding your voice in the workplace again. You’ll hear relatable stories, research-backed insights, and simple, powerful tools you can use today—even if you’re stuck with a boss who nitpicks every detail.

This book helps you plan and write reports, proposals, procedures, and other professional documents. You'll review a range of techniques to communicate complex information clearly. You'll also review ways to use your writing to extend your analytical, problem-solving, teamwork, and leadership skills.

"Equitable Earnings" by Sage Ellison focuses on navigating the complexities of pay transparency and salary-history bans to promote fair workplaces. In an era where equitable pay is vital, many individuals struggle to understand how salaries are determined and seek assurance that their compensation reflects their contributions. This guide addresses common challenges such as uncertainty in salary determination, frustration with pay disparities, and the difficulty of effective negotiation.

Red teaming. It is a practice as old as the Devil's Advocate, the 11th-century Vatican official charged with discrediting candidates for sainthood. Today, red teams - comprised primarily of fearless skeptics and those assuming the role of saboteurs who seek to better understand the interests, intentions, and capabilities of institutions or potential competitors - are used widely in both the public and private sector.