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A Quick Guide to the Integral Service Management Framework

Written by: Dolf van der Haven
Narrated by: Dean Collins
Length: 22 mins
Categories: Science & Math, Technology

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Publisher's Summary

The integral service management framework (ISMF) extends classic service management with human factors such as attitude, behaviour, culture and cooperation. It creates a much broader context for service management, providing new perspectives on the role of service management with the services industry. This audiobook gives a quick introduction to the ISMF.

©2018 Dolf van der Haven (P)2019 Dolf van der Haven

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