Build Around Them

Build Around Them: Unlocking Loyalty, Growth and Trust Through Customer Centricity is your go-to manual for transforming the way you do business and building lasting loyalty.

Written for any business owner or leader hungry for growth, this hands-on guide dives deep into the essential principles of customer centricity, drawing on years of coaching entrepreneurs and leaders and valuable insights from leading brands. This book gives you the practical tools to:

• Understand what your customers really want, beyond just demographics.
• Embed customer focus into your team and culture, making it "how you do things."
• Design seamless experiences that build loyalty and drive powerful referrals.
• Turn everyday customer feedback into tangible business improvements.
• Align your internal structure for sustainable, customer-led growth.
• Master the 7 crucial factors for overall business success, ensuring your customer-centric efforts drive profitability and resilience.

Packed with practical tips, real-world examples, and actionable checklists at the end of every chapter, Build Around Them helps you put customer centricity into action — without jargon or fluff.

Whether you’re just starting out or ready to level up, this book will help you grow the kind of business customers truly love to talk about and return to again and again.