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Data Driven

Harnessing Data and AI to Reinvent Customer Engagement
Narrated by: LJ Ganser
Length: 6 hrs and 17 mins
5 out of 5 stars (1 rating)

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Publisher's Summary

The indispensable guide to data-powered marketing from the team behind the data management platform that helps fuel Salesforce - the number one customer relationship management (CRM) company in the world  

A tectonic shift in the practice of marketing is underway. Digital technology, social media, and e-commerce have radically changed the way consumers access information, order products, and shop for services. Using the latest technologies - cloud, mobile, social, internet of things (IoT), and artificial intelligence (AI) - we have more data about consumers and their needs, wants, and affinities than ever before. Data Driven will tell you how to:

  • Target and delight your customers with unprecedented accuracy and success
  • Bring customers closer to your brand and inspire them to engage, purchase, and remain loyal
  • Capture, organize, and analyze data from every source and activate it across every channel
  • Create a data-powered marketing strategy that can be customized for any audience
  • Serve individual consumers with highly personalized interactions
  • Deliver better customer service for the best customer experience
  • Improve your products and optimize your operating systems
  • Use AI and IoT to predict the future direction of markets  

You’ll discover the three principles for building a successful data strategy and the five sources of data-driven power. You’ll hear how top companies put these data-driven strategies into action: how Pandora used second- and third-hand data to learn more about its listeners; how Georgia-Pacific moved from scarcity to abundance in the data sphere; and how Dunkin’ Brands leveraged CRM data as a force multiplier for customer engagement. And if you’re wondering what the future holds, you’ll receive seven forecasts to better prepare you for what may come next. Sure to be a classic, Data Driven is a practical road map to the modern marketing landscape and a tool kit for success in the face of changes already underway and still to come.

©2019 Salesforce.com, Inc. (P)2019 Audible, Inc.

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  • Amazon Customer
  • 2019-06-21

No accompanying PDF?

Throughout the audio book, the narrator makes reference to an accompanying PDF file for more information. Was that extra? I bought it with my membership credits, so I did not notice any "extra add-on" costs.

8 of 9 people found this review helpful

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    1 out of 5 stars
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  • Heather Henderson
  • 2019-07-28

PDF not included with too much cross-reference

I gave up on this book. Without an accompanying PDF my mind wanders whenever it cross-references a diagram that should have been included, but wasn't. If I can't even get into the audiobook I have NO DESIRE to spend more money on what seems to be basically a book about self-glorification and how great the authors think they are. But I can't see it, so I'm returning it.

2 of 2 people found this review helpful