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  • Delivering Happiness

  • A Path to Profits, Passion, and Purpose
  • Written by: Tony Hsieh
  • Narrated by: Tony Hsieh
  • Length: 8 hrs and 17 mins
  • 4.7 out of 5 stars (161 ratings)

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Delivering Happiness

Written by: Tony Hsieh
Narrated by: Tony Hsieh
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Publisher's Summary

In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand.

He starts with the "Why" in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos "Core Values" - such as "Deliver WOW through Service", "Create Fun and A Little Weirdness", and "Build a Positive Team and Family Spirit" - and explains how you and your colleagues should come up with your own.

Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number-one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own.

Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world.

©2010 Tony Hsieh (P)2010 Hachette

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Fuel for truly living within your best potential

Living fully in each moment.

If you can see the blessing, you can become the blessing.

Listening to Tony read his book has been a most welcome blessing.

1 person found this helpful

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  • L
  • 2018-07-13

Made a difference!

Wow this is the best business book so far! Very personable approach. Tony takes you on this business treks from since his childhood. As an entrepreneur, it's very easy to relate and ask myself how would I react in face of similar problems or what was I doing at that time, how to do things differently or see things differently and what impact would that make. It's like absorbing Tony's experiences into our own. Enjoyed the "delivering happiness" part. It's a different yet effective way to motivate and retain employees, and have a lot of fun in your business while earning tons of money. :)

1 person found this helpful

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Excellent combo of business & story

I really enjoyed this book. The story of Zappos is fascinating especially how hard it was for them to survive in early days. A lot of great business lessons along the way and it’s told in an interesting manner with plenty of fun memorable mini stories. Highly recommend for anyone in business or anyone interested in company culture.

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An empical apprach with scientific-level findings

Incredibly engaging read - definitely not an academic book but as rigorous and insightful as any top business research book. Personal, real and relable story. Will surprise all skeptics.

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Great story!

Great story with as great ending! We can all learn a thing or two from the Zappos story.

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Loved it!

I love books where it is narrated by the Author. I feel it is more of a story telling which makes it easy for me to focus more on the book.

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very interesting

it is a very interesting book, very inspiring to work towards.
some good advise and helpful tips

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Loved this!

It's one of the most honest, to the point and practical books I've gone through. I made a lot of bookmarks as I can see myself going back and reviewing the lessons shared here. This book was recommended by a senior leader in my organization and it didn't disappoint!

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Loved it

One of the best audio books I've listened to in some time. I love how Tony brought in different people from the organization to share and read their own experiences.

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Great motivational book with good insighta

It's a good look into his train of thoughts. You can skip the end which is the Q&A part it's pretty much a repeat of stuff he says in the book.

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  • Marc L. Mintz
  • 2010-08-06

Delivering Spin

Delivering Happiness is part brief autobiography, part “here are my brilliant ideas for how to conceive, start, and run a business”. He is more strongly oriented towards creating a corporate culture than any other business guru, and presents interesting ideas for how to create that culture. However, I’ve got a problem with Tony and the book - proof (or at least viable evidence) and replication. Tony was at the right place at the right time once and pretty much by accident made millions in the process. Out of boredom he joined what was to become Zappos. 10 years later he has made Zappos the largest online store specializing in footwear, with sales over $1B per year. But Zappos has always been on the verge of failure and is completely dependent on an ongoing 100 million dollar line of credit with their banks. This tells me that they have less than $1M (less than 10%) in profit. This would not be considered a successful situation for any business. For all of the hype about how brilliant Tony is, he hasn’t proved that culture is the key to business success. I wish he had–I’m a huge believer in developing corporate culture, one based on integrity, contribution, and “doing what is right”. He as not demonstrated that if you build the right culture the profits will follow. He has not demonstrated anything except that he was successful at making money by accident one time in his life, and his Zappos isn’t it. More disappointing is he discusses the dozens, possibly over a hundred other companies he helped start, most of which failed, none of which had more than marginal success. So like most of the other business gurus, he provides no proof or evidence of his ideas, and has not been able to replicate his one (apparently accidental) success. Not someone I would consider a viable role model, leader, or even teacher.

83 people found this helpful

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    3 out of 5 stars
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  • bryan
  • 2011-01-21

Good read, not good Business!!

Here is the thing, the book is a good listen. It was a crazy trip the man took from start to finish and made for an exciting listen. But as for a business book, not good. There is nothing business about it. The book should be in Entertainment section.
I am in business, and i can tell you, if you are doing $46 millioin a year in rev. and not making a profit. you have issues and a horrible business plan. Yes in the end it worked out for him, but 999 out of a 1,000 times the person will be writting a book on how they lost everything. And he almost did, dont get me wrong i know how the story ended and they deserve everything they got in the end.
But not because of great business, if anything, it shows when the owner of Amazon (a real business man) wasnt interested in the company until years later when really business people made it profitable....
With that being said, like mentioned earlier, great listen, exciting, but dont plan on learning anything to help you in your business.. this should be in entertainment..

40 people found this helpful

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  • David
  • 2010-07-03

Narrator is boring!

This could be a great book. But it literally put me to sleep. The narrator is terrible. Who cares if he's the author. He sounds like he hates what he does. Happiness? More like Nap-piness

36 people found this helpful

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    4 out of 5 stars
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  • Ben
  • 2010-09-07

Do one thing exceptionally

The first quarter of the book about Tony Hsieh's childhood and the lessons he learned feels a bit forced (my button business taught me the lesson of ______). But, my doubts were quickly dispelled with the story of Zappos. I loved how Tony focused on one thing, the best customer service, and did it really well. To have the best customer service, they focused on company culture through a system of hiring (it's easier to hire people who fit the culture than try to change people) and through employee advancement opportunities through their "pipeline," giving employees perceived control of their careers. I can't think of any other large company that has been able to sustain a culture (Starbucks had a unique culture, but in recent years they've become too big to sustain it). Tony says that the Zappos company culture is their one sustainable competitive advantage. Will company culture work for your company? It's hard to say, but there probably is one thing that your company could do better than any other company...and it is probably worthwhile to develop that.

The argument was made about Tony "getting lucky." I have to agree, but I'd add that any business success is 80% luck and 20% planning, tenacity, insight, and work ethic. The 20% is critical to making success, but it's not sufficient. Even the most brilliant people will fail more often than they succeed, but you don't often see the entire journey of failures before success. You could use the "luck" argument for any success (Thomas Edison just got lucky, after all, he was wrong 999 times before he was right).

I thought that Tony did an excellent job of narrating his book. This isn't the case with many authors turned narrators (i.e. Beer School), but with several authors like Malcom Gladwell and Bill Bryson, hearing the book in the author's voice puts you into the story better than with a professional narrator. I'd put Tony's narration squarely in this category.

30 people found this helpful

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    2 out of 5 stars
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  • Carol
  • 2010-11-29

Disappointing

This book should have been sub-titled "An autobiography of Tony Hsieh." I bought this book expecting to learn alot of valuable lessons from someone who is clearly a brilliant business man. Instead I got hour after hour of his life story (and sometimes in WAY too graphic of detail). The second half of the book is one long commercial about Zappos. There were a few pearls of wisdom to be had, but overall I'd say this book is only for the hard-core Zappos/Tony Hsieh enthusiast.

28 people found this helpful

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    5 out of 5 stars
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  • Mark P. Wonderlin
  • 2010-12-23

Amazing Growth and Corporate Culture Story

I really enjoyed hearing about Tony's growth as an individual and listening to the trials and tribulations when building Zappos. Opposed to the standard book rambling off stats or uncommon words to give the perception of intelligence; Tony along with some other Zappos employees informally talk to you just like you were at Starbucks telling a story. Opposed to be lectured to like the professor in the last chapter of the book, it feels like you're experiencing birth and rise of Zappos alongside Tony and his staff. If you a business owner looking for an excellent inspirational book that provides a blueprint on how you can start thinking about changing your company's culture then this is the book!

The only thing I couldn't handle was the listening to an interview with Warren Bennis and Tony at the end. This guy is the typical professor who is obsessed with himself, self promotes another one of his ignoramus books, and talks down to Tony, all while trying to appear that his vast intellect is fair superior than Tony's while having no clue who Tony even is. I seriously would have rather listened to an air horn next to my ear than listen to Warren Bennis for another second. What's even worse that that the guy that introduces Warren and Tony to the group is so infatuated with him (Warren) that I wasn't sure if the guy was going to start licking Warrens big toe or start talking about the fan club.

12 people found this helpful

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  • Jean
  • 2015-06-18

A business case study

This is a memoir by Tony Hsieh about how a company was molded through the founder’s philosophy and made into a successful company.

As Hsieh goes back through his childhood he provides funny and entertaining experiences that provide perspective on how he developed his unique business philosophy.
The book will provide entrepreneurs some useful information on developing a business and can act as a case study of a successful business. He shows how he built a tight-knit family like atmosphere that created happy employees. The employees then worked harder for the company. He also shows how he built team cohesion. At the end of the book there is a statement by Jeff Bezos and also a discussion group with a professor Marshall and Hsieh.

The book is well written and easy to read. The company Hsieh build was Zappos an online shoe emporium. Hsieh sold the company for $1.2 billion dollars to Amazon. Tony Hsieh narrated his own book.

8 people found this helpful

  • Overall
    5 out of 5 stars
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  • Oscar
  • 2010-12-07

Inspiring and down to earth book

This is an amazing story, and one that inspires you to move forward with your passion. Success, as everybody knows it when it already hits the media, portrays the glory but not the story. Entrepreneurship is like surfing, you have to ride out the waves, you never know when you hit a great one.

8 people found this helpful

  • Overall
    5 out of 5 stars
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  • Leslie King
  • 2011-01-22

Great Read!

This book is interesting and very informative for a business owner. I love Tony's style of writing - it's very natural and you feel like you know him. I would recommend this book to other business owners and my employees.

7 people found this helpful

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    1 out of 5 stars
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  • Philip
  • 2010-10-08

Terrible-- seriously

Narration= terrible. Storyline= terrible. Has to be one of the worst books I've read-- as if written by a 16 year old.

7 people found this helpful

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  • Anne D.
  • 2020-12-13

Très intéressant

J’ai apprécié d’avoir la vision de l’intérieur d’une entreprise aussi moderne et innovante en terme de culture d’entreprise. Ça m’a donné envie de travailler chez eux!!