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  • Delivering Happiness

  • A Path to Profits, Passion, and Purpose
  • Written by: Tony Hsieh
  • Narrated by: Tony Hsieh
  • Length: 8 hrs and 17 mins
  • 4.7 out of 5 stars (165 ratings)

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Delivering Happiness

Written by: Tony Hsieh
Narrated by: Tony Hsieh
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Publisher's Summary

In this, his first audiobook, Tony Hsieh - the widely admired CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of employees, customers, vendors, and backers. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success. Even better, he shows how creating happiness and record results go hand-in-hand.

He starts with the "Why" in a section where he narrates his quest to understand the science of happiness. Then he runs through the ten Zappos "Core Values" - such as "Deliver WOW through Service", "Create Fun and A Little Weirdness", and "Build a Positive Team and Family Spirit" - and explains how you and your colleagues should come up with your own.

Hsieh then details many of the unique practices at Zappos that have made it the success it is today, such as their philosphy of allocating marketing money into the customer experience, thereby allowing repeat customers and word-of-mouth be their true form of marketing. He also explains why Zappos's number-one priority is company culture and his belief that once you get the culture right, everything else - great customer service, long-term branding - will happen on its own.

Finally, Delivering Happiness explains how Zappos employees actually apply the Core Values to improving their lives outside of work - and to making a difference in their communities and the world.

©2010 Tony Hsieh (P)2010 Hachette

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An empical apprach with scientific-level findings

Incredibly engaging read - definitely not an academic book but as rigorous and insightful as any top business research book. Personal, real and relable story. Will surprise all skeptics.

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  • 2018-07-13

Made a difference!

Wow this is the best business book so far! Very personable approach. Tony takes you on this business treks from since his childhood. As an entrepreneur, it's very easy to relate and ask myself how would I react in face of similar problems or what was I doing at that time, how to do things differently or see things differently and what impact would that make. It's like absorbing Tony's experiences into our own. Enjoyed the "delivering happiness" part. It's a different yet effective way to motivate and retain employees, and have a lot of fun in your business while earning tons of money. :)

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Loved it

One of the best audio books I've listened to in some time. I love how Tony brought in different people from the organization to share and read their own experiences.

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Fuel for truly living within your best potential

Living fully in each moment.

If you can see the blessing, you can become the blessing.

Listening to Tony read his book has been a most welcome blessing.

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Wowed and inspired

I finally know where Zappos is referenced n every business book I've ever read. Tony Hseih is a genius pure and simple. Reading his book I felt a range of emotions. From feeling totally inspired to do more to giving up completely. Because why even bother getting up when geniuses like TH is out there killing it. Excellent book. A great deal of useful info to unpack.

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Loved this!

It's one of the most honest, to the point and practical books I've gone through. I made a lot of bookmarks as I can see myself going back and reviewing the lessons shared here. This book was recommended by a senior leader in my organization and it didn't disappoint!

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Excellent combo of business & story

I really enjoyed this book. The story of Zappos is fascinating especially how hard it was for them to survive in early days. A lot of great business lessons along the way and it’s told in an interesting manner with plenty of fun memorable mini stories. Highly recommend for anyone in business or anyone interested in company culture.

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very interesting

it is a very interesting book, very inspiring to work towards.
some good advise and helpful tips

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Great motivational book with good insighta

It's a good look into his train of thoughts. You can skip the end which is the Q&A part it's pretty much a repeat of stuff he says in the book.

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Loved it!

I love books where it is narrated by the Author. I feel it is more of a story telling which makes it easy for me to focus more on the book.

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