Listen free for 30 days

Try for $0.00
Pick 1 audiobook a month from our unmatched collection.
Listen all you want to thousands of included audiobooks, Originals, and podcasts.
Access exclusive sales and deals.
Premium Plus auto-renews for $14.95/mo + applicable taxes after 30 days. Cancel anytime.
Delivering Knock Your Socks Off Service cover art

Delivering Knock Your Socks Off Service

Written by: Performance Research Associates
Narrated by: Sean Pratt
Try for $0.00

$14.95 a month after 30 days. Cancel anytime.

Buy Now for $27.82

Buy Now for $27.82

Pay using card ending in
Switch payment method
By confirming your purchase, you agree to Audible's Conditions of Use and Amazon's Privacy Notice. Tax where applicable.

Publisher's Summary

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!

Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:

  • Meeting customers' expectations and satisfying their needs
  • Becoming easier to do business with
  • Determining the right times to bend or break the rules
  • Becoming fantastic fixers and powerful problem-solvers
  • Coping effectively with "customers from hell"
  • And more!

Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.

Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.
©2007 Performance Research Associates (P)2007 Gildan Media Corp
Small Business & Entrepreneurship Management & Leadership Marketing & Sales
Show more Show less

What the critics say

"Written in a witty, engaging style, and covers real tactics any service provider can use." ( Entrepreneur magazine)

What listeners say about Delivering Knock Your Socks Off Service

Average Customer Ratings
Overall
  • 5 out of 5 stars
  • 5 Stars
    1
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Performance
  • 4 out of 5 stars
  • 5 Stars
    0
  • 4 Stars
    1
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0
Story
  • 0 out of 5 stars
  • 5 Stars
    0
  • 4 Stars
    0
  • 3 Stars
    0
  • 2 Stars
    0
  • 1 Stars
    0

Reviews - Please select the tabs below to change the source of reviews.

Audible.ca reviews

Amazon Reviews
No reviews are available