Difficult Conversations

How to Discuss What Matters Most

Aperçu

Échec de l'ajout au panier.

Veuillez réessayer plus tard

Échec de l'ajout à la liste d'envies.

Veuillez réessayer plus tard

Échec de la suppression de la liste d’envies.

Veuillez réessayer plus tard

Échec du suivi du balado

Ne plus suivre le balado a échoué

OFFRE D'UNE DURÉE LIMITÉE

0,99 $/mois pendant vos 3 premiers mois

En profiter

Essayer pour 0,00 $

L'offre prend fin le 16 décembre 2025 à 23 h 59, HP.

Exclusivité Prime: 2 titres gratuits à choisir pendant l'essa. Des conditions s’appliquent.

Vos 3 premiers mois d'Audible à seulement 0,99 $/mois

1 nouveauté ou titre populaire à choisir chaque mois – ce titre vous appartiendra.

L'écoute illimitée des milliers de livres audio, de balados et de titres originaux inclus.

L'abonnement se renouvelle automatiquement au tarif de 0,99 $/mois pendant 3 mois, et au tarif de 14,95 $/mois ensuite. Annulation possible à tout moment.

Choisissez 1 livre audio par mois dans notre incomparable catalogue.

Écoutez à volonté des milliers de livres audio, de livres originaux et de balados.

L'abonnement Premium Plus se renouvelle automatiquement au tarif de 14,95 $/mois + taxes applicables après 30 jours. Annulation possible à tout moment.

Difficult Conversations

Auteur(s): Douglas Stone, Sheila Heen, Bruce Patton

Narrateur(s): Douglas Stone

En profiter

Essayer pour 0,00 $

14,95 $/mois après 3 mois. L'offre prend fin le 16 décembre 2025 à 23 h 59, HP. Annulation possible à tout moment.

14,95$ par mois après 30 jours. Annulable en tout temps.

Acheter pour 17,46 $

À propos de cet audio

Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you".

We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But--what if you're wrong?

Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. Based on fifteen years of work at Harvard Negotiation Project and consultations with thousands of people, the authors answer the question: When people confront the conversations they dread the most, what works?

Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds.

Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.©1999 Douglas Stone, Bruce Patton, and Sheila Heen; (P)1999 Random House, Inc., All Rights Reserved; Bantam Doubleday Dell Audio Publishing, a Division of Random House, Inc.

Communication et habilités sociales

Développement commercial et entrepreneuriat

Développement personnel

Entrepreneurship

Gestion des conflits

Gestion et leadership

Relations

Difficult Personalities

Difficult Parents

Ce que les critiques en disent

“Does this book deliver on its promise of an effective way through sticky situations, whether ‘with your babysitter or your biggest client’? It does.”
—The New York Times

“These talented communicators blend a daunting array of disciplines into highly readable and practical advice.”
—Booklist

“I’m on my third reading. Half the pages are dog-eared. This is a mind-bogglingly powerful book. For life.”
—Tom Peters

“A user-friendly guide to mastering the talks we dread . . . a keeper.”
—Fast Company

“Emotional intelligence applied to life’s toughest moments.”
—Daniel Goleman, bestselling author of Working with Emotional Intelligence

“The only people who shouldn’t read Difficult Conversations are those who never work with people, anywhere.”
—Peter M. Senge, bestselling author of The Fifth Discipline

“How do you confront your ex-spouse who’s late picking up the kids? How do you tell a client their project took longer than expected and the bill is twice as high? How do you say ‘I’m sorry’? Start by picking up Difficult Conversations.”
—Citizen

“Difficult Conversations will be appreciated by readers who wish to improve oral communication in all aspects of their daily lives.”
—Library Journal

“Stone, Patton, and Heen illustrate their points with anecdotes, scripted conversations and familiar examples in a clear, easy-to-browse format.”
—Publishers Weekly

“The central insights of Difficult Conversations so resonate with common sense that it is easy to overlook just how remarkable of a book it is . . . a must-read.”
—Harvard Negotiation Law Review

“Examples more clear-headed and advice more precise than we’ve seen before.”
—Dallas Morning News

“Stone, Patton, and Heen have written an extremely clear and unpretentious exposition of how to develop effective communication skills and a guide to achieving openness and constructive outcomes in dialogue . . . this book is, and probably for some time to come will be definitive.”
—Southern Communication Journal

Les plus pertinents

This book is full of great examples on how to talk about difficult things, however, the examples where things go wrong, sound like real conversation, whereas the examples of what you should try saying, sound like scripted bologna. If I try talking like this to someone, I think they'll shutdown and tell me to get lost because it sounds like I'm reading what to say out of a book. It doesn't sound like natural english conversation. Having said that, I did learn things from this book and will try to adapt the examples into plain english and see how thtat works.