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Excellence Wins cover art

Excellence Wins

Written by: Horst Schulze, Dean Merrill - contributor
Narrated by: Michael Wagner
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Publisher's Summary

"Horst Schulze created a culture of service that should be a role model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands of people to embrace and embody the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the rest of us can be uplifted and taught by the master himself." (Jim Collins, author of Good to Great, co-author of Built to Last)

"Horst Schulze's influence on my family and our business is undeniable. His approach to customer service revolutionized the hotel industry and set a high bar for all of us. His new book, Excellence Wins, weaves Horst's personal story with the practical wisdom he's gleaned from an incredible career of servant leadership. It's a must read for leaders and anyone passionate about serving people." (Dan Cathy, chairman and CEO, Chick-fil-A)

CEOs. Leaders without titles. Startups. Corporations. For-profits. Nonprofits.

It doesn't matter who you are or what you do - you want to become the best. You want to win, every time.

Horst Schulze knows how to win. In Excellence Wins, Schulze, in his absolute no-nonsense approach, shares the visionary and disruptive principles that have produced immense global successes over the course of his still-prolific 50-year career.

As the co-founder and former president of Ritz-Carlton Hotel Co., Schulze fearlessly led the company to unprecedented multi-billion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand globally elite.

Schulze's principles are both versatile and utterly practical to leaders of every age, career stage, and industry. You don't need a powerful title or a line of direct reports - you have everything you need to use them right now.

If you're searching for the blueprint to beating the competition and out-performing everyone around you, look no further than Excellence Wins. Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromise.

Unleash the disruptive power of your true potential, own your career trajectory, and experience the game-changing proof firsthand: Excellence Wins.

©2018 Horst Schulze and Dean Merrill (P)2018 Zondervan

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Fantastic Book! Quality from start to finish!!

I loved listening to this book. The sections on Customer Service, Leadership, Employee Management and Motivation were so insightful. I would highly recommend to any manager or leader!

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Stunningly written book on business excellence!

Excellence Wins takes a deep dive into what it means to truly be excellent in your field. "Ladies & gentlemen serving ladies & gentlemen" is such a shift in culture. Horst's insights into deconstructing challenges to learn from them & make your organization world class is so enjoyable.

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Loved this audiobook

If you’re in the service business this is a must listen! Horst is an inspiring dedicated leader

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Grab your note book

Great insights into what it means to lead and be excellent in whatever you do.

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This book is great till the end.

Take notes! Great insight from from a successful business leader. I enjoyed the entertaining anecdotes. The book is not repetitive and offers useful information all the way through.

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Fantastic sound advise

I’ve listened to this book twice in the last week. Very relatable sound advice. Owning a young fast growing construction company it was very reassuring and easy to relate to Horst’s wisdom. To go above and beyond to serve the customer. Focusing on empowering out crews to be ladies and gentlemen serving ladies and gentlemen.

Understanding Horst’s focus and pride in what he does for his customers, it’s very clear why he organization has such great reputation.

Thank You Horst, for galvanizing the focus I have to grow my organization.

Sincerely,
Luke

Saskatchewan, Canada

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