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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life

Auteur(s): Dennis Snow
Narrateur(s): Dennis Snow
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What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn.

Dennis Snow's Lessons from the Mouse provides 10 no-nonsense, practical principles that anyone, anywhere can apply. He entertains while he educates with chapters like "'What Time Is the 3:00 Parade?' Is Not a Stupid Question".

The mouse is very candid here - no Disney pixie dust blinds the reader. Backstage snafus, onstage errors, and occasional chaos emerge in all their drama, humor, or irony. At its heart, though, Lessons from the Mouse presents 10 lessons that guide listeners in applying excellence in their own organizations, careers, and lives. Whether being used as a tool for increased organizational effectiveness or a guide for the college grad or new entrepreneur, Lessons from the Mouse offers timeless, straightforward advice.

©2010 - present Snow & Associates, Inc. (P)2010 - present Snow & Associates, Inc. Comportement organisationnel et travail Finances personnelles Marketing et ventes Réussite personnelle Service à la clientèle Marketing Carrière Spirituel
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As a diehard Disney fan, I gravitated to this book, but as a business professional, I found the tips, stories and lessons applicable to almost anyone.

Disney is universally known for their incredible customer service and to learn “back of house” details on what makes the Disney engine run, was both entertaining and educational.

If you are just getting going in your career, or are a leader of a major crew, there are actionable strategies that you can learn and follow. None of these lessons may seem groundbreaking, but applying them to your business can make the difference between a good business and a great one.

Understand what good customer service really is!

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