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Mastering the Gentle Art of Verbal Self-Defense cover art

Mastering the Gentle Art of Verbal Self-Defense

Written by: Suzette Haden Elgin
Narrated by: Suzette Haden Elgin
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Publisher's Summary

Is verbal abuse ruining your business, your personal life, or even your physical and emotional health? With a little help from Suzette Haden Elgin, you won't have to put up with it anymore. She'll show you how to create an environment in which verbal abuse almost never happens, and how to take complete control of your language behavior. Once you've mastered the techniques, you'll be able to defuse a verbal attack before it can even be completed, and deal effectively with the rare attack that cannot be avoided. You'll never be at a loss for words again.
©1995 by Dove Audio, Inc. (P)1995 by Dove Audio, Inc.
Management & Leadership Personal Success Communication & Social Skills Relationships
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audio is awful

I couldn't get through it all because the audio was really hard to hear

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