Multi-Unit Leadership: The 7 Stages of Building Profitable Stores Across Multiple Markets

Over 245,000 copies sold worldwide. This is the revised, updated, and expanded new fourth edition for 2021, read by the author.

Multi-Unit Leadership: The 7 Stages of Building Profitable Stores Across Multiple Markets explores the art and science of 21st-century multiunit leadership, performance, and profitability. This best seller details the seven stages that high-performing area directors, regional managers, and multiunit franchisees must master as they grow from managing a single unit to leading multiple units.

The audiobook details over 250 best practices of high-performing MULs (multiunit leaders) across the food service, retail, salon, and spa industries in North America. The content is based on extensive and exclusive research and best practices culled from hundreds of high-performing multi-unit leaders. Companies that bought and use the book include Walt Disney Company, Starbucks, Panera Bread, Jiffy Lube, McDonald's, Domino’s, Target, Applebee's, Sam's Club, Wendy’s, Petsmart, American Express, Burger King, Chili's, KFC, Denny's, IHOP, Coca-Cola, Supercuts, and many others.

Whether you oversee two stores or two dozen, this audiobook will teach new and veteran multiunit leaders (and franchisees) how to unify brand standards, manage multiple priorities, lead through a global pandemic, execute high-impact store visits, maximize sales, minimize employee turnover, build a talent pipeline, create high-performing and engaged teams, and beat the competition in every market.