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Onward
- How Starbucks Fought for Its Life Without Losing Its Soul
- Narrated by: Stephen Bowlby
- Length: 12 hrs and 39 mins
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The Story of Lululemon: Little Black Stretchy Pants
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The unauthorized story of Lululemon. Chip Wilson’s part in this story comes from the learning of thousands of mistakes. He set the culture, business model, quality platform, and people development program and then got out of the way. Lululemon’s exponential growth, culture, and brand strength have few peers, and it is because of those employees who choose to be great. This book is also about missed opportunity - five years of missed opportunity. Chip was playing to win while the directors of the company he founded were playing not to lose.
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Simply, a great book and guide for entrepreneurs
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Meet a genuine American folk hero cut from the homespun cloth of America's heartland: Sam Walton, who parlayed a single dime store in a hardscrabble cotton town into Wal-Mart, the largest retailer in the world. The undisputed merchant king of the late 20th century, Sam never lost the common touch. Here, finally, inimitable words. Genuinely modest, but always sure of his ambitions and achievements. Sam shares his thinking in a candid, straight-from-the-shoulder style. In a story rich with anecdotes and the "rules of the road" of both Main Street and Wall Street, Sam Walton chronicles the inspiration, heart, and optimism that propelled him to lasso the American Dream.
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it's fine
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Enjoyed this read
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The 5 Love Languages for Men
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Cringy
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Simply, a great book and guide for entrepreneurs
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Meet a genuine American folk hero cut from the homespun cloth of America's heartland: Sam Walton, who parlayed a single dime store in a hardscrabble cotton town into Wal-Mart, the largest retailer in the world. The undisputed merchant king of the late 20th century, Sam never lost the common touch. Here, finally, inimitable words. Genuinely modest, but always sure of his ambitions and achievements. Sam shares his thinking in a candid, straight-from-the-shoulder style. In a story rich with anecdotes and the "rules of the road" of both Main Street and Wall Street, Sam Walton chronicles the inspiration, heart, and optimism that propelled him to lasso the American Dream.
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it's fine
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loved it, great story. appreciate him sharing it.
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Difficult to listen to
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Publisher's Summary
In 2008, Howard Schultz, the president and chairman of Starbucks, made the unprecedented decision to return as CEO, eight years after he stepped down from daily oversight of the company to become chairman. Concerned that Starbucks had lost its way, Schultz was determined to help it return to its core values and restore not only its financial health, but also its soul. In Onward, he shares the remarkable story of the company's ongoing transformation under his leadership, revealing how, during one of the most tumultuous economic times in history, Starbucks again achieved profitability and sustainability without sacrificing humanity.
A compelling, candid narrative documenting the maturing of a brand as well as a businessman, Onward represents Schultz's central leadership philosophy: It's not just about winning, but the right way to win.
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Average Customer RatingsReviews - Please select the tabs below to change the source of reviews.
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- Amazon Customer
- 2019-08-19
Too Long and Boring
Here's what I liked about the book:
- Written by Howard Schultz (CEO) which gives an insider's perspective to a beloved brand
- Gives a really good look at the inner workings of such a well known consumer brand
- Gives a lot of insight into Howard's leadership style and some of his leadership habits such as a lot of choices they made with the brand were very fascinating (closing stores, getting back to the core competency, investing in training and development, etc).
Here's what I didn't like
- I don't think it was 100% genuine. I thought it was kind of a sales job, in that CEO sales job kind of way. I'd say it seemed less then 75% genuine.
- Telling the results of a turnaround story before time has run its course is ridiculous, as is the general timing of the "turnaround." Hello, we were in a major rebound after a recession.
- Howard comes across as annoying - sounds to me like he believes a lot of his own reerick.
- I found the book to be a couple of hours too long and not a lot of detail into why they opened all those branches and the cost of closing them.
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2 people found this helpful
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- Law
- 2019-05-03
Was Okay
Easy to listen, but was expecting more substance from a successful company. Felt the story was watered down. Was okay overall.
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1 person found this helpful
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- S.D
- 2019-04-05
Interesting story- worth listening to
This was a very interesting story. If you are a fan of the coffee the story is worth listening to.
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1 person found this helpful
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- Garreth M.
- 2023-02-08
Definitely not a good lesson in Leadership
Some interesting facts about Starbucks but a lot about Howard Schultz telling everyone how great he is and how many problems he solved. He sounds like a nightmare to work with and probably believes he is the only capable of solving every problem.
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- Patrick
- 2022-07-25
Reads like a training manual for employees
I've never returned a book on Audible...until today. I was listening to the Wondery podcast episode on the story told in this book. At the end of the first episode it mentioned it so I thought what the hell. I love coffee and after reading on how the company turned around, I was intrigued.
The first few chapters are exclusively about:
1. The company had to close its American stores for a few hours in 2008 to retrain their staff
2. The CEO's journey to Milan and how it changed him (this part felt genuine)
3. How Starbucks is the best, how great they treat their employees (which are called partners) and how they were the first to go big on fair trade.
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- Alex Andreopoulos
- 2021-11-03
Great Business Book
Definitely recommended for people interested in businesses. Personally one of my favourites.
There are many business lessons to be learned here. The main one is what can happen to an organization of any size when profits and short term gains, get on the driver seat over long term vision, identity and routes.
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- Joe Chan
- 2021-03-19
Great Inspiring Book.
Love the story and the narrative is great. This give me much more in-depth understand of how Starbuck runs it company.
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- Amazon Customer
- 2021-02-11
Overwhelming trope
Starbucks is now "pivoting" (insert annoying buzzword here,) to providing coffee via pick up and drive through only. No more 3rd place. Less and less interaction with the barista, friends. I very much enjoyed the first book as just as a novice effort by a musician, the passion was evident, and Howard really had something. This book is like the same thing made for contract fulfillment, under duress. Over and over the same concept driven past. Maybe 10 years ago it might have struck but not any more. Maybe it's me. I couldn't get through it.
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- Francois Sauro
- 2021-02-09
Excellent production but too promotional
I was expecting a better history of what happened. It was a little too self-promotional at moments. I had the impression that I was in a 9 hours Starbucks publicity.
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- Eric Wikjord
- 2020-08-06
Love what you do
It’s very clear how do you go from chapter to chapter highs and lows that Howard Schultz absolutely loves the process that is involved in every cup of Starbucks coffee. It’s truly a great story for any business person that wants to run their business and operate themselves at the highest standard possible.
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- Carla
- 2011-06-13
Interesting, but a bit annoying
Here's what I liked about the book:
- Written by Howard Schultz (CEO) which gives a really cool inside perspective
- Gives a really cool inside look into a well known consumer brand
- Gives a lot of insight into HS's leadership style and some of his leadership habits
- A lot of choices they made with the brand were very fascinating (closing stores, getting back to the core competency, investing in training and development, etc).
Here's what I didn't like
- I don't think it was 100% genuine. I thought it was kind of a sales job, in that CEO sales job kind of way. I'd say it seemed 75% genuine.
- Telling the results of a turnaround story before time has run it's course is ridiculous, as is the general timing of the "turnaround." Hello, we were in a major rebound after a recession.
- HS comes across as annoying - sounds to me like he believes a lot of his on BS.
- I found the book to be a couple of hours too long.
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21 people found this helpful
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Overall

- YB
- 2011-04-01
Too slow and boring
Probably a fair book if you are passionate about knowing everything about Starbucks, but not of much use if you intend to learn anything about running a business or being an entrepreneur.
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13 people found this helpful
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- Maria
- 2012-01-10
Listen to the story, hear more than the story
I have to admit, towards the end I was looking forward to finishing this audiobook. Sometimes the "name dropping" got long and felt purposeless although I can appreciate that Howard Schultz gives credit where credit is due.
The "story" itself is interesting and several parts felt thoroughly inspiring. I have definitely learned a great deal about Starbucks! Other than the company's navigation through its hardships though, the reader (or better yet, the listeners) can also read, between the lines, a great many lessons. From change management, to marketing, to branding and ultimately, to giving a company a soul, this audiobook covers an interesting array of challenges that a company faces. Definitely an interesting listen!
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6 people found this helpful
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Overall

- Jeff
- 2011-05-15
Not as good as his first but still great
Howard is a bit narcissistic in his portrayal of Starbucks 2.0, but he it an excellent story teller, incredibly articulate, and I learned a lot from reading Onward. Actually, I listened to it on 2x or 3x speed, which was just perfect for the treadmill. Enjoy.
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5 people found this helpful
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- Krissy
- 2021-04-11
Don’t waste your time!
I love Starbucks. I love non fiction. I love reading books about iconic businesses. I figured this book would be great. It wasn’t! I can’t think of any reason to read it. The book was boring, the author was self absorbed, and it was very repetitive. I’ll sum up the 8hrs for you.... Starbucks showed signs of decline. The original CEO comes back. He creates a transformation agenda. Two years later the company is doing much better. In between they go back and forth over breakfast sandwiches, create pike place roast, and launch instant coffee. The end.
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4 people found this helpful
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- Joao
- 2012-03-07
Interesting but longer than it needed to be
I'm a fan of Starbucks and have great respect for what they achieved.
I was aware of the troubles they went through in 2008-2010 and it's good to hear from the CEO's perspective what happened and how they turned around. Gives us good insight on how successful CEO's think and operate and we get a better understanding of what Starbucks is about.
That said, this book could be about half the lenght... at times it goes on and on and on about things that are not relevant. For example at one point Mr Schultz rambles on about what customers might be doing at a store when the point he was trying to make was something else altogether.
Still, a good story about Starbucks' history. Enjoyed it.
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4 people found this helpful
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- Vy
- 2011-12-23
Too sales-y
The audience of this book is people who work for Starbucks. It's a way to reinforce corporate dogma. For everyone else (like me) it's hours and hours of sitting through a corporate sales meeting. Very little strategy, business planning, marketing tips, or anything else. Also the book jumps back and forth through time and it all becomes very confusing. Furthermore, the narrator reads very slowly. Definitely thankful for the 2x speed on my iPhone.
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- Shari
- 2012-01-03
Could have been said in half the time-
Would you recommend this audiobook to a friend? If so, why?
If this was available in an abridged format, I would recommend. The issues, commercial and philosophical are interesting, but over a 12-13 hour time frame were very redundant.
What does Stephen Bowlby bring to the story that you wouldn’t experience if you just read the book?
Nothing negative against narrator, but I would prefer the printed version so I could skim and be done with the story in an hour or two. This isn't a story to savor, but basic points are good conversation topics.
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- royphotog
- 2011-11-07
A good lesson for any company
I had read Howard Schultz first book and was already a fan of Starbucks but this book made me even more of a fan. Starbucks is one of those rair companies who manages to stay true to ther roots and their small store beliefs even after they turn public and have thousands of stores. But this is the story or a turn around, of seeing the problems even before they affect the bottom line, of making hard decisions, of treating their people, and customers right. I learned a lot from this book and if your at all interested in Starbucks as a company, or if you have a company that's having trubble, then I recommend this to you. The only drawback, and it's a small one is the reading style is a little slow. I wished at times that Bowlby would speed things up a bit.
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- Pankaew
- 2011-08-07
Stellar Book Into the Mindset of a Top CEO
Ignore the reviews about how Shultz "seems to believe what he says too much." What the heck did you expect - A CEO that doesn't believe in his own company?
For me, this book gave amazing insight into how a top CEO selects his top executives, the challenges in turning a failing company around, how he instills the right company culture and handles Wall Street all at the same time.
First class business book, IMO.
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