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  • The Client-Centered Law Firm

  • How to Succeed in an Experience-Driven World
  • Written by: Jack Newton
  • Narrated by: Jamie Renell
  • Length: 6 hrs and 35 mins
  • 4.3 out of 5 stars (3 ratings)

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The Client-Centered Law Firm

Written by: Jack Newton
Narrated by: Jamie Renell
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Publisher's Summary

The legal industry has long been risk averse, but when it comes to adapting to the experience-driven world created by companies like Netflix, Uber, and Airbnb, adherence to the old status quo could be the death knell for today’s law firms.

In The Client-Centered Law Firm, legal technology expert Jack Newton offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren’t opposing ideas. With this approach, they drive each other. 

Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.
©2020 Jack Newton (P)2020 Jack Newton
Law Management & Leadership
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  • JLW
  • 2020-08-26

Outstanding -- A Seminal Book For The Legal Profes

Incredibly insightful, this book outlines a clear vision and path for modernizing the practice of law, for the benefit of both clients and lawyers. A must read, for anyone working in professional services.

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  • Eric Einhart
  • 2023-07-16

Finally

This book was exactly what I needed. I’ve been listening to business management audiobooks to try to help me think about how to create efficiencies in my law firm and enhance the client experience. The audiobooks were great, but The Client-Centered Law Firm was exactly what I needed. It provided practical, forward thinking concepts that were excellent.