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  • The Feeling Economy

  • How Artificial Intelligence Is Creating the Era of Empathy
  • Written by: Roland T. Rust, Ming-Hui Huang
  • Narrated by: Sara Sheckells
  • Length: 7 hrs and 52 mins
  • 3.0 out of 5 stars (1 rating)

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The Feeling Economy cover art

The Feeling Economy

Written by: Roland T. Rust, Ming-Hui Huang
Narrated by: Sara Sheckells
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Publisher's Summary

As machines are trained to "think", many tasks that previously required human intelligence are becoming automated through artificial intelligence. However, it is more difficult to automate emotional intelligence, and this is where the human worker's competitive advantage over machines currently lies. This book explores the impact of AI on everyday life, looking into workers' adaptation to these changes, the ways in which managers can change the nature of jobs in light of AI developments, and the potential for humans and AI to continue working together.

The book argues that AI is rapidly assuming a larger share of thinking tasks, leaving human intelligence to focus on feeling. The result is the "Feeling Economy", in which both employees and consumers emphasize feeling to an unprecedented extent, with thinking tasks largely delegated to AI. The book shows both theoretical and empirical evidence that this shift is well underway. Further, it explores the effect of the Feeling Economy on our everyday lives in the areas such as shopping, politics, and education. Specifically, it argues that in this new economy, through empathy and people skills, women may gain an unprecedented degree of power and influence.

©2021 Roland T. Rust and Ming-Hui Huang (P)2021 Gildan Media
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Very disappointed in approach

I really was interested in reading about this topic and I listened to the entire book. I’m an outsider of USA looking in it was very unfortunate as follows below, and got in the way of the key conclusions.

I largely agree with the key over-arching points and conclusions of the book how feelings and emotions will rise in importance as computers accelerate development of thinking intelligence. Well done for in packaging that.

But in my opinion unfortunately the author’s approach was narrow minded and the extent to which it excessively concluded and awkwardly simplified the impacts of all this on “men” and “women” was borderline sexist and with a hint of misandry. I cringed listening to it for this reason — unfortunately throughout the book, not just one section, which made me that much more convinced of my review.

Some of my the sexist approach to the comments might be partially true and possibly not but more importantly even if true, the way the authors went about making their points was painfully awkward and narrow minded. It really did try too hard in that regard.

There’s no doubt that the book disappointed in how it communicated the key messages. I think the authors need to re-write the entire thing keeping key conclusions.

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