Page de couverture de Zingerman's Guide to Giving Great Service

Zingerman's Guide to Giving Great Service

Treating Your Customers Life Royalty

Aperçu
Essayer pour 0,00 $
Choisissez 1 livre audio par mois dans notre incomparable catalogue.
Écoutez à volonté des milliers de livres audio, de livres originaux et de balados.
L'abonnement Premium Plus se renouvelle automatiquement au tarif de 14,95 $/mois + taxes applicables après 30 jours. Annulation possible à tout moment.

Zingerman's Guide to Giving Great Service

Auteur(s): Ari Weinzweig
Narrateur(s): Ari Weinzweig
Essayer pour 0,00 $

14,95$ par mois après 30 jours. Annulable en tout temps.

Acheter pour 20,15 $

Acheter pour 20,15 $

À propos de cet audio

Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?

Because the way Zingerman's teaches services is different, better, and more successful than the way others do it.

Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it.

Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use.

Discover:

  • Five elements of the Zingerman's approach
  • Three steps of great service
  • Five steps to handling customer complaints
  • Three ways to measure service
  • Five simple hiring tips

    Do you really need another audiobook on customer service? Yes! But after you listen to this one, you won't.

  • ©2003, 2004 dse, inc. (P)2005 Listen & Live Audio, Inc.
    Développement commercial et entrepreneuriat Gestion et leadership Marketing Marketing et ventes Mentorat et coaching Nouvelles entreprises commerciales Réussite personnelle Service à la clientèle Drôle
    Pas encore de commentaire