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  • Zingerman's Guide to Giving Great Service

  • Treating Your Customers Life Royalty
  • Written by: Ari Weinzweig
  • Narrated by: Ari Weinzweig
  • Length: 2 hrs and 51 mins
  • 4.3 out of 5 stars (3 ratings)

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Zingerman's Guide to Giving Great Service

Written by: Ari Weinzweig
Narrated by: Ari Weinzweig
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Publisher's Summary

Do you really need another audiobook on customer service? There are hundreds you could choose from, and you've probably listened to at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan?

Because the way Zingerman's teaches services is different, better, and more successful than the way others do it.

Because while most customer-service audiobooks give you philosophy and theory, Zingerman's tells you exactly what to do and exactly how to do it.

Because one of Zingerman's founding partners, Ari Weinzweig, has distilled the most important facts about effective customer service into concise and snappy formulas that are easy for you and the people who work with you to remember and use.

Discover:

  • Five elements of the Zingerman's approach
  • Three steps of great service
  • Five steps to handling customer complaints
  • Three ways to measure service
  • Five simple hiring tips

    Do you really need another audiobook on customer service? Yes! But after you listen to this one, you won't.

    • ©2003, 2004 dse, inc. (P)2005 Listen & Live Audio, Inc.
    Small Business & Entrepreneurship Management & Leadership Personal Success Marketing & Sales
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